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Lead a seven-member Pay Technician team providing financial customer service and pay inquiry resolution for military and civilian personnel. Manage case documentation, perform independent research on financial regulations, and ensure compliance with privacy and records management procedures.
Requires a high school degree with 5 years of experience or a bachelor's degree with 1 year of experience. Must be able to obtain a Secret Security Clearance and have the ability to work on-site at JBAB or the Pentagon.
MDW Associates is seeking a knowledgeable DoW Pay Technician Lead to support the Air Force District of Washington (AFDW) by providing front-line financial customer service, case management, pay inquiry resolution, and transaction support to military members, civilians, and other customers across the National Capital Region and worldwide.
The DoW Pay Technician Lead will interact directly with customers in person, by phone, through organizational mailboxes, and through financial management and case management systems. Successful candidates must be able to establish rapport with customers of all ranks and temperaments, perform independent research, maintain accurate case documentation, complete timely follow-up actions, and provide accurate, thorough resolutions. The role requires disciplined use of customer service trackers, proper handling of CUI and source documents, and consistent compliance with records management, privacy, and financial management procedures.
The position may support military pay, civilian pay, travel pay, or a combination of these areas using systems such as CSP, LeaveWeb, eFinance, CMS, DJMS, WebDMO, FMWF, Qtrac, and organizational mailboxes. Candidates must be flexible, willing to learn new systems and procedures, and capable of supporting timely correction of pay-related issues.
This role is on-site and is located at Joint Base Anacostia-Bolling, Washington, D.C.
The DoW Pay Technician Lead may perform a combination of some or all of the following duties:
The DoW Pay Technician Lead may support one or more of the following functional areas:
Required Experience/Skills:
Desired Experience/Skills:
Education Requirement(s):
Security Requirement(s):
Company Description
Incorporated in 2012, MDW is a small business headquartered in McClean, VA with employees in various locations in the United States. We provide Federal government clients with consulting, management services, advisory and assistance services, decision support, strategic planning, process planning and improvement, task execution and metrics analysis. Our mission is to make our clients more successful by providing honest assessments, exceptional analysis, prudent advice, direct communication, and hard work.
Our core capabilities include:
MDW Associates, LLC ("MDW") is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, religion, color, sex, sexual orientation, gender identity, national origin, age, marital status, covered veteran status, mental or physical disability, pregnancy or any other unlawful basis unrelated to the ability to do the job. MDW seeks to employ talented, ethical, and entrepreneurial-minded persons. Our applicants and employees are protected from discrimination as required by Federal law.
Additional Information
We offer a competitive and comprehensive benefits and compensation package for our employees, including but not limited to:
All information will be kept confidential according to EEO guidelines
Clients - Careers - Community
MDW specializes in providing DoD and other federal clients with comprehensive data analysis, acquisition management, financial management, cost estimating, financial systems integration, and administrative support. MDW professionals deliver solutions that help clients analyze and address complex program, financial, and technical challenges. Our team investigates and recommends emerging digital transformation tools and applications to enhance data visualization and analysis to support data-driven decision-making. We have introduced innovative tools and applications to enhance efficiencies and data analysis. MDW seeks to Make Data Work for our clients. MDW provides innovative services and solutions to the Department of Defense (DoD), including the Office of the Secretary of Defense (OSD), Defense Agencies, U.S. Army, U.S. Navy, and other Federal Agencies such as NASA and the United States Postal Service (USPS). Our team of more than 250 associates are geographically dispersed throughout the USA. As the prime on several of our larger engagements, we are well positioned to support new opportunities of all sizes.
Offices: 1750 Tysons Blvd, Suite 1500, Tysons, Virginia 22102, US · 1525 Perimeter Parkway, Suite 115, Huntsville, AL 38506, US
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