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The Financial Aid Specialist manages non-student-facing processing, including ISIR reviews, award approvals, and state-based fund management. They ensure timely and accurate completion of complex, regulated financial aid tasks and coordinate with internal departments for resolution.
Requires 5 years of experience in financial aid and campus support or customer service. A bachelor's degree is preferred, though equivalent experience may be considered.
The Financial Aid Specialist will be involved in multiple aspects of financial aid administration. This position's main responsibility is to complete non-student-facing processing for assigned responsibilities and to ensure all processing is completed timely and accurately.
Areas of responsibility include complex and heavily regulated processing which requires specialized knowledge of financial aid regulations. Further, duties will vary based on team assignment but include from conducting file reviews, ISIR reviews, approving financial aid awards, managing state-based funds such as Cal Grant, completing tuition obligation and R2T4 calculations, processing stipends, monitoring, and resolving title IV credit balances, processing refunds, NSLDS reporting, import/export file processing, resolving disbursement and origination errors, evaluating, and approving institutional aid, SEOG and private loan batches, completing various reports as direct.
While this position is not student-facing, customer service is a critical aspect of this role as it supports all WCU and/or ACC campuses and works closely with various internal departments for resolution of issues and completion of multi-step processes.
Essential Functions & Responsibilities
•All Financial Aid Specialist are responsible for:
Finalize Aid:
Refund Team
Disbursement & Exceptions:
Minimum and Preferred Qualifications
Experience & Skills
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At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.
West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.
Offices: 12215 VICTORY BLVD, North Hollywood, California 91606, us
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