Austin, Texas, United States · On-site
WHO WE'RE LOOKING FOR The Manager, Training Demand Response reports to the Director, Eligibility, Training, & Customer Management and is responsible for development, coordination, and oversight of all Demand Response tra…
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Austin, Texas, United States · On-site
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Austin, Texas, United States · Remote OK
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Austin, Texas, United States · On-site
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Austin, Texas, United States · On-site
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Austin, Texas, United States · On-site
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The Manager, Training Demand Response is responsible for developing, coordinating, and overseeing all training programs for internal staff and contracted operators. This role utilizes performance metrics and adult learning theory to ensure operational compliance and continuous improvement in service delivery.
Candidates must possess a bachelor's degree in a related field and at least eight years of professional experience in training or education, including two years of management experience. Strong analytical, communication, and project management skills are required to effectively lead training initiatives and manage diverse stakeholders.
The Manager, Training Demand Response reports to the Director, Eligibility, Training, & Customer Management and is responsible for development, coordination, and oversight of all Demand Response training programs including but not limited to internal staff along with contracted bus operator, field supervisor and dispatcher training programs. This position will utilize adult learning theory techniques to drive company standards for providing Demand Response operations, customer service, and regulations adherence. In collaboration with department leadership, reviews stakeholder feedback, key performance indicators, incident data, and other inputs to identify areas where further training is needed. Makes creative use of methods and materials to ensure training is absorbed and applied by all Demand Response stakeholders.
Note: The duties and primary responsibilities below are intended to describe the general content of and requirements of this job and are not intended to be an exhaustive statement of duties.
RESPONSIBILITIES - SUPERVISOR AND/OR LEADERSHIP EXERCISED:
Direct and manage department and service provider personnel by planning, scheduling, delegating, and overseeing employee work assignments, authorizing, coordinating, and scheduling work with vendors and consultants, conducting personnel actions, including, hiring, and interviewing, and overseeing hiring, training, work assignments, and performance evaluations.
Knowledge, Skills and Abilities:
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Work is performed in office and outside environments with possible exposure to inclement weather and adverse weather conditions. This position works with multiple project timelines and is responsible for managing employees performing work of a complex nature.
Must have the ability to stand, walk and travel 90% throughout the workday. This position will need to have the ability to work varying shifts, days, nights, weekends, holidays, and rotating shifts, to meet the department's needs. Must be able to safely operate a motor vehicle. Must be able to use a telephone or headset equipment. Incumbents must be able to lift and move material weighing up to 20 lbs., perform work at a computer terminal for 6-8 hours a day, and function in an environment with constant interruptions. This
position may require work beyond a normal forty-hour weekly schedule.
Reasonable accommodation may be made to enable individuals with disability to perform the essential functions as previously described.
WORK AUTHORIZATION
Visa sponsorship is not available for this position. All applicants must be currently authorized to work in the United States.
Mobility Status:
As an Onsite position, the incumbent’s primary workplace is a CapMetro facility or field location. Expected to work in the office 4+ days a week. Mobility status is subject to change at any time based on business needs or organizational decisions.
COMMITMENT TO EQUAL EMPLOYMENT OPPORTUNITY
CapMetro is an equal employment opportunity employer and committed to creating a welcoming environment for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, pregnancy, age, or any other protected characteristic as outlined by federal, state, or local laws. CapMetro makes hiring decisions based solely on qualifications, merit, and organization needs at the time.
Austin's regional public transportation provider. Since 1985, we serve our communities with reliable transit options.
CapMetro is the public transportation provider for over 1.3 million people in the Austin region. Our mission is to connect people and communities to jobs and opportunities, and our vision is to transform the daily lives of Texans. We provide a variety of transit services, including MetroBus, MetroRail, UT Shuttles, Pickup and MetroAccess, to meet the ever-growing needs of the Austin community. To serve the Austin of today and tomorrow, we’re working on Project Connect, the largest investment our region has ever made. The November 2020 voter approval of this transformative program will bring light rail service that changes the way Austinites move around the city, new MetroRapid routes that better serve East Austin and great regional service for the entire area. Join us in our mission to build a better Austin. At CapMetro, find work that works for you ~ It’s a thing around here!
Offices: 2910 E. 5th Street, Austin, TX, US
There are currently 1,165 open government & public sector positions in Austin, TX listed on Clera. New openings are added daily as companies post roles.
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