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$87k–$97k/yr
Full-time
Flexible Leave Paid Time Off, Remote Working Opportunities, Global Wellbeing Days, Personal Development Plan, Mentorship
Posted 35d ago
~40 hrs/week
Responsibilities
Act as the first point of contact for customers regarding IT and business application queries for Unit4 solutions. Resolve support cases, document application defects, and collaborate with R&D to ensure issue conclusion.
Requirements
Requires fluency in English and knowledge of Microsoft technologies and IT infrastructure. Experience in customer service and analytical problem-solving abilities are essential, with a finance background being a plus.
Full job description
Company Description
Meet Unit4. With over 40 years of heritage, we’re an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations.
With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work.
At the heart of what we do lies a simple yet profound purpose: Improve how people work by focusing on what truly matters. — A powerful statement that enables different priorities for different people.
We’re shaping how work should feel, and we empower our people by providing them with the right tools to achieve the autonomy they need - it's what makes us unique.
Job Description
Job is remote within Poland, with occasional visits to the Wrocław office.
What you will do?
As an Application Support Consultant, you are the first point of contact for our customers on IT and Business Application related questions for our solutions. You will need to provide a professional, efficient, and effective support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base.
You will also have to:
To progress each issue through to conclusion, liaising with colleagues and R&D, as appropriate;
Investigate, process and document application defects passed to the Application Support team;
Be proactive in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigation;
Handle customer escalations, taking ownership of complicated issues and always keep customers updated of progress;
To comply with the Company’s information and Security Requirements and all Company Business procedures, policies, and ISO standards;
To investigate, document and present to the Customer Services Team Leader process improvements that enhance the customer experience;
You will be responsible for your own personal development plan which must include both product/technical knowledge as well as soft skill development;
To train and mentor less experienced members of the team around product knowledge, skills and processes;
Work in a team environment to help and assist colleagues.
Qualifications
Strong communication skills and fluent in English (verbal and written);
Common knowledge of Microsoft technologies, workplace processes and IT infrastructure;
Exceptional Customer facing skills, understand and be able to implement the concept of exceptional Customer Service;
Previous experience of working in a Customer Service environment is an advantage;
Exhibits good analytical and problem-solving abilities;
Ability to manage your own time to prioritise workload and meet deadlines;
Friendly and professional manner with an enthusiastic positive approach to tasks;
Able to use initiative and work alone, and as part of a team;
Be a strong Team Player;
Possess ability to work in a Dual Working Environment.
Nice to have:
Background in finance (either education or experience) is a strong plus;
Knowledge on a given Unit4 ERP module or other module(s) will be an asset;
Knowledge or experience with ServiceNow;
ITIL knowledge;
Previous experience of working within Corporate IT.
Additional Information
Who we are?
We are a people-first community that nurtures all the areas that surround your working experience. With us, you’ll be surrounded by a high-performance team that supports your authentic self and celebrates your uniqueness.
We believe that ‘How work should feel’ is an evolving statement. Work goes beyond tasks and everyday responsibilities it’s about feeling valued, empowered, promoted, impactful, seen, and appreciated. We are reimagining how work makes people feel.
What we offer
a culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact
balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits
growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work
talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry
a commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme
a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all.
Our commitment to equity
Unit4 is committed to ensuring equal opportunity for everyone. We make our hiring decisions solely based on skills, qualifications, and our current business needs. We know that diversity brings fresh perspectives, ideas, and solutions to our company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or parents-to-be to apply. If you would like to know more about our commitment to diversity, visit our blogs:
This role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries though – we'll handle it according to local privacy laws and keep your info safe. Questions? Feel free to reach out!
The Next-Generation in Smart Enterprise Resource Planning.
Industry
Software Development
Company size
1,001-5,000 employees
Headquarters
International, global
LinkedIn followers
250,182
Unit4's next-generation enterprise resource planning (ERP) solutions power many of the world's mid-market organizations, bringing together the capabilities of Financials, Procurement, Project Management, HR, and FP&A to share real-time information, and deliver greater insights to help organizations become more effective. We are in business for people and believe that people-centric organizations do great things when their people can do great work. With +2,400 colleagues globally, we serve more than 5,100 customers across a number of industries including professional services, nonprofit and public sector.
Follow us for insights about our people, business, career opportunities and much more. You can also visit www.unit4.com and follow us on Facebook (Unit4 Business Software), Instagram @Unit4global, and YouTube @Unit4.
Offices: International, global, OO · Solbjerg Hedevej, 39, 8355, Solbjerg, Solbjerg, 8355, DK · Jalan Jenderal Sudirman, Jakarta, Special capital Region of Jakarta 12930, ID · Johan de Wittstraat 156, Dordrecht, 3311 KJ, NL · Gjerdrums vei 4, Oslo, 0484, NO
Enterprise Resource PlanningERPHuman Capital ManagementHCMFinancial Planning & Analysis FP&ASource to ContractProcurementPublic SectorNonprofit
How many Finance & Accounting jobs are open in Wrocław, Poland right now?
There are currently 252 open finance & accounting positions in Wrocław, Poland listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Wrocław, Poland?
Companies currently hiring include BNY, Erste Bank Polska, Hewlett Packard Enterprise, UPS, Unit4, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Wrocław, Poland?
Yes — 177 of the 252 open finance & accounting positions offer remote or hybrid work (31 remote, 146 hybrid).
How do I apply for Finance & Accounting jobs in Wrocław, Poland?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.