Chicago, Illinois, United States · On-site
$19/hr–$19/hr
Job DetailsJob Location: South Office - Chicago, IL 60616Position Type: Full TimeEducation Level: 2 Year DegreeSalary Range: $19.27 - $19.27 HourlyTravel Percentage: NoneJob Category: Admin - ClericalCVR is seeking a HCV…
Skills: Customer Service, Scheduling, Clerical Support, Data Entry, Conflict Resolution
Chicago, Illinois, United States · Hybrid
$72k–$78k/yr
About ELPC:The Environmental Law & Policy Center is the Midwest’s leading environmental legal advocacy organization. We drive transformational policy changes with national impacts.We show that environmental progress and …
Skills: Legal Research, Bluebooking, Case Management, E-filing, Document Formatting
Chicago, Illinois, United States · On-site
$164k–$188k/yr
Planning Director – Transportation Planning (Chicago, IL) Lead Growth. Shape the Future of Transportation. STV is seeking a Planning Director to lead and grow our Transportation Planning Practice in Chicago. This is a hi…
Skills: Transportation Planning, Business Development, Client Relationship Management, Project Management, Feasibility Studies
Chicago, Illinois, United States · On-site
Job DetailsJob Location: Listening Ear Crisis Center - Mount Pleasant, MI 48804Position Type: Full TimeEducation Level: 4 Year DegreePERFORMANCE RESPONSIBILITIES Duties and responsibilities are related to the provision o…
Skills: Case Management, Crisis Intervention, Housing Stability, Youth Development, Trauma-Informed Care
Chicago, Illinois, United States · On-site
$61k–$65k/yr
Job Description Aramark Student Nutrition provides food and nutrition services to over 350 school districts in the U.S. It offers public and private education institutions a variety of dining options including breakfast …
Skills: Kitchen Management, Culinary Arts, Recipe Development, Menu Planning, Food Procurement
Chicago, Illinois, United States · On-site
Join Amrize as a Senior Counsel and help construct what's next. If you're ready to put your skills to work on projects that matter — and build a career with a company that’s building North America — we want to hear from …
Skills: Corporate Law, Commercial Transactions, Contract Drafting, Competition Law, Employment Law
Chicago, Illinois, United States · Hybrid
$23/hr–$27/hr
Job DetailsJob Location: Chicago - 1100 W Cermak B414 - Chicago, IL 60608Education Level: High SchoolSalary Range: $23.07 - $27.16 HourlyPlease click the following link to view the available benefits for this position: h…
Skills: Cognitive Behavioral Therapy, Substance Use Disorder Treatment, Case Management, Clinical Assessment, Crisis Intervention
Chicago, Illinois, United States · Remote OK
$71k–$137k/yr
Req ID: 375936 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are…
Skills: Procurement Analysis, Market Research, RFP Drafting, Business Analysis, Data Analysis
Chicago, Illinois, United States · On-site
Catholic Charities of the Archdiocese of Chicago partners with mission-driven people and organizations across Cook and Lake counties to witness a message of mercy and hope to a world in need by improving lives and nouris…
Skills: Caseload Management, Regulatory Compliance, Crisis Intervention, Client Support, Landlord Relations
Chicago, Illinois, United States · On-site
$26/hr–$26/hr
Job DetailsJob Location: Central Office - Chicago, IL 60605Position Type: Full TimeSalary Range: $26.45 - $26.45 Hourly CVR is seeking an HCV Reporting Analyst to provide strategic and tactical analytical support to Hous…
Skills: Data Analysis, Power BI, Microsoft Excel, Dashboard Design, KPI Monitoring
Chicago, Illinois, United States · On-site
$46k–$49k/yr
Description POSITION TITLE: Advocate STATUS: Exempt, FT GRADE: 3 SALARY: $46,100-$49,100/annually DEPT: SVSS PROGRAM: Advocacy and Crisis Intervention REPORTS TO: Coordinator-Advocacy & Crisis Intervention Services SUMMA…
Skills: Crisis Intervention, Victim Advocacy, Public Speaking, Community Engagement, Cultural Competency
Chicago, Illinois, United States · On-site
$52k–$55k/yr
If asked to describe the culture at Metropolitan Family Services, we could do that in one word. COMMUNITY! Both our internal culture as well as through the services we provide, community is at the heart of all we do. Met…
Skills: Crisis Intervention, Verbal De-escalation, Conflict Mediation, Negotiation, Community Outreach
Chicago, Illinois, United States · On-site
Chicago Public Schools (CPS) is a district on the rise, serving over 325,000 students in 500+ schools and employing over 45,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in …
Skills: Workforce Planning, Staffing, Employee Relations, Performance Management, Recruitment
Chicago, Illinois, United States · On-site
Chicago Public Schools (CPS) is a district on the rise, serving over 325,000 students in 500+ schools and employing over 45,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in …
Skills: Workforce Planning, Staffing, Employee Relations, Performance Management, Recruitment
Chicago, Illinois, United States · On-site
LOCATION: JOHN H. STROGER HOSPITAL NEUROLOGY MEDICINE SHIFT: DAYS Applicants may apply for this position online or submit a resume/ CV to the following email address: [email protected] When submitting a resume/…
Skills: Neurological Examination, Patient Evaluation, Treatment Planning, Acute Stroke Management, Spinal Cord Compression Treatment
Chicago, Illinois, United States · On-site
LOCATION: JOHN H. STROGER HOSPITAL NEUROLOGY MEDICINE SHIFT: DAYS Applicants may apply for this position online or submit a resume/ CV to the following email address: [email protected] When submitting a resume/…
Skills: Neurological Examination, Patient Evaluation, Treatment Planning, Acute Stroke Management, Spinal Cord Compression Treatment
Chicago, Illinois, United States · Remote Solely
Overview: The STR Customer Service Team Lead provides direct oversight of daily customer service operations supporting the GSA Short-Term Rental (STR) Program. The Team Lead supervises Customer Service Representatives (C…
Skills: Team Leadership, Customer Service Management, Operational Performance Metrics, Microsoft Excel, Adobe Acrobat
Chicago, Illinois, United States · On-site
$120k–$165k/yr
Thornton Tomasetti applies engineering and scientific principles to solve the world’s challenges. An independent organization of creative thinkers and innovative doers collaborating from offices worldwide, our mission is…
Skills: Structural Engineering, Project Management, Team Leadership, Business Development, Client Communication
Chicago, Illinois, United States · On-site
$105k–$130k/yr
Description Innovative Consulting & Management Services (ICMS) is a Professional & Technical Management Consulting firm with over 20 years of consulting experience. We offer technical professional services to Federal and…
Skills: Engineering Assessments, Space Planning, Facility Modernization, Project Management, Design Review
Chicago, Illinois, United States · Hybrid
$46k–$56k/yr
The American Bar Association (ABA) was founded on a commitment to advance the rule of law in the United States and beyond by providing practical resources for legal professionals, conducting law school accreditation, dev…
Skills: Program Implementation, Project Planning, Performance Analysis, Stakeholder Communication, Meeting Planning
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The Moves Coordinator provides administrative and clerical support for the Housing Choice Voucher Program, focusing on scheduling and processing HAP contracts. The role involves managing walk-in customers, routing inquiries, and assisting low-income families in navigating affordable housing processes.
Candidates must have a high school diploma or GED, with an associate degree or some college preferred, and 3-5 years of client service experience. Experience with client databases like Yardi or SharePoint and knowledge of public sector housing programs is highly desired.
Job DetailsJob Location: South Office - Chicago, IL 60616Position Type: Full TimeEducation Level: 2 Year DegreeSalary Range: $19.27 - $19.27 HourlyTravel Percentage: NoneJob Category: Admin - ClericalCVR is seeking a HCV Moves Coordinator. The primary role of this position is to perform scheduling and clerical support within Operations Department. Assist Housing Specialist/ Supervisor/ Program Manager/ Performance Manager with all administrative functions under the Housing Choice Voucher Program and managed by the Local Administrator.
Support overall Housing Choice Voucher Program Operations Team.
Process HAP Contracts for all initial units when required.
Process 3rd part verifications when required.
Prepare file for Housing Specialist processing.
Filing as defined by Program Manager and Performance Manager.
Scan, and index paper files.
Act as a liaison as it relates to scheduled/missed appointments (recertifications/ intake/moves/interims).
Provide general program information to the public.
Provide administrative support within the department.
Monitor and record keeping on all off-site file storage system.
Prepare reports and logs reflecting appointments scheduled/recertification log/ verification logs/SharePoint logs.
Manage recertification/intake scheduling and tracking procedure.
Maintain all required records and prepare all required reports utilizing/ accessing same records.
Provide coverage to front desk receptionists.
QualificationsCVR is seeking a Moves Coordinator to assist low-income families and individuals, which may include homeless, elderly or disabled to navigate the process for securing affordable housing and improved living conditions with the goal of an improved quality of life and self-sufficiency. The Moves Coordinator provides the most efficient path for customers, including landlords/owners between entry to the office, and operating client service systems. This individual will be responsible for assisting clients with accessing the client service kiosk, gather information answer inquiries and assess next steps in the HCV process. he Moves Coordinator shall demonstrate exceptional customer service and communication skills. The position is critical to building and sustaining a positive service experience for the organization's clients and as such, it is support by all levels of company management to attain top level customer service performance goals.
Responsible for determining a walk-in customer's specific service needs upon entry to the office and routing the customer appropriately and efficiently
Interactions with customers must be amicable, transparent, a non-confrontational
Accurately expedites customer inquires and requests to Tenant Services staff via CVR SharePoint
Accurately provides detailed information to voucher holders and landlords/owners regarding information necessary for the recertification, interims and moves process and inspections
Address landlord/tenant issues and takes the necessary steps for resolution
Accurately submit requests for change in family composition, change in income, reasonable accommodation, and requests to move from one unit to another unit.
Document all comments into internal systems (i.e., Yardi and SharePoint systems)
Receive drop-off documents, prints receipts; notates Yardi Memos and upload to SharePoint Doc. Tracker
Assign record for walk-in specialist via SharePoint
Provides assistance and guidance upon request to Participants and Owners on the web portals, websites and other computer programs that provide direct service to Housing Choice Voucher clients
Additional responsibilities include explaining, interpreting, and applying HUD and Agency policies, procedures, and regulations in accordance with applicable federal, state, and local laws and regulations.
Always demonstrate a high level of professionalism and superior customer service skills Answer phone and emails speak to prospective owners about the HCV program.
Answer phone and email inquiries from participants, owners, applicants and the general public.
Ability to effectively perform with constant interruption.
Ability to effectively write letters, maintain documentation, and accurately complete required forms.
Navigate all processing functions in Agency HCV data base system and operate necessary office equipment, computers and peripherals
Computer knowledge and proficiency in all areas of Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook, etc.) and any other auxiliary software in order to create and manipulate documents and manage individual productivity output.
Must have ability to safeguard confidential and sensitive information. Exercise sound and ethical judgment when acting on behalf of CVR.
Demonstrates Inclusiveness - Fosters respect for all individuals and points of view. Shows a personal commitment to create a hospitable and welcoming environment for all Demonstrates adaptability -
Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and Must have the necessary customer services skills, patience, tolerance, diplomacy, and verbal skills to answer vast array of questions about varying aspects of the program and/or the participants' status on the program
Utilize customer service skills to de-escalate irate clients and escalate to appropriate supervisor or leadership members when necessary
Directs non-program related questions to the appropriate department and/or party
Ability to effectively communicate both oral and written form
Ability to adapt to continued change in policy, protocol, and procedures.
Ability to enter data thoroughly and effectively into the company's interna system(s) that accurately reflects questions/issues raised by the clients to the HCV Program, the information given and the status/resolution of the issue at hand
Working knowledge of Microsoft Office applications including, Outlook, Word, and Excel
Other duties as assigned Additional responsibilities include explaining, interpreting, and applying HUD and Agency policies, procedures, and regulations in accordance with applicable federal, state, and local laws and regulations.
High school diploma or GED required. An Associate's Degree or 1-2 years of college business
Must possess 3-5 years of client service experience.
Experience working in a high-volume call and production environment with high performance guidelines and stringent deadline
Must have experience in utilizing client information databases (i.e. Yardi, Salesforce, SharePoint, electronic document management systems etc.)
Knowledge of public sector housing authority programs and systems is a plus. One (1) year of experience working with the public in a Housing Choice Voucher Program, low- income housing or similar field.
Bi-lingual is a plus.
Experience working with diverse clientele.
CVR is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
Solutions for the Affordable Housing Industry
CVR ASSOCIATES, and the affiliated CVR companies, is a dynamic, results-oriented management consulting firm comprised of accomplished professionals with distinguished careers in the field of affordable housing. Founded in 1995, the CVR team offers real life experience and extensive knowledge of both the public and private sector. CVR’s focus is to assist clients in realizing organizational efficiencies by providing technical assistance and program management to Public Housing and Housing Choice Voucher Programs.
Offices: 2309 S. MacDill Ave., Suite 200, Tampa, FL 33629, US · 60 E. Van Buren St., 8th Floor, Chicago, IL 60605, US · 4501 North Point PKWY, STE 260, Alpharetta, GA 30022, US · 112 East Post Rd., Suite 102, White Plains, NY 10601, US
There are currently 2,172 open government & public sector positions in Chicago, IL listed on Clera. New openings are added daily as companies post roles.
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