Job DetailsJob Location: Allentown, PA 18104Position Type: Full TimeSummary: Operates telephone system by answering incoming calls, scheduling appointments and directing all other callers to appropriate personnel to ensu…
Skills: Telephone etiquette, Multitasking, Customer service, Appointment scheduling, Medical terminology
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Full-time
high school
Posted 17d ago
~40 hrs/week
Responsibilities
The specialist operates the telephone system to answer incoming calls, schedule patient appointments, and direct callers to the appropriate personnel. They are also responsible for conveying detailed messages and providing organizational information to patients.
Requirements
Candidates must have a high school diploma or GED and at least one year of related experience or training. Proficiency in computer database software and strong communication skills are required, with medical office or orthopaedic experience considered a plus.
Full job description
Job DetailsJob Location: Allentown, PA 18104Position Type: Full TimeSummary: Operates telephone system by answering incoming calls, scheduling appointments and directing all other callers to appropriate personnel to ensure Patient Care Excellence by performing the following duties.
Essential Functions
• Schedules patient appointments, determining between urgent and non-urgent injuries. • Answers incoming telephone calls and responds accordingly and/or directs caller to appropriate personnel. • Receives and conveys detailed and descriptive messages from patients and directs to appropriate personnel. • Answers questions about organization and provides callers with address, directions, and other information. • Other duties may be assigned.
QualificationsQualifications
High school diploma or general education degree (GED). One-year related experience and/or training; or equivalent combination of education and experience.
Ability to multitask and maintain professional telephone etiquette.
Computer Database software and Internet software.
Problem solving skills in standardized situations.
Ability to work accurately and efficiently.
Excellent verbal and written communication skills.
Knowledge of medical terminology helpful.
Prior customer service representative experience required.
Knowledge of 3rd party insurance and medical office experience helpful.
Prior experience in an orthopaedic setting helpful.
Your Health. Your Choice. #ExperienceTheSpecialistDifference
Industry
Medical Practices
Company size
51-200 employees
Founded
1970
Headquarters
Allentown, PA
LinkedIn followers
1,497
A dynamic provider of orthopaedic care and research for more than 40 years. Specialties include:
- Foot and Ankle
- General Orthopaedics
- Hand and Upper Extremities
- Joint Replacements
- Spine and Scoliosis
- Sports Medicine
- Work Injuries
- Chiropractic Medicine
- Pain Management
OAA Orthopaedic Specialists is the preferred choice of the Lehigh Valley for comprehensive orthopaedic care. Convenient, collaborative care and surgical treatment options are the key components to quality patient outcomes.
We have 21 physicians and surgeons who have devoted years of their lives to the study and management of all types of musculoskeletal conditions and are supported by a compassionate team of highly trained professionals. We have a passion for excellence in orthopaedic care! State-of-the-art diagnostic equipment and leading-edge treatments make OAA the provider of choice for referring physicians, employers, athletic teams, and others.
Offices: 250 Cetronia Road, Suite 200, Allentown, PA 18104, US · 2045 Westgate Dr, Suite 101, Bethlehem, Pennsylvania 18017, US · 1241 Blakeslee Blvd. Dr. E., Lehighton, PA 18235, US · 4652 Broadway, Allentown, Pennsylvania 18104, US · 1241 Blakeslee Boulevard Dr E, Lehighton, Pennsylvania 18235, US
General OrthopaedicsJoint ReplacementsFoot & AnkleSpine Center of ExcellenceHand & Upper ExtremitiesSports Medicine & InjuriesChiropractic MedicineWork InjuriesPain ManagementOrthopedic Surgery
How many Healthcare jobs are open in Allentown, PA right now?
There are currently 796 open healthcare positions in Allentown, PA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Allentown, PA?
Companies currently hiring include Lehigh Valley Health Network, St. Luke's University Health Network, CVS Health, Thermo Fisher Scientific, HNL Lab Medicine, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Allentown, PA?
Yes — 54 of the 796 open healthcare positions offer remote or hybrid work (27 remote, 27 hybrid).
How do I apply for Healthcare jobs in Allentown, PA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.