Entry Level - Case Manager- $18.00 - Case Load 30 clients
Phoenix, Arizona, United States · On-site
$18/hr–$18/hr
Entry level
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Entry Level - Case Manager- $18.00 - Case Load 30 clients
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$18/hr–$18/hr
Full-time
associate degree
Posted 22h ago
~40 hrs/week
Responsibilities
Provide holistic, trauma-informed support and referrals to individuals experiencing homelessness to help them achieve self-sufficiency. Manage a caseload of 30 clients by creating individualized case plans and coordinating essential community services.
Requirements
Requires an Associate's degree in social/behavioral science or equivalent experience, along with a valid Arizona Driver's License and Fingerprint Clearance Card. Candidates must obtain certifications in CPR-First Aid, Narcan, and non-violent crisis de-escalation within 90 days.
Full job description
Description
Job Summary: This position works directly with individuals experiencing homelessness. The Case Manager provides support and referrals to various service providers to help clients become self-sufficient and end their homelessness. The role utilizes a holistic, trauma-informed, client-centered approach to evaluate a client’s strengths, needs, barriers, and goals. The Case Manager also provides support for clients using other evidence-based practices that strengthen an individual’s ties to community support, housing, and services during and after completion of CASS programs.
Essential Functions:
1. Assessment and Case Planning:
Conduct in-depth client interviews and orient individuals to the program.
Evaluate client strengths, needs, barriers, and goals to collaboratively create individualized case plans aligned with the Social Determinants of Health.
Provide referrals, resource information, and guidance to support progress toward goals. Review and update case plans regularly to reflect client progress and changing needs.
2. Ongoing Support and Advocacy:
Conduct regular follow-up meetings with clients to provide continued support in achieving case plan goals.
Review progress, monitor notes in system from other departments, and obtain additional information to support client in adhering to the case plan.
Use established and identified resources to connect clients to essential services and benefits (clothing, transportation, identification documents, healthcare, behavioral health).
Collaborate with housing providers to expedite placements and ensure long-term housing stability.
Support job readiness by evaluating employment potential, reviewing job listings, assisting with applications and resumes, and referring to training or other income opportunities.
Assist clients with completing forms, applications, and paperwork for housing, benefits, and services.
Provide walk-up assistance for urgent or immediate client needs.
Transport clients to appointments when other options are not available.
Serve as an advocate by championing client needs and ensuring their voice is central in-service planning.
3. Recordkeeping and Reporting:
Enter client information into HMIS promptly after intake.
Maintain complete and accurate notes in client record prior to the end of each shift.
Review updated case notes daily to ensure continuity of services.
Ensure that HMIS files are closed promptly after client’s exit.
Provide “success stories” and other positive client progress information to leadership.
Other Duties:
1. Maintain respectful and collaborative relationships with partner agencies.
2. Work closely with team members to ensure a coordinated and holistic approach to client support.
3. Participate in team meetings, training sessions, and community outreach events as required.
4. Escalate all urgent client and facility issues to leadership in a timely manner.
5. Perform other duties as assigned.
Requirements
Needed Competencies and Proficiencies:
1. Advanced written, verbal, and interpersonal communication skills, including negotiation and advocacy.
2. Proven ability to assess complex situations and make sound, client-centered decisions under pressure.
3. Strong organizational and case management skills with attention to documentation and follow-through.
4. Ability to maintain professionalism and composure while managing crisis situations.
5. Commitment to a solution-focused, outcomes-driven approach and a clear intention to support client success.
Requirements
Required:
1. Associate’s degree in social or behavioral science or related field and minimum of one-year of social services experience, or equivalent relevant work experience.
2. Working knowledge of community resources.
3. Possess a State of Arizona Level One Fingerprint Clearance Card.
4. Intermediate to advanced proficiency in Word, Excel and Outlook; highly accurate data entry skills.
5. Arizona Driver’s License and a clean driving record for the last 3 years free of traffic/moving violations, suspensions and/or revocations.
6. Must pass Behind-the-wheel certification within 90 days of employment.
7. CPR-First Aid certification within 90 days of employment.
8. Naloxone (Narcan) training within 90 days of employment.
9. Non-violent crisis de-escalation certification within 90 days of employment.
Preferred:
1. Bilingual in English and Spanish.
2. Experience with the Homeless Management Information System (HMIS).
Related keywords
Homeless Management Information SystemHMISSocial Determinants of HealthTrauma-Informed CareCase Load ManagementFingerprint Clearance CardCPR-First AidNaloxoneNarcanCrisis De-escalationSocial ServicesBehavioral ScienceClient-Centered ApproachHousing StabilityJob Readiness
Founded in 1984, Central Arizona Shelter Services (CASS) is the home of Arizona’s first senior emergency shelter program, serving individuals and families experiencing homelessness across the Phoenix metropolitan area. Guided by our values of accessibility, compassion, dignity, equity, and a housing-first approach, we meet people where they are — without judgment — and, through strong community partnerships, help bridge service gaps so every person we serve can take the next step toward stability and hope.
Offices: 230 South 12th Avenue, Phoenix, Arizona 85007, US · 1050 W Mountain View Rd, Phoenix, Arizona 85021, US · 8152 N Black Canyon Hwy, Phoenix, Arizona 85051, US
How many Government & Public Sector jobs are open in Phoenix, AZ right now?
There are currently 334 open government & public sector positions in Phoenix, AZ listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Government & Public Sector roles in Phoenix, AZ?
Companies currently hiring include Arizona Department of Transportation, Maricopa County Attorney's Office, NOVA22 | SunSoftOnline, J.B. Hunt Transport Services, Inc., ASU Global Academic Initiatives, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Government & Public Sector jobs in Phoenix, AZ?
Yes — 125 of the 334 open government & public sector positions offer remote or hybrid work (33 remote, 92 hybrid).
How do I apply for Government & Public Sector jobs in Phoenix, AZ?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.