Washington, District of Columbia, United States · On-site
$130k–$165k/yr
Description Redmatter Solutions is seeking a seasoned Digital & Customer Experience Lead to drive human-centered digital transformation across complex enterprise environments. This role plays a critical part in shaping c…
Skills: Human-Centered Design, Customer Experience, Service Design, Journey Mapping, User Research
Washington, District of Columbia, United States · On-site
$54k–$58k/yr
Description Hudson Institute’s Japan Chair seeks a Japanese national to serve as a research associate and to deepen Japanese policy expertise in Washington, DC. The associate’s responsibilities will include research, wri…
Skills: Policy Research, Writing, Program Management, Economic Statecraft, Public Speaking
Washington, District of Columbia, United States · Hybrid
Description OCH Technologies is seeking a Penetration Testing Lead responsible for planning, executing, and documenting all penetration testing activities performed under this contract, including network, system, applica…
Skills: Penetration Testing, Red Teaming, Blue Teaming, Network Exploitation, Vulnerability Assessment
Washington, District of Columbia, United States · Hybrid
Description Hudson Institute is seeking interns to looking to gain research experience in U.S. national security industrial base, strategic technologies and resources, and American grand strategy. This intern(s) will sup…
Skills: Data Analysis, Research, Writing, Editing, Communication
Washington, District of Columbia, United States · On-site
One Federal Solution (OFS) is seeking a highly analytical and experienced Program Analyst to provide strategic program management, operational analysis, and executive-level support for complex, mission-critical initiativ…
Skills: Program Management, Operational Analysis, Strategic Planning, Data Analysis, Financial Management
District of Columbia, United States · On-site
Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Overview: We are seeking an Financial Analyst - IT Investment Management / CPIC Support to provide financial and analytical expertise in b…
Skills: Financial Analysis, Budget Formulation, CPIC Support, Risk Management, IT Investment Management
Costa Mesa, California, United States · On-site
$166k–$220k/yr
Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century…
Skills: Kubernetes, AWS, Azure, Terraform, Python
Costa Mesa, California, United States · On-site
$166k–$220k/yr
Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century…
Skills: Kubernetes, AWS, Azure, Terraform, Python
Washington, District of Columbia, United States · On-site
$191k–$253k/yr
Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century…
Skills: Business Development, Program Management, Capture Management, Government Contracting, Strategic Planning
Washington, District of Columbia, United States · Remote OK
The Position The National Women’s Law Center (NWLC) seeks an undergraduate intern for Fall 2026 to support the Center’s work building the State Gender Policy Collective. Students who can commit at least 15 hours of inter…
Skills: Research, Writing, Analytical Skills, Oral Communication, Written Communication
Washington, District of Columbia, United States · On-site
$79k–$160k/yr
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the li…
Skills: Pega, Business Process Reengineering, Workflow Analysis, Process Optimization, Requirements Gathering
Washington, District of Columbia, United States · On-site
$79k–$160k/yr
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the li…
Skills: Pega PRPC, Case Management, System Architecture, API Integration, Software Engineering
Washington, District of Columbia, United States · On-site
$91k–$185k/yr
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the li…
Skills: Pega, Business Architecture, Business Process Reengineering, Workflow Optimization, BPM
Washington, District of Columbia, United States · On-site
$64k–$124k/yr
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the li…
Skills: Pega Application Development, Case Types, Workflow Automation, Software Engineering Principles, Pega PRPC
Washington, District of Columbia, United States · Hybrid
$70/hr–$75/hr
Innodata (Nasdaq: INOD) is a global data engineering company. We believe that data and Artificial Intelligence (AI) are inextricably linked. Our mission is to enable the responsible advancement of artificial intelligence…
Skills: Data Architecture, Platform Engineering, Databricks, Delta Lake, MLflow
Washington, District of Columbia, United States · Hybrid
$55/hr–$60/hr
Innodata (Nasdaq: INOD) is a global data engineering company. We believe that data and Artificial Intelligence (AI) are inextricably linked. Our mission is to enable the responsible advancement of artificial intelligence…
Skills: CVAT, Data Engineering, Python, Annotation Operations, Schema Mapping
Washington, District of Columbia, United States · Hybrid
$75/hr–$80/hr
Innodata (Nasdaq: INOD) is a global data engineering company. We believe that data and Artificial Intelligence (AI) are inextricably linked. Our mission is to enable the responsible advancement of artificial intelligence…
Skills: Python, REST API, Databricks, JSON Schema, Async Job Management
Washington, District of Columbia, United States · Hybrid
$75/hr–$80/hr
Innodata (Nasdaq: INOD) is a global data engineering company. We believe that data and Artificial Intelligence (AI) are inextricably linked. Our mission is to enable the responsible advancement of artificial intelligence…
Skills: Python, AI/ML Engineering, SAM 2, Frontier Model API Integration, Computer Vision
District of Columbia, United States · Hybrid
Overview We are seeking a Mid/Journeyman to Senior level Systems Engineer in Washington, DC to provide Engineering Support Services to Engineers and Subject Matter Experts in support of the Conventional Prompt Strike (CP…
Skills: Systems Engineering, Risk Assessment, Modeling And Simulation, Configuration Management, Information Assurance
Washington, District of Columbia, United States · On-site
$100k–$203k/yr
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the li…
Skills: OpenText VIM, SAP FI, SAP MM, SAP S/4HANA, Workflow Customization
Washington, District of Columbia, United States • On-site
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Lead human-centered design and customer experience strategies to drive digital transformation across complex enterprise environments. Oversee user research, UX/UI design, and accessibility compliance to improve service delivery and user satisfaction.
Requires over 10 years of experience designing enterprise-level digital services with a strong background in HCD and digital transformation. Expertise in user research, Section 508 compliance, and partnering with executive leadership is essential.
Description
Redmatter Solutions is seeking a seasoned Digital & Customer Experience Lead to drive human-centered digital transformation across complex enterprise environments. This role plays a critical part in shaping customer experiences, improving service delivery, and ensuring digital products meet the needs of diverse users, internal stakeholders, and public-facing audiences.
The ideal candidate excels at uncovering user needs, guiding service design efforts, modernizing customer journeys, enabling organizational adoption, and improving satisfaction through thoughtful, inclusive, and accessible digital experiences.
Lead human-centered design (HCD) activities across digital platforms, services, and modernization initiatives.
Direct customer experience (CX) strategies that improve usability, satisfaction, adoption, and long-term engagement.
Conduct customer research, including interviews, user studies, ethnography, surveys, and workflow analysis to understand needs, behaviors, and pain points.
Develop journey maps, service blueprints, personas, and experience frameworks to guide product and service decisions.
Oversee UX/UI design efforts to create intuitive, accessible, and user-focused interfaces.
Lead and coordinate usability testing to validate design decisions and ensure digital solutions support user workflows effectively.
Ensure all digital products comply with Section 508 accessibility standards and support inclusive design practices.
Promote change management and organizational adoption strategies that support new digital services, tools, and workflows.
Provide executive-ready insights and recommendations to improve service delivery, customer satisfaction, and experience outcomes.
Partner with product, engineering, operations, and leadership teams to embed customer-centered principles into modernization priorities.
Champion a culture of continuous improvement, iterative design, and customer listening within teams and across the organization.
Align digital experience strategies with enterprise transformation goals, improving how users interact with systems, services, and information.
Requirements
Job Requirements:
Required Expertise:
Human-Centered Design (HCD)
Customer Experience (CX)
Service Design
Journey Mapping & Service Blueprinting
User Research (qualitative & quantitative)
Accessibility & Inclusive Design
Section 508 Compliance
UX Design
UI Design
Usability Testing
Change Management
Organizational Adoption & User Enablement
Creation of personas, workflows, process maps, and customer journey assets.
Translating research insights into actionable design recommendations.
Human-Centered Design Certification
Section 508 Trusted Tester Certification
Professional UX Certification (NN/g, HFI, or equivalent)
Technology solutions designed for you
RedMatter Solutions is a dynamic Management and Technology consulting firm providing robust services to clients across Federal and Commercial markets. The experts that comprise RedMatter Solutions have provided a full range of complex and innovative Identity and Access Management solutions. Our methodology and philosophy has always been to focus on providing our clients the most innovative solutions by driving performance and achieving the utmost level of quality.
Offices: 1550 Wilson Blvd, 610, Arlington, Virginia 22209, US
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