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Skills: Customer Service, Hospitality, Order Taking, Wine and Champagne Service, Multitasking
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Company Description About Orient Express Artisan of travel since 1883, Orient Express sublimates the art of travel with its luxury trains, hotels, and sailing yachts. The brand has just launched its first hotel, Orient E…
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Ensure members have an amazing experience by providing high-quality service from greeting and order taking to payment processing. Maintain a pristine working environment and handle member requests and complaints with professionalism.
Requirements
Ideally 1-2 years of experience in a high-profile venue with a passion for food and drink. Must be fluent in English, reliable, and physically capable of standing for 8 hours.
Full job description
Waiter/Waitress
Job Purpose
As a Waiter/Waitress with Soho House, your role is to make sure that our members have an amazing experience every time. Possessing natural hospitality charm, we will give you a platform to connect, grow, have fun and make an impact
Your main responsibility is to ensure that members have an enjoyable experience. You will deliver excellent service from initial greeting, taking orders, making recommendations and paying of the bill, in line with our steps of service.
Key Accountabilities:
To greet members as they settle down at their table and introducing them to menus.
To ensure tables are set up before seating members and offering them water or drinks. Water is topped up throughout their stay.
To take members’ orders using the and deliver them to the kitchen staff for preparation.
To confirm food items, match the orders and deliver them to the correct table.
To correctly open bottles of wine or champagne and pouring for members, ensuring glasses are topped up throughout their stay.
To provide service and accountability for designated section.
To check with members if they have any allergy of dietary requirements.
To possess a strong understanding of the food and drink menu in order to make recommendations on pairings and any other specific member requests.
To engage with member, check if they are satisfied with their visit, including food and drink and if they need anything else.
To log and recall member preferences and accommodate special requests where possible to creative a positive outcome that will result in a memorable member
To perform opening and closing procedures including but not limited to the set up and break down of stations.
To maintain a spotless and pristine working environment.
To provide members with the bill and processing payment.
To attending regular meetings with front and back of house teams to learn about any menu changes and specials alongside daily tastings.
To support with running food from the kitchen and drinks for the bar to the tables when needed.
To wipe down tables after members have left resetting the restaurant and club space.
To resolve or escalate member complaints, handling all member interactions with the highest level of hospitality and professionalism.
To actin all matters related to safety, security, satisfaction and wellbeing of employees and members.
To assure the proper handling of VIPs and PWKs, protecting their privacy and confidentiality.
Requirements:
A successful Waiter/Waitress for Soho House will ideally have up to 1-2 year’s experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.
Passion for Food, drink and hospitality
Strong attention to details
Excellent customer service
Fluent in English
Organised and reliable
Ability to handle feedback to achieve member satisfaction
Ability to multitask and work in a fast-paced environment
Ability to understand and follow written and verbal instructions
Physical Requirements:
Must be able to seize, grasp, turn and hold objects by hand
Able to work on your feet for at least 8 hours
Occasionally kneel, bend, crouch and climb as required
Benefits:
RAL: € 23.739,00
Staff Canteen
Soho Friends Membership
Monthly Staff Screenings & Staff Gym Classes
50% Discount on Cowshed Spa
50% F&B Discount
Global Benefits: Any Bedroom, Any House, $100 per night
50% Discount Public Restaurants
Birthday Gift: 1 day OFF+Voucher
House Hero and Introduce a Star Program
Corporate Benefits (access discounts platform)
Related keywords
HospitalityFine DiningMember ServicesFood and BeverageTable ServiceWine PairingVIP HandlingCustomer SatisfactionRestaurant OperationsSoho House
Soho House is a place for our diverse membership to connect, grow, have fun, and make an impact.
Industry
Hospitality
Company size
5,001-10,000 employees
Founded
1995
Headquarters
Strand, England
LinkedIn followers
414,663
Total funding
$929M
Soho House & Co was founded in London, in 1995, as a private members’ club for those in film, media and creative industries. We have since expanded to include Houses across Europe and North America, as well as restaurants, cinemas, spas, workspaces and hotels.
Soho House is a place for our diverse membership to connect, grow, have fun, and make an impact. From the beginning, and throughout our 25-year history, our members have always been at the heart of everything we do
Offices: Strand, England WC2R 1EA, GB · Shoreditch, London E1 6AW, GB · Soho , London W1D 3SQ, GB · Somerset, BA11 3RW, GB · Chipping Norton, OX7 4JS, GB
Private Members ClubFood and BeverageHotelsRestaurantsEditorialPublishingMarketingContentand hospitalityHospitality
How many Food & Beverage jobs are open in Rome, Italy right now?
There are currently 34 open food & beverage positions in Rome, Italy listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Food & Beverage roles in Rome, Italy?
Companies currently hiring include Accor, Soho House & Co, Cigierre Academy, Hilton, IHG Hotels & Resorts, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Food & Beverage jobs in Rome, Italy?
Yes — 3 of the 34 open food & beverage positions offer remote or hybrid work (1 remote, 2 hybrid).
How do I apply for Food & Beverage jobs in Rome, Italy?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.