Los Angeles, California, United States · On-site
$67k–$107k/yr
Salary Range: $67,186.00 (Min.) - $87,342.00 (Mid.) - $107,498.00 (Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-inc…
Skills: Staff Supervision, Coaching and Mentoring, Performance Monitoring, Analytical Skills, Team Building
Los Angeles, California, United States · Hybrid
$173k–$259k/yr
The California Endowment is seeking a Executive Operations and Governance Director reporting to the CEO and will be based in our Los Angeles Office. We expect to accept applications until August 14, 2026. However, becaus…
Skills: Strategic Planning, Board Governance, Project Management, Executive Partnership, Stakeholder Engagement
Los Angeles, California, United States · On-site
$112k–$165k/yr
ABOUT SOUTH CENTRAL LOS ANGELES REGIONAL CENTER South Central Los Angeles Regional Center (SCLARC) is a private, nonprofit organization contracted by the California Department of Developmental Services (DDS) to coordinat…
Skills: General Ledger Accounting, Budgeting, Financial Reporting, Payroll Oversight, Accounts Payable
Los Angeles, California, United States · Hybrid
$32/hr–$37/hr
California Domestic Workers Coalition Statewide Organizer About the Organization The California Domestic Workers Coalition (CDWC), a fiscally-sponsored project of Center for Empowered Politics Education Fund, is a coalit…
Skills: Community Organizing, Campaign Strategy, Coalition Building, Public Advocacy, Project Management
Los Angeles, California, United States · On-site
$161k–$221k/yr
Turning Space into a Transportation Layer for Earth Who We Are: Inversion builds advanced reentry systems to deliver next-generation capabilities from space. Our mission is to make Earth radically more accessible by turn…
Skills: Mission Management, Systems Engineering, Requirements Verification, Mission Design, Technical Leadership
Los Angeles, California, United States · On-site
Do you like Growth and Opportunities? We do too! In fact, that is what this Company is all about. BLOCK BY BLOCK is hiring a Dispatch Team Leader. Block by Block works hard every day all across the country to supply comm…
Skills: Dispatching, Team Leadership, Quality Assurance, Conflict Resolution, Emergency Response
Los Angeles, California, United States · On-site
Do you like Growth and Opportunities? We do too! In fact, that is what this Company is all about. BLOCK BY BLOCK is hiring a Dispatch Team Leader. Block by Block works hard every day all across the country to supply comm…
Skills: Dispatch Operations, Team Leadership, Quality Assurance, Conflict Resolution, Radio Communication
Los Angeles, California, United States · Hybrid
$26/hr–$37/hr
The Organization North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to…
Skills: Case Management, Advocacy, Person-Centered Planning, Interdisciplinary Teamwork, Verbal Communication
Los Angeles, California, United States · On-site
$73k–$98k/yr
LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. We are on a singular mission to create an Olympic and Paralympic Games that celebrate all …
Skills: Project Management, Stakeholder Management, Event Planning, Volunteer Management, Staff Supervision
Los Angeles, California, United States · On-site
$105k–$140k/yr
LA28 does not provide relocation assistance. LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. We are on a singular mission to create an Oly…
Skills: Strategic Planning, Security Operations, Risk Management, Stakeholder Engagement, Project Management
Los Angeles, California, United States · On-site
$88k–$110k/yr
LA28 does not provide relocation assistance. LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. We are on a singular mission to create an Oly…
Skills: Strategic Planning, Security Operations Planning, Risk Management, Stakeholder Engagement, Project Management
Los Angeles, California, United States · On-site
$23/hr–$28/hr
WHY WORK FOR US? We are mission and values driven and your contributions will make a difference. We make a positive difference in people's lives and help an average of 23 people per week to find a place to live. If you j…
Skills: Analytical Skills, Attention To Detail, Collaboration, Teamwork, Communication
Los Angeles, California, United States · On-site
Wage - $85,009 annually Schedule – Full Time Our staff also enjoy these benefits: Health, dental, vision, prescription drug and life insurance 401(k) retirement plan Short and long-term disability Paid time off and paid …
Skills: Program Management, Staff Supervision, Budget Monitoring, Curriculum Development, Performance Evaluation
Los Angeles, California, United States · Hybrid
$61k–$65k/yr
Description ABOUT PUBLIC COUNSEL Public Counsel is a nonprofit public interest law firm dedicated to advancing civil rights and racial and economic justice, as well as to amplifying the power of our clients through compr…
Skills: Litigation Support, Case Preparation, Document Management, Legal Research, E-filing
Los Angeles, California, United States · Remote OK
$98k–$167k/yr
Title: Lead Clean Transportation Consultant Location: This position is based in the United States, working either from an ICF office or remote. ICF is seeking a Lead Clean Transportation Consultant responsible for planni…
Skills: Transportation Electrification, EV Charging Infrastructure, Fleet Electrification, Emissions Modeling, Policy Development
Irvine, California, United States · Remote OK
$81k–$138k/yr
Join the ICF team and make a difference! Our growing Disaster Management Division makes BIG things happen every day. ICF is seeking a Construction QA/QC Lead to assist Los Angeles County with managing federal disaster re…
Skills: QA/QC Management, CDBG-DR, CDBG-MIT, Xactimate, Construction Management
Los Angeles, California, United States · On-site
Overview If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. Responsibilities Now Hiring DRIVERS for LA Now and LAD…
Skills: Bus Driving, Communication, Decision-making, Passenger Transportation, Safe Driving
Irvine, California, United States · On-site
$119k–$202k/yr
Join the ICF team and make a difference! Our growing Disaster Management Division makes BIG things happen every day. ICF is seeking a Deputy Project Manager – Operations to assist Los Angeles County with managing federal…
Skills: Construction Management, Field Operations, Staff Management, HUD CDBG-DR Compliance, HUD CDBG-MIT Compliance
Irvine, California, United States · Remote OK
$81k–$138k/yr
Join the ICF team and make a difference! Our growing Disaster Management Division makes BIG things happen every day. ICF is seeking a Construction QA/QC Specialist to assist LA County with managing federal disaster recov…
Skills: Quality Assurance, Quality Control, Xactimate, Residential Construction, Cost Estimating
Irvine, California, United States · On-site
$81k–$138k/yr
Join the ICF team and make a difference! Our growing Disaster Management Division makes BIG things happen every day. ICF’s Disaster Management Division works with government agencies and communities to design and impleme…
Skills: Construction Management, Damage Assessment, Xactimate, CDBG-DR, CDBG-MIT
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The Supervisor, Contact Center manages the daily operations of Member Services and Provider Relations teams to ensure high productivity and member satisfaction. Responsibilities include hiring, coaching, training, and monitoring staff performance while analyzing call center statistical reports for process improvement.
Requires an Associate's degree (or equivalent) and at least 4 years of customer service experience, including 1 year of supervisory experience. Candidates must possess strong analytical skills, proficiency in MS Excel and Access, and knowledge of Medicare and medical terminology.
Salary Range: $67,186.00 (Min.) - $87,342.00 (Mid.) - $107,498.00 (Max.)
Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.
Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.
The Supervisor, Contact Center is responsible for the development of a successful and cohesive Contact Center unit, with a high level of productivity to achieve the department's overall performance metrics, and to meet and/or exceed member satisfaction.
The position supervises all aspects of running an efficient team, including hiring, supervising, coaching, training, disciplining, and motivating direct reports.
Supervision of day to day activities of Member Services and Provider Relations Representatives, including but not limited to: Providing direction, monitoring of staff performance and skillsets for consistency and improvement for all line of business. Handling all questions/issues raised by staff. Developing tools and procedures on training of staff. Recommending process improvement processes. Preparing and analyzing call center statistical reports. Monitoring of skillsets for consistency. Ensuring quantity/ quality is met for overtime. Ensures staff utilizes the NICE system to conduct target audits on incoming call activity and overtime activity. Prepare and review daily unit quality reports, analyze data and submit recommendations for improvements. Develop tools and procedures for the training and cross-training of staff, including but not limited to job aids and departmental and organizational policies and procedures.
Develop and maintain a positive working relationship with all business partners to ensure optimum member care and satisfaction. Responsible for the daily workflow and leading the work of assigned staff. This role will mentor, coach, act as a resource and provide feedback on performance of assigned staff.
Serve as a leader and role model as well as a technical and informational resource for staff and peers. Foster a culture that encourages employee contributions. Observe calls and assist representatives with any complex issues which may result from a call. Plan, organize and supervise the activities of the Member Services Representatives. Constant review of adequate skill-set assignment, lunch and breaks.
Increase efficiency by closely monitoring the CISCO Phone System. Analyze reports to identify trends and improve work flow processes.
Ensure telephone and correspondence responses comply with departmental, organization and regulatory agency requirements. Ensure all L.A. Care phone lines, IVR, ACD, MHC, MEIS and QMEIS systems are functioning properly for the Call Center.
Ensure department compliance with regards to Health Insurance Portability and Accountability Act (HIPAA) regulations related to protection of personal history information. (PHI).
Perform other duties as assigned.
At least 4 years of customer service experience.
At least 1 year of leading process, program, or staff or supervisory experience in a customer service environment.
Completion of the L.A. Care Management Certificate Training Program may substitute for the supervisory/management experience requirement.
Required:
Must have knowledge with all of products including Medicare and a good understanding of service to the disadvantaged population, seniors, or people with chronic conditions or disabilities.
Expected to work independently within the department's established guidelines, policies and procedures.
Excellent communication skills, strong analytical, coaching/mentoring skills, team building and the ability to work effectively with diverse team members.
Ability to troubleshoot problem areas and recommend effective alternative solutions to handle irate callers, and provide optimal customer service for internal and external customers.
Able to multitask and to streamline day to day operations, policies and procedures.
Advance PC skills including Excel and Access.
Knowledgeable in medical terminology and have prior ACD experience.
Preferred:
Bilingual in one of LA Care Health Plan’s threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese.
Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.
Elevating health care for all of L.A. County
L.A. Care’s mission is to provide access to quality health care for L.A. County’s low-income communities, and to support the safety net required to achieve that purpose. As a publicly operated health plan, L.A. Care Health Plan serves more than 2.6 million members in Los Angeles County, making it the largest publicly operated health plan in the country. L.A. Care offers four health coverage plans including Medi-Cal, L.A. Care Covered™, L.A. Care Medicare Plus and the PASC-SEIU Homecare Workers Health Care Plan, all dedicated to being accountable and responsive to members. L.A. Care prioritizes quality, access and inclusion, elevating health care for all of L.A. County. For more information, follow us on X, Facebook, LinkedIn, Instagram and YouTube. To learn more, visit www.lacare.org. *For urgent inquiries: 1-888-4LA-CARE (1-888-452-2273)
Offices: 1200 W 7th St, Los Angeles, California 90017, US
Based on 1008 listings with disclosed salaries, most government & public sector jobs in Los Angeles, CA pay between $49k–$188k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 1,205 open government & public sector positions in Los Angeles, CA listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Northrop Grumman, Northrop Grumman Mission Systems, Inc., The People Concern, LA28 Olympic & Paralympic Games, L.A. Care Health Plan, among others. Browse the listings above to see every active employer.
Yes — 227 of the 1205 open government & public sector positions offer remote or hybrid work (33 remote, 194 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
