Prince William County, Virginia, United States · On-site
$90k–$125k/yr
Senior
Company Overview: At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top-talent employees, Valida…
Skills: Team Leadership, Incident Management, Service Request Fulfillment, Technical Support, IT Asset Management
Prince William County, Virginia, United States · On-site
$110k–$140k/yr
Senior
Company Overview: At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top-talent employees, Valida…
To support the District safety training needs and provide instruction for all employees, especially those in safety sensitive positions. Coordinate, schedule, and teach safety-related training for all employees and ident…
Skills: Safety Training, First Aid, CPR, Bloodborne Pathogen Training, Data Analysis
Overview DecisionPoint is seeking an experienced Service Desk Technician (Day Shift) to join our team supporting the Department of Homeland Security (DHS) Cybersecurity and Infrastructure Security Agency (CISA) Technolog…
Skills: Tier 1 Technical Support, Incident Management, Ticketing Systems, Customer Service, Windows OS
Position Summary Ensure the meals are prepared, lines set up and food items garnish in accordance with the plan of the day as prescribe by Army recipes/SOP; performs housekeeping duties, setup, operates, maintains and cl…
CORMAC is seeking a highly skilled Business Analyst to join our dynamic team. The ideal candidate will possess a background working in Agile development, proficiency in creating user stories, and excellent communication …
Skills: Agile Development, User Stories, Backlog Grooming, Requirement Elicitation, Scrum
Summary Join Chenega Naswik International, LLC and play a vital role in safeguarding personnel, facilities, and operations that support the Missile Defense Agency (MDA). As a Security Control Center Operator, you will se…
Skills: Electronic Security Systems Monitoring, Access Control Systems, Intrusion Detection Systems, CCTV Networks, Emergency Response Coordination
Clarity Innovations is a trusted national security partner, dedicated to safeguarding our nation’s interests and delivering innovative solutions that empower the Intelligence Community (IC) and Department of Defense (DoD…
At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers…
GovCIO is currently hiring for a SME Network Engineer with an active Secret clearance to provide classified and unclassified Tier 3 senior-level support for the design, implementation, and deployment of network-specific …
Sr. Field Marketing Specialist- Government, Defense and Intelligence (Virginia)
Virginia, United States · On-site
$91k–$187k/yr
Senior$56B raised
Contribute to the execution of integrated marketing programs that support the Public Sector team's goals of generating net-new demand and accelerating existing pipeline. Responsibilities include: Execute integrated marke…
Responsibilities This position serves as a Senior Electrical Engineer for the Battle Management System (BMS) family of projects. The Electrical Engineer will apply robust electrical engineering processes working closely …
U.S. Committee for Refugees and Immigrants (USCRI), is a non-governmental, not-for-profit international organization with a mission to protect the rights and address the needs of persons in migration by advancing fair an…
Skills: Data Entry, Data Management, Microsoft 365, Adobe Acrobat, Case Management
Arlington County requires all applicants to thoroughly complete each section of the application, including prior job responsibilities, duties, and supplemental questions. While you may attach a resume, it will not replac…
Skills: Fire Suppression, Emergency Medical Services, Hazardous Materials Mitigation, Technical Rescue, Swift Water Rescue
Full-time Store Manager - Manassas National Battlefield Park
Manassas, Virginia, United States · On-site
Mid level
Be a part of something remarkable as a full-time Store Manager at Manassas National Battlefield Park in Manassas, VA! What We Do America’s National Parks is a nonprofit partner of the National Park Service (NPS), o…
Skills: Retail Management, Visual Merchandising, Team Leadership, Microsoft Office Suite, Sales Goal Achievement
Barbaricum is a rapidly growing government contractor providing leading-edge support to federal customers, with a particular focus on Defense and National Security mission sets. We leverage more than 17 years of support …
🔒 Clearance & Citizenship Requirements This position requires U.S. Citizenship and an active TS/SCI security clearance with Full Scope Polygraph. Candidates who do not currently hold these credentials will not be consid…
🔒 Clearance & Citizenship Requirements This position requires U.S. Citizenship and an active TS/SCI security clearance with Full Scope Polygraph. Candidates who do not currently hold these credentials will not be consid…
Skills: Linux System Administration, Apache NiFi, Docker, Terraform, NiFi Expression Language
Overview The Program Coach ensures the successful delivery of high-quality programs by supporting AmeriCorps members, engaging partner sites, and driving program outcomes. This role fosters strong relationships with site…
Skills: Program Management, Coaching, Stakeholder Engagement, Compliance Tracking, Conflict Mediation
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$90k–$125k/yr
Full-time
bachelor degree
Posted 27d ago
~40 hrs/week
Responsibilities
Lead and manage a team of User Support Specialists to ensure efficient delivery of Tier 1 IT support services. Oversee incident and service request queues while monitoring team performance and maintaining high customer satisfaction.
Requirements
Requires a Bachelor's degree in IT with 5 years of experience, or 7 years of experience in lieu of a degree, and an active Top Secret clearance. Candidates must have a strong background in enterprise IT support and leadership in a service desk environment.
Full job description
Company Overview:
At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to exceed expectations and transform government organizations. Our employees are building purpose-driven careers, not just filling jobs. We bring together people with many different perspectives, experiences, and talents to drive innovation and achieve more together than we can individually. Our commitment to quality and performance optimization is the reason why our IT Service Projects and New Development Projects have been appraised at CMMI Maturity Level 5, positioning us as one of a handful of elite companies to receive the highest form of third-party validation. www.validatek.com
Summary:
The User Support Team Lead is responsible for leading and managing a team of User Support Specialists to ensure the efficient delivery of IT support services. This role oversees incident and service request management, customer support operations, workload distribution, escalation processes, and team performance while ensuring high levels of customer satisfaction and compliance with organizational standards.
Responsibilities:
Lead and supervise a team of User Support Specialists providing Tier 1 end-user support.
Manage service request and incident ticket queues, ensuring timely resolution, escalation, and closure.
Monitor team performance, workload distribution, service levels, and key performance metrics.
Provide exceptional customer service and technical support for hardware, software, network connectivity, application access, and telecommunications issues.
Oversee installation, configuration, maintenance, and support of desktops, laptops, printers, peripherals, and mobile devices.
Ensure accurate documentation, ticket tracking, and maintenance of IT asset inventories.
Coordinate escalations with system administrators, network engineers, developers, and other technical teams.
Identify recurring technical issues, trends, and opportunities for process improvement.
Develop and maintain operational procedures, knowledge base articles, and support documentation.
Prepare reports and brief leadership on team performance, service trends, and operational challenges.
Ensure compliance with applicable DoD, DoN, organizational policies, and IT service management practices.
Qualifications:
Bachelor's degree in Information Technology or related field and a minimum of five (5) years of IT support experience; or seven (7) years of IT support experience in lieu of a degree.
Prior experience leading or performing in a User Support Team Lead, Service Desk Lead, or similar role.
Active Top Secret clearance with TS/SCI eligibility.
Experience supporting end users in enterprise IT environments.
Strong understanding of incident management, service request fulfillment, and ticketing systems.
Excellent written and verbal communication skills with a strong customer service focus.
Demonstrated leadership, organizational, and problem-solving abilities.
Ability to obtain and maintain required baseline and technical certifications supporting Tier 1 customer support responsibilities.
Preferred Qualifications:
ITIL Foundation certification or experience working within ITIL-based service management environments.
Experience supporting DoD or Federal Government organizations.
Familiarity with IT asset management, knowledge management, and service desk reporting.
Experience using enterprise ticketing and IT service management platforms.
Salary Disclosure:
Actual salary will be based on a variety of factors including but not limited to experience, geographic location, contract affordability, internal equity, education, and certifications. The upper end of the salary range may be reserved for individuals who have demonstrated tenure with the company, seniority, and proven excellent performance. This includes factors such as education, certifications, and extensive/unique experience beyond what is required.
EEO Statement:
ValidaTek is an Equal Opportunity Employer. All qualified applicants will be considered without regard to disability, protected veteran status, or any other status protected by federal, state, or local laws. Applicants who are selected for employment will be required to verify authorization to work in the United States. Offers of employment will be contingent upon passing a post-offer background check.
We drive technology transformation and secure mission-critical systems for digital governments.
Industry
IT Services and IT Consulting
Company size
201-500 employees
Founded
2006
Headquarters
McLean, VA
LinkedIn followers
6,512
ValidaTek is a premier government IT consulting firm based in the Washington DC area that drives technology transformation and secures mission-critical systems for our federal partners. From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to exceed expectations and transform government organizations. Our success starts and ends with our people, so we built a company where great people can do great things, with the resources and autonomy to make decisions that transform organizations. We operate as one team of diverse people, united by a passion for continuous growth and optimization. Our commitment to quality and performance optimization is the reason why our IT Service Projects and New Development Projects have been appraised at CMMI Maturity Level 5, positioning us as one of a handful of elite companies to receive the highest form of third-party validation.
Offices: 1660 International Drive, Suite 400, McLean, VA 22102, US
Enterprise Business AnalysisBusiness Process OptimizationEnterprise ArchitectureEnterprise Engineering SolutionsIndependent Verification & ValidationNetwork Operations Support and Project & Program ManagementInformation TechnologyITProject Managementand Program Management
How much do Government & Public Sector jobs in Virginia pay?
Based on 8375 listings with disclosed salaries, most government & public sector jobs in Virginia pay between $75k–$198k per year. Individual offers vary with seniority, company size, and specialization.
How many Government & Public Sector jobs are open in Virginia right now?
There are currently 12,202 open government & public sector positions in Virginia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Government & Public Sector roles in Virginia?
Companies currently hiring include Virginia Information Technologies Agency, Booz Allen Hamilton, CACI International Inc, General Dynamics Information Technology, Leidos, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Government & Public Sector jobs in Virginia?
Yes — 3378 of the 12202 open government & public sector positions offer remote or hybrid work (969 remote, 2409 hybrid).
How do I apply for Government & Public Sector jobs in Virginia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Government & Public Sector jobs by city in Virginia