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Full-time
professional certificate
25 Days Annual Leave, Bank Holidays, Employee Assistance Programme, Private Medical Insurance, Life Assurance, Community Giving Days
Posted 21d ago
~40 hrs/week
Responsibilities
Lead and develop a team of Employment Advisors to help participants find sustainable employment. Manage performance through coaching, quality audits, and the maintenance of customer service standards.
Requirements
Requires strong leadership and coaching experience in target-driven environments with proficiency in Microsoft Office. A Level 2 qualification in English and Maths is required.
Full job description
Company Description
Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives.
Job Description
Restart Team Leader
Salary: £37,000 per annum
Location: Tower Hamlets
As a Team Leader, you will be the driving force behind a team of Employment Advisors—empowering, training, and inspiring them to create opportunities for participants. You’ll champion innovation, inclusion, and performance excellence while fostering a culture of learning, collaboration, and teamwork. Leading by example, you’ll live and breathe the Ingeus values.
Beyond performance, your role is about creating opportunities, shifting mindsets, and transforming experiences for everyone you support – participants at every stage of their journey and your team alike – through strong people centred leadership.
What you will be doing
Leading, developing, and retaining high-quality Employment Advisors to support participants into sustainable employment
Establishing a clear vision and fostering a supportive culture that encourages continuous improvement and high standards
Ensuring Advisors work effectively with participants, creating tailored support plans and overcoming barriers to work
Driving performance through regular reviews, coaching, observations, and caseload management
Identifying skills and knowledge gaps, sharing best practice, and ensuring development plans are effective and supported by the right training.
Onboarding new team members and setting clear expectations
Monitoring and managing Quality, Compliance, and Customer Service Standards daily
Producing weekly and monthly management information and supporting audits
Building strong internal and external stakeholder relationships, including JCP and local partners
Managing recruitment and onboarding for your team
Qualifications
To be successful, you will require
Strong leadership and coaching skills with experience motivating teams and driving high performance
Excellent organisational skills and ability to manage multiple priorities in a fast-paced environment
Proficiency in data analysis and digital tools (Microsoft Office and web-based platforms)
Excellent communication skills with strong emotional intelligence
Knowledge of the local labour market and stakeholder engagement
Experience in target-driven environments (e.g., B2B sales or equivalent)
Level 2 qualification (including English and Maths)
Additional Information
At Ingeus, we’ve spent time listening to our employees to build our benefits package;
· 25 days of annual leave plus bank holidays, with the option to trade for additional leave.
· EAP Support programme available 24/7, including 6 free counselling sessions.
· Private medical insurance and life assurance.
· Up to 2 days of Community Giving (volunteering) each year to support a cause that matters to you.
· Eyecare vouchers to help with glasses or eye care.
· Online Shopping discounts
· Cycle to Work scheme and travel season ticket loan.
· Long service awards to celebrate your commitment.
· Salary Finance offering financial education and advice.
· The opportunity to purchase extra benefits like critical illness cover and dental insurance.
We understand that everyone’s journey is different, and we’re committed to making our recruitment process as inclusive and accessible as possible. If you require any support or adjustments—whether that’s help with the application, interview format, or anything else—we’re here to listen and work with you to find the best approach.
Our goal is to ensure you can showcase your skills and potential in a way that works for you. Please don’t hesitate to contact us at to discuss how we can support you.
Please note, the advert may end early if we receive sufficient applications.
Ingeus is all about people. We deliver services that make a positive, lasting difference to people's lives, including employment and health programmes, services for young people, training and skills support, and probation services. In 2019, Ingeus became part of the APM Group, the international human services provider, where we join our shared mission to enable better lives.
Offices: Second floor 66-68 East Smithfield, Royal Pharmaceutical Building,, London, England E1W 1AW, GB
EmployabilitySkills and trainingYouth servicesJusticeHealth and wellbeingand NCS
How many Government & Public Sector jobs are open in Greater London, United Kingdom right now?
There are currently 165 open government & public sector positions in Greater London, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Government & Public Sector roles in Greater London, United Kingdom?
Companies currently hiring include Vaccination UK Ltd, VIVO Defence Services, Old Oak and Park Royal Development Corporation (OPDC), Avencera, Lewisham Council, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Government & Public Sector jobs in Greater London, United Kingdom?
Yes — 76 of the 165 open government & public sector positions offer remote or hybrid work (6 remote, 70 hybrid).
How do I apply for Government & Public Sector jobs in Greater London, United Kingdom?
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