Virtual Member Experience Specialist, Member Service Centre (Hybrid) - Career Opportunities
Surrey, British Columbia, Canada · Hybrid
$23/hr–$29/hr
Mid level
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Remote Opportunity - Take Back Control of Your Time
Surrey, British Columbia, Canada · Remote Solely
Entry level
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Surrey, British Columbia, Canada · On-site
Entry level
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$23/hr–$29/hr
Full-time
Flexible Benefits Program, Defined Contribution Retirement Plan, Vacation, Personal Time, Wellness Time, Vacation Bonus Days
Posted 1d ago
~38 hrs/week
Responsibilities
Provide outstanding customer service via phone, email, and chat while promoting digital banking channels and financial products. Handle banking transactions, open accounts, and collaborate with account managers to deepen member relationships.
Requirements
Requires 1-3 years of experience in financial services and a background in customer-facing roles, preferably in a high-volume remote or call center environment. Candidates must demonstrate a strong interest in community involvement and a passion for learning.
Full job description
Prospera is committed to creating meaningful local impact while offering our members more ways to manage everyday banking, grow their wealth, and receive personalized support to achieve their financial goals.
With more than 80 years of service, Prospera is part of the Coast Capital Savings Federal Credit Union family of brands, providing a full range of financial products and services across the British Columbia.
As a Virtual Member Experience Specialist, you will provide outstanding customer service and taking the initiative to develop positive relationships while meeting the product and service needs of our members.
What you do
Greet customers and assist customers over the phone, email and chat, establish rapport, address service inquiries and customer concerns, and seek opportunities to deepen customer relationships.
Proactively seek occasions to demonstrate our value proposition, uncover needs, and recommend appropriate services and solutions.
Act as the ambassador for digital and self-service channels. Educate customers on the ease and convenience of digital and self-serve channels for daily banking transactions.
Refer customers to account managers and external business partners as needed, collaborating to ensure a seamless and rewarding customer experience.
Handle transactions, open personal and business profiles, demand accounts, term deposits, ATM cards, and other banking products and services.
Participate in sales meetings and maintain an accurate history of sales and service activity on the customer relationship management system.
Support and participate in community initiatives.
What you bring
Experience in a customer facing role within a fast-paced work environment.
At least 1-3 years' experience in a financial service role.
Experience providing customer service in a high-volume remote/call center environment will be highly regarded.
You have a 'can do' front line/customer service mindset, a strong interest in a career in financial services, a capacity and passion for learning, strong team orientation, excellent communication and relationship-building skills, and a keenness to grow and help others.
You are a self-described ambassador for the ultimate customer experience, and you love to connect with customers and build lasting business relationships.
A demonstrable interest in community involvement is a must-have!
Compensation
Prospera offers a total compensation package of base salary plus incentives that are market competitive and reviewed annually.
The pay rate for this role is $23.58 to $29.48 per hour. The final offer will be based on the successful candidate’s knowledge, experience, and internal equity.
Benefits & Wellbeing
Flexible Benefits Program pick and choose what works best for you.
Defined Contribution Retirement Plan – let’s start saving and keep your future in mind.
Vacation, Personal and Wellness time and two Vacation Bonus Days
Professional development – come to grow your career and develop your skills.
A supportive, collaborative work environment we’re proud to be a Great Place to Work certified organization.
Our Commitment - Diversity, Equity & Inclusive
At Prospera, we build vibrant and healthy communities by leveraging our unique backgrounds, talents, and perspectives to create a workplace where everyone can thrive. Diversity, equity, and inclusion are at the heart of everything we do, and we are committed to a continuous journey that ensures every employee feels valued and empowered.
We follow a fair and equitable hiring process, considering candidates based on their skills, experience, and potential. When you join Prospera, you’re not just taking a job you’re becoming part of a team that celebrates individuality and works collectively to make a positive impact.
Accommodations
We believe you belong here. If you require accommodation at any stage of the hiring process, please contact [email protected]. All requests are handled with respect and confidentiality.
Disclaimer: Employment is subject to background checks, including enhanced criminal, credit, and reference checks.
At Prospera, we’re more than a financial institution; we’re a community. Our people are empowered to bring their whole selves to work and make a meaningful difference every day.
Prospera, Coast Capital and Sunshine Coast Financial are part of the Coast Capital Savings Federal Credit Union family of brands.
Related keywords
BankingCredit UnionMember ExperienceFinancial ProductsCRMDigital ChannelsSelf-Service BankingCustomer Relationship ManagementFinancial ServicesCall Center
Prospera is part of the Coast Capital Savings Federal Credit Union family of brands.
Industry
Financial Services
Company size
501-1,000 employees
Headquarters
Surrey, BC
LinkedIn followers
9,609
Prospera is committed to creating meaningful local impact, while offering our members more ways to manage everyday banking, opportunities to grow wealth and personalized support to achieve financial goals. With more than 80 years of service, Prospera is part of the Coast Capital Savings Federal Credit Union family of brands and provides a full range of financial products and services throughout the Lower Mainland, Fraser Valley and Okanagan. Prospera has consistently been designated a Great Place to Work, including as one of the “Best Workplaces in BC” and “Best Workplaces in Canada.” We’re focused on building financial prosperity for our members, enabling thriving local enterprises and strengthening our local communities.
Offices: #2000 - 13450 102 Ave, Surrey, BC V3T 5Y1, CA · #500 - 32071 South Fraser Way, Abbotsford, BC V2T 1W3, CA · PO Box 431 1810 No. 9 Hwy, Agassiz, British Columbia V0M 1A0, CA · 7565 Vedder Rd, Chilliwack, British Columbia V2R 4E8, CA · #15 - 3151 Lakeshore Rd, Kelowna, British Columbia V1W 3S9, CA
Personal and Business Financial Services - bankingRoadmap to Financial FreedomBusiness BankingFinancial PlanningWealth PlanningDiversity and Inclusionand Retail BankingWealth ManagementBankingConsumer Lending
How many Finance & Accounting jobs are open in Surrey, Canada right now?
There are currently 65 open finance & accounting positions in Surrey, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Surrey, Canada?
Companies currently hiring include TD, CIBC, Westland Insurance Group Ltd., Globe Life American Income Division: AO Organization, Prospera, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Surrey, Canada?
Yes — 19 of the 65 open finance & accounting positions offer remote or hybrid work (7 remote, 12 hybrid).
How do I apply for Finance & Accounting jobs in Surrey, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.