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$45k–$60k/yr
Full-time
high school, associate degree
Opportunity for advancement, Paid time off, Training & development, Competitive salary, Employee discounts, Paid vacation
Posted 2d ago
~40 hrs/week
Responsibilities
The Assistant General Manager oversees guest services and financial accuracy while supervising guest services and night audit staff. They support all hotel departments, including housekeeping and food and beverage, to ensure exceptional guest satisfaction.
Requirements
Candidates must have at least 2 years of hotel operations experience in a supervisory capacity and a minimum of 1 year as a department supervisor. Educational requirements include a high school diploma, associate degree, or some college experience.
Full job description
Benefits:
Opportunity for advancement
Paid time off
Training & development
Competitive salary
Employee discounts
Do you enjoy meeting people and providing exceptional service to ensure they feel welcome? Are job satisfaction iand opopportunities for advancement mportant to you? Then you should come join our team!
Locally based in Mt. Juliet TN, 24-7 Hotel Management offers a stable work environment with an open-door policy, paid vacation, paid training, supplemental vision, dental and life insurance; discounted room nights when traveling in our family of hotels and opportunties for advancement. 24-7 Hotel Management promotes innovation, initiative, creativity and constantly strives to improve ourselves. We have empowered our team members to execute their duties in a manner that ensures our Guests Come First, we sustain exceptional guest satisfaction by aggressively pursuing attention to detail and adding the “WOW” factor to every guest contact and adding TEAMWORK central to every endeavor. Our company challenges every associate to strive for excellence through high performance and loyalty to our guests and our organization with an unwilling attitude to lower our standards or accept second best efforts from our personnel. 24-7 Hotel Management promotes innovation, initiative, creativity and constantly strives to improve ourselves.
The Assistant General Manager works under the direction of the General Manager and is responsible for the overall guest services and financial accuracy of the hotel to include supervision and training of guest services representatives and night audit staff. He or she may also provide assistance in all areas of the hotel, including front desk, housekeeping, maintenance and food and beverage as necessary.
Job Requirements:
Responsible for the appropriate scheduling of the guest services representatives and night audit staff
Acting in the capacity of General Manager in their absence
Reviewing all shifts and ensuring that any and all issues are addressed and documenting that information
Living the guest service philosophy of the customer is always first
Responsible for holding guest services meetings and ensuring that the employees are kept informed
Training of the guest services staff on all required training programs
Establishing consistent operating procedures
Responsible for the Medallia and social media scores, review the scores with the staff, site areas for improvement
Handle guest complaints and special requests, motivates staff and establishes a productive and positive work environment
Assistance in the food and beverage operation
Responds promptly to any guests inquiries or complaints (if reasonable) by either doing it himself/herself or delegating a co-employee
Shows personal control in front of guests by maintaining positive attitude, staying calm & patient, avoiding use of negative language, and never displaying anger; demonstrates a commitment to servicing the guest
Covers other areas of the hotel as needed
Has ovesight over the housekeeping department
Necessary Skills: • Ability to problem solve and shift focus when business demands • Ability to effectively communicate specific oral and written instructions to all levels of staff and hotel management • Ability to effectively communicate with guests in a friendly, approachable, and professional manner • Ability to prioritize all aspects of hotel functioning • Willingness and ability to adapt function as necessary to meet business demands • Desire to focus on guest satisfaction and project this desire through positive interaction with guests while striving to provide and require an excellent experience • Ability to use analytic skills for determining business potential and value in coordination with excellent communication, organization, time management and listening skills which are paramount for success in this position • Strong computer skills in Microsoft Office, including word processing, utilizing spreadsheets, and familiarity with property specific property management systems. • Ability to handle all facets of effective and profitable hotel functioning while creating a warm and welcoming environment for all guests, both internal and external. • Must have ability to subtract, multiply, add, and divide all units of measure, ability to compute ratios, rate, and percentages, draw and interpret bar graphs, and perform basic arithmetic computations involving American monetary units • Must be able to communicate effectively in both verbal and written form via Word documents, Excel spreadsheets, email, text, or other software applications
Physical Requirements: • Must be able to stand for extended periods of time • Must be able to climb stairs • Must be able to thrive in a fast-pace environment • Must be able to lift up to 10 pounds frequently and 20 pounds periodically • Must be able to pull up to 20 pounds occasionally • Must have visual acuity to distinguish between objects both near and far (with or without corrective lenses)
Required Education & Experience • High School, Technical College / Associates Degree or Some College • Minimum 1 years experience as a department supervisor • Minimum 2 years hotel operations experience in a supervisory capacity
24-7 Hotel Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Related keywords
Hotel ManagementGuest ServicesNight AuditMedalliaSocial Media ScoresProperty Management SystemsMicrosoft WordMicrosoft ExcelHousekeepingFood and BeverageFinancial AccuracyStaff TrainingHospitality Operations
Hotel Operations, Sales & Marketing, Giving Back, Human Resources, Award Winning & Developing.
Industry
Hospitality
Company size
51-200 employees
Founded
2018
Headquarters
Mount Juliet, Tennessee
LinkedIn followers
66
We are a leading independent hotel management and development company located in Tennessee.
With a hands-on approach to hotel operations, we strive to offer our partners and clients the best service and business opportunities. We are constantly expanding and introduce ourselves to new services to keep up to date in all the demands of the hospitality industry.
Offices: 656 N Mount Juliet Rd, Mount Juliet, Tennessee 37122, US
How many Food & Beverage jobs are open in Murfreesboro, TN right now?
There are currently 187 open food & beverage positions in Murfreesboro, TN listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Food & Beverage roles in Murfreesboro, TN?
Companies currently hiring include Bubba's 33, Aramark Healthcare+, Kroger, Atrium Hospitality, Nothing Bundt Cakes, among others. Browse the listings above to see every active employer.
How do I apply for Food & Beverage jobs in Murfreesboro, TN?
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