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Full-time
bachelor degree, professional certificate
Wellness Programs, Career Growth Opportunities
Posted 33d ago
~40 hrs/week
Responsibilities
The Banker Preparedness Manager designs and delivers training to shift retail bankers from a transaction-focused model to a sales and relationship-driven approach. This includes developing programs for tele-consulting, small business engagement, and evaluating training effectiveness through performance data.
Requirements
Candidates should have a bachelor's degree and over 5 years of experience in retail banking, sales training, or leadership development. Proficiency in instructional design and experience coaching frontline employees are strongly preferred.
Full job description
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Position Summary
The Banker Preparedness Manager is responsible for equipping retail bankers with the skills, tools, and confidence to deliver high-quality customer interactions. This role plays a critical part in the bank’s shift from a transaction focused model to a sales and relationship driven approach.
Essential Duties and Responsibilities
Design and deliver training focused on customer conversations, sales effectiveness, and relationship building.
Develop programs to improve banker capability in tele-consulting (teleconnect) and proactive outreach.
Build training and coaching resources for small business engagement and growth.
Partner with Retail leaders to identify skill gaps and tailor development programs.
Support consistent execution of sales and service behaviors across branches.
Evaluate training effectiveness using performance data and feedback.
Reinforce best practices in lead management and customer engagement.
Collaborate with Workforce Planning and Retail leadership to align training with real-world execution.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Skills
Strong understanding of retail banking sales and service models.
Demonstrated ability to design and deliver training that drives behavior change.
Experience coaching or developing frontline employees.
Passion for improving customer experience through employee capability.
Ability to translate strategy into practical skills and behaviors.
Technical/Computer Skills
Instructional design and curriculum development
Training delivery (in-person, virtual, blended learning)
Familiarity with CRM and lead management tools used in retail banking
Data analysis to measure training effectiveness
Education and/or Experience
Bachelor’s degree in business, HR, Education, or related field (or equivalent experience)
5+ years of experience in retail banking, sales training, or leadership development
Experience in a branch environment or supporting frontline bankers strongly preferred
Experience designing sales or service training programs
Certificates, Licenses, Registrations
Training certifications (ATD, CPTD, or similar)- preferred
Sales training or coaching certifications- a plus
Banking licenses (if previously in role)- helpful but not required
Other Qualifications (including physical requirements)
Strong facilitation and presentation skills
Coaching and feedback delivery
Communication and storytelling
Influencing frontline behavior and leadership alignment
Other
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and responsibilities may change at any time with or without notice.
Skills Training:
Critical Thinking, Reading Comprehension, Systems Analysis,
Communication, Decision Making, Problem Solving, Project Management
Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.
Earning trust. Creating value. Building relationships.
Industry
Banking
Company size
1,001-5,000 employees
Headquarters
Pine Bluff, Arkansas
LinkedIn followers
23,406
Total funding
$625M
We were founded as a community bank. More than 100 years later, we still act like one.
For over a century, we’ve worked hard to help make our customers’ dreams come true – dreams like buying a home, starting a business or simply having the ability to manage your money safely and securely, anywhere you happen to be.
Simmons Bank has 200 locations and employs 2,800 associates across our six-state footprint.
Offices: 501 Main Street, Pine Bluff, Arkansas 71601, US · 601 E 3rd St, Little Rock, Arkansas 72201, US
How many Finance & Accounting jobs are open in Little Rock, AR right now?
There are currently 354 open finance & accounting positions in Little Rock, AR listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Little Rock, AR?
Companies currently hiring include University of Arkansas System, UAMS MEDICAL CENTER, Arkansas Department of Corrections, Simmons Bank, Regions Bank, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Little Rock, AR?
Yes — 89 of the 354 open finance & accounting positions offer remote or hybrid work (52 remote, 37 hybrid).
How do I apply for Finance & Accounting jobs in Little Rock, AR?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.