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Set the strategic direction and oversee the performance of SIRA to ensure effective, risk-based regulation of NSW's key insurance schemes. Lead an $800M+ organisation to drive reform, improve customer outcomes, and ensure scheme sustainability.
Requires a highly experienced senior executive with a proven track record of leading in complex regulatory, policy, or service delivery environments. Must demonstrate the ability to partner with boards and government to deliver system-wide outcomes.
Lead a high-impact regulatory agency shaping outcomes for millions of people across NSW. Reporting to the Minister, with accountabilities to the Secretary, Department of Customer Service and the SIRA Board, you will set the strategic direction and oversee the performance of SIRA to ensure effective, risk-based regulation of NSW’s key insurance schemes. This is a significant organisational leadership role responsible for driving reform, improving customer outcomes, and ensuring scheme sustainability and affordability. You will work in close partnership with the Board, providing balanced, strategic advice to support strong governance and decision-making. You are a highly experienced senior executive with strong regulatory leadership capability and the ability to operate at the highest levels of government. You will bring: For more information, please refer to the linked Role Description. If you are an experienced regulatory leader with a proven track record of partnering with boards and government to deliver meaningful reform, we encourage you to apply. Submit your CV and cover letter outlining your experience and suitability. Remuneration: Public Service Senior Executive (Band 3) – total remuneration package commensurate with experience. Contact: [email protected] Applications close: Friday, 3 July 2026 at 9:59am SIRA is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all backgrounds. Shape the future of NSW's major insurance schemes
About the Role
About You
Why Join Us
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Careers at Department of Customer Service
A career at the Department of
Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform
that benefits people across NSW. We are focused on delivering excellent customer service, digital
transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive
workplace
The strength of our workforce lies in its diversity and embracing
difference, while the key to our success is leveraging the contributions of employees with different
backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We
want you to bring your best self to this application process. If you have any support or access needs that
may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact [email protected].
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
We are a team of more than 12,000 people, working together to provide services that improve the lives of our 8+ million customers across NSW. We are focused on delivering customer service, modern and strong regulation, along with meaningful digital reform for communities. DCS is a portfolio of more than 30 agencies, entities and business units, which makes our work incredibly diverse. We are guided by our core values of integrity, trust, service and accountability. We offer flexible working, competitive pay and conditions, and support employee health and wellbeing. Come join us and help influence the future of our great state. Our community guidelines: https://www.nsw.gov.au/customer-service/access-to-information/dcs-social-media-community-guidelines
Offices: 2-24 Rawson Place, Haymarket, NSW 2000, AU
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