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The Community Assistant manages daily property operations, administrative tasks, and customer service to ensure a quality living environment. Key duties include maximizing cash flow, coordinating leasing activities, and ensuring compliance with tax credit regulations.
Requires a high school diploma or equivalent, with a preference for a college degree and Tax Credit Specialist (TCS) accreditation. Candidates should have one year of property management experience or a related degree, along with proficiency in Yardi and Microsoft Office.
Come join NRP’s A+ team! We’ve been recognized as a “Top Workplace” because we promote a culture where our team can build long-term careers and connections. As we grow as a company, our goal is that you will grow in your career.
NRP has been recognized with several industry awards including Top Workplaces; Best and Brightest Companies to Work For; and National Apartment Association’s Best Places to Work.
We value our employees by offering a competitive benefit package including:
Commission and bonus opportunities
Paid vacation and sick leave
11 Paid holidays
Paid maternity & parental bonding leave
Short & long term disability
Medical/Dental/Vision/Life Insurance
401(k) Match
Training, certification, & growth opportunities
Employee referral & recognition programs
Since its founding in 1994, NRP has been dedicated to building quality homes for our residents, regardless of income. The NRP Group is a full-service multifamily developer, general contractor, and property manager with assets and operations reaching an expanding range of markets nationwide. For additional information, please visit www.NRPGroup.com.
Under the direction of the Community Manager, the Community Assistant is responsible for ensuring excellent customer service in the daily management of the community, coordinating of all aspects of property operations, and working in the capacity of the Community Manager in his or her absence. The Community Assistant role has a strong emphasis on managing administrative aspects of the community while working to establish a quality living environment for residents.
Essential Functions Statement(s):
Financial/Administrative
- Maximize cash flow at the property by maximizing revenue, minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent
- Ensure all Yardi data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P invoices, statements of disposition, monthly closing procedures, and late fees
- Assist Community Manager in meeting targeted revenue goals by exceeding occupancy budgets, creating market incentives, improving resident retention, and monitoring property’s financial performance
- Complete re-certifications as required by The NRP Group policies and procedures at tax credit communities.
- Maintain and organize all resident files
- Responsible for maintaining accurate payroll reporting including e-time editing and bonus preparation
Marketing
- Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, show apartments, ensuring all move-in paperwork is accurately prepared
- Manage renewals and active leases, tracking expirations, preparing expiration letters and drafting renewal leases
- Maintain on-going, in-depth knowledge of associated market to give a competitive edge, perform monthly market studies and physically shop competition bi-monthly
- Assist in monitoring compliance with Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines in occupancy standards
- Review and analyze weekly traffic reports and numbers, assist with weekly marketing meetings
- Monitor direction of rental activity and all onsite sales, marketing outreach, and advertising plans
Customer Service
- Assists in planning and preparation of resident events
- Complete a daily inspection of the property and market-ready units
- Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are met
- Provide excellent customer service and display courteous and professional attitude toward all customers
- Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekends
- Advise Community Manger of conditions of the community affecting the resident’s safety, dissatisfaction, and to preserve the asset
- Available for emergencies, on-call duties, resident functions, community affiliated functions and weekends
Team Development
- Assist Community Manager in recruiting and selecting team members, understanding and adhering to the hiring policies, procedures, and core values
- Assist Community Manager in evaluating and supervising team members
- May occasionally be required to assist at other properties
- Run errands to support the property as necessary
- Perform other duties as required
SKILLS & ABILITIES
Education: High school diploma or equivalent, college preferred, Tax Credit Specialist (TCS) accreditation or any other LIHTC designations preferred
Experience: One-year property management experience or 4-year degree in a related field; working knowledge of applicable Landlord Tenant Laws, Fair Housing Regulations, IRS Section 42 - LIHTC Program and other laws as they relate to property specific guidelines and occupancy standards
Technical Skills: Proficient computer skills including the Microsoft Office Suite, Yardi Experience preferred
Other Requirements: Valid Driver’s License and reliable transportation
The NRP Group is committed to a policy of assuring that all employees and applicants for employment are recruited, hired, assigned, placed, transferred, demoted, laid off, terminated, paid, trained, and generally treated during employment on the basis of qualifications and merit; without discrimination due to color, race, religion, sex (including pregnancy or marital status), sexual orientation, gender identity and expression, age, national origin, ancestry, veteran status, military status, disability, genetic information, citizenship, or any other classification or activity protected by federal, state, and local law and ordinances.
The NRP Group is a vertically integrated developer, owner, builder, and manager of best-in-class multifamily housing
The NRP Group is a vertically integrated developer, owner, builder, and manager of best-in-class multifamily housing with a mission to create exceptional rental housing communities for individuals and families, regardless of income. Since its founding in 1994, NRP has developed more than 68,000 apartment homes and currently manages over 33,000 residential units. Through its disciplined approach to vetting opportunities, NRP has established a track record of delivering impressive returns for investors. The company’s formidable size and depth of talent provide the experience and infrastructure necessary to execute developments of varying degrees of complexity and scope in both urban-infill and suburban locations, including market-rate, affordable, mixed-income, and senior housing. The NRP Group has been consistently named a largest developer and builder in the U.S. on the NMHC “Top 50” lists, the Top 5 on the Multi-Housing News’ “Top Multifamily Developers” list, named a Top Affordable Housing Developer by Affordable Housing Finance, and is a five-time recipient of NAHB’s Best Multifamily Development Firm of the Year award. The NRP Group has become the top multifamily developer in the U.S. that creates both affordable and market-rate housing at a national scale. Based on over 30 years of experience and expertise, NRP provides construction and property management services to outside owners and developers. For additional information, visit www.nrpgroup.com.
Offices: 1228 Euclid Ave, 4th Floor, Cleveland, Ohio 44115, US · 200 Concord Plaza Dr, Suite 900, San Antonio, Texas 78216, US · 322 Woodbridge Ave, Buffalo, New York 14214, US · 411 Lafayette St, 6th Floor, New York, NY 10003, US · 322 Woodbridge Avenue, Buffalo, NY 14214, US
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