Summary of Role – Lead the Chip City Experience At Chip City, we’re all about Cookies, Customers, and Culture. As a Store Manager, you play a key role in shaping the guest experience and supporting daily store operations…
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The Store Manager is responsible for leading the guest experience and daily store operations, ensuring a positive environment for both guests and team members. This includes overseeing team leadership, operational execution, and sales performance.
Requirements
Candidates should have 1-2 years of supervisory or management experience in a relevant field, along with strong leadership and communication skills. A passion for customer service and a willingness to uphold food safety standards are also essential.
Full job description
Summary of Role – Lead the Chip City Experience
At Chip City, we’re all about Cookies, Customers, and Culture. As a Store Manager, you play a key role in shaping the guest experience and supporting daily store operations. You’ll lead by example—bringing positivity, precision, and professionalism to every shift. Store Managers support and guide Cookie Crew Members, uphold brand standards, and ensure smooth, efficient operations. With a focus on teamwork, quality, and customer service, you’ll help create an environment where guests feel welcomed and team members feel empowered. This role is ideal for someone who enjoys hands-on leadership, clear communication, and building a strong, collaborative store culture.
Primary Responsibilities:
Guest Experience & Hospitality
Lead with a customer-first mindset, ensuring warm, memorable interactions for every guest
Maintain Chip City’s hospitality standards across all touchpoints — in-store, pickup, and delivery
Resolve guest concerns with empathy, professionalism, and speed
Team Leadership & Development
Recruit, train, coach, and inspire Cookie Crew Members to deliver exceptional customer experiences
Model positive energy, professionalism, and teamwork at all times
Conduct performance check-ins, deliver feedback, and support ongoing development
Foster an inclusive, supportive, and fun work culture
Operations & Execution
Oversee daily store operations, ensuring smooth opening, midday, and closing routines
Ensure cookies and beverages meet Chip City quality, freshness, and presentation standards
Lead and support accurate production planning to meet customer demand
Ensure adherence to food safety, sanitation, and health department regulations
Maintain a clean, safe, and organized bakery environment at all times
Sales & Business Performance
Promote and drive sales for cookie boxes, beverages, merchandise, and seasonal offerings
Execute marketing initiatives, loyalty program promotions, and limited-time flavor launches
Track key performance indicators (KPIs) and identify opportunities to improve sales and service
Staffing & Scheduling
Build effective weekly schedules that balance labor needs, team availability, and business demands
Manage callouts and shift coverage to maintain smooth operations
Monitor labor costs and adjust when necessary while maintaining service levels
Inventory & Equipment
Oversee inventory management, including ordering, receiving, stock rotation, and waste control
Keep all equipment operational, performing routine checks and submitting timely maintenance requests
Communication & Compliance
Communicate clearly and consistently with the Multi Unit Manager and team
Uphold all Chip City policies, procedures, and brand standards
Ensure compliance with cash handling, safety, and security protocols
Required Skills & Experience
1–2 years of supervisory or management experience in food service, retail, hospitality, or similar environment
Strong leadership skills, motivates, coaches, and leads by example
Excellent communication skills, clear, friendly, confident, and solution oriented
Experience in a fast-paced, high-volume environment
Strong understanding of food safety and sanitation practices
Skilled at managing multiple tasks simultaneously while maintaining accuracy and composure under pressure
Comfortable using POS systems, scheduling tools, and basic reporting
Passion for creating memorable, customer focused experiences
Holds a Food Protection Certification (or is willing to obtain one where required)
Successfully completes all training programs to uphold Chip City standards
Physical Requirements:
Able to stand for extended periods and operate a cash register or related equipment
Capable of moving throughout the bakery, stockroom, and office areas, and lifting up to 30 lbs. with or without reasonable accommodation
Comfortable performing repetitive motions for extended periods
Able to work in a warm, fast-paced environment around commercial ovens and baking equipment
Flexible availability, including early mornings, evenings, weekends, and holidays
Freshly baked Ooey-Gooey cookies at 45 locations throughout NY, CT, NJ, FL, IL, MA, PA, & DMV!
Industry
Food and Beverage Retail
Company size
201-500 employees
Founded
2017
Headquarters
College Point, NY
LinkedIn followers
3,305
Total funding
$18M
Chip City began in Astoria, Queens opening their first bakery in July 2017. Chip City created a signature 5.5-ounce cookie that is served warm making it a gooey & gooey experience. It was a hit with the customers, and they formed lines daily at the Astoria bakery to purchase the cookies. Later sharing their love of the unique Chip City cookie experience on social media making the company go viral. Chip City now offers over 50 unique cookie creations with a daily rotating menu. It has since expanded to a total of 45 locations and growing !
Offices: Corporate Office, College Point, NY 11356, US · 30-06 34th st, Astoria, New York 11103, US · 22-04 33rd st, Astoria, New York 11105, US · 42-15 Crescent St, Astoria, New York 11101, US · 298 Bleecker St, New York City, New York 10014, US
Freshly Baked CookiesCoffeeSpecialty Drinksand cookiesRetailFood and BeverageBakeryFood Processing
How many Food & Beverage jobs are open in New York, NY right now?
There are currently 3,868 open food & beverage positions in New York, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Food & Beverage roles in New York, NY?
Companies currently hiring include Domino's, Compass Group, Starbucks, Tao Group Hospitality, Union Square Hospitality Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Food & Beverage jobs in New York, NY?
Yes — 163 of the 3868 open food & beverage positions offer remote or hybrid work (29 remote, 134 hybrid).
How do I apply for Food & Beverage jobs in New York, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.