GBS - Order to Cash Credit & Collection Specialist - Portuguese
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We are seeking an AR Credit & Collections Specialist to support collection activities and credit review processes associated with our Order-to-Cash. This role works closely with customers, Account Executives, Customer Su…
We are seeking an AR Credit & Collections Specialist to support collection activities and credit review processes associated with our Order-to-Cash. This role works closely with customers, Account Executives, Customer Su…
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Full-time
Parental Benefits, Employee Assistance Program, Mental Health Support, Life Insurance, Global Share Plans, Short-term Incentives
Posted 49d ago
Apply by Jul 9
~40 hrs/week
Responsibilities
Manage customer accounts to ensure timely collection of receivables and minimize overdue balances. Collaborate with internal teams to resolve payment discrepancies and drive process automation within the Order-to-Cash cycle.
Requirements
Requires 1-4 years of experience in credit control or accounts receivable within a global shared services environment. Must be proficient in SAP and possess advanced or business conversational Portuguese language skills.
Full job description
GBS Order to Cash Credit & Collection Specialist - Portuguese
About us
We’re Reckitt, home to the world’s best loved and trusted hygiene and health brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.
Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.
About our Global Business Services
Behind our iconic power brands that touch millions of lives daily – from Dettol and Lysol to Durex and Nurofen – lies a dynamic and vital engine: Reckitt's Global Business Services (GBS).
Fuelled by a culture of positive energy and co-creativity - while learning together - OneReckitt GBS is at the forefront of our business, driving efficiency, standardisation, and innovation across our global operations. We're a fast-paced, purposeful team, constantly seeking to optimise our processes, leverage cutting-edge technology, and deliver exceptional value to every corner of Reckitt. We’re not a traditional back-office function; we’re a strategic powerhouse where diverse individuals with bright minds come together to solve complex challenges, shape future capabilities, and build a better global business that directly helps achieve Reckitt’s mission
About the role
As the OTC Credit & Collection Management Analyst, you will be part of the Global Business Services (GBS) Order-to-Cash (OTC) team and play a critical role in optimizing cash flow and ensuring accurate, timely collections across markets. You will manage customer accounts to minimize overdue balances, resolve disputes, and maintain compliance with Reckitt’s credit and collection policies. This includes leveraging digital tools and analytics to prioritize collection activities, monitor aging reports, and drive proactive engagement with stakeholders to reduce deduction backlogs and improve working capital.
You will also collaborate closely with Cash Application, Dispute Resolution and Trade Spend teams to ensure seamless end-to-end OTC processes. By embedding GBS operating principles and continuous improvement practices, you will help standardize workflows, enhance automation, and deliver service excellence. This role is pivotal in strengthening financial controls, improving efficiency, and supporting Reckitt’s ambition for a high-performing, digitally enabled GBS organization.
Summary of Responsibilities:
Manage customer accounts to ensure timely collection of outstanding receivables and minimize overdue balances
Monitor aging reports and prioritize collection activities using digital tools and analytics
Investigate and resolve payment discrepancies, disputes, and deductions in collaboration with internal teams
Partner with Cash Application, Dispute Resolution and Trade Spend teams to maintain seamless OTC processes and faster issue resolution
Ensure compliance with Reckitt’s credit and collection policies and internal controls
Drive proactive engagement with customers and stakeholders to improve cash flow and working capital performance
Support standardization and automation initiatives to enhance efficiency and accuracy in collection processes
Track and report collection metrics, trends, and performance against targets
Contribute to continuous improvement projects and embed GBS operating principles across OTC activities
Champion a service mindset and maintain strong relationships with commercial teams and external partners
Your experience & Skiils:
Portuguse advanced or business convesational
1-4 years of experience in credit control, collections, or accounts receivable within a global or shared services environment
Strong understanding of Order-to-Cash processes, including dispute resolution and deduction management
Proficiency in ERP systems (e.g., SAP) and familiarity with collection tools and reporting dashboards
Excellent analytical skills with the ability to interpret aging reports and drive data-driven decisions
Strong communication and stakeholder management skills to engage customers and internal teams effectively
Continuous improvement mindset with experience in process standardization and automation initiatives
Skills:
Credit & Collections Management
Order-to-Cash Process Expertise
ERP Systems (e.g., SAP)
Collection Tools (e.g. High Radius)
Data Analysis & Reporting
Dispute Resolution
Compliance & Internal Controls
Process Standardization
Automation & Digital Tools
Stakeholder Engagement
Continuous Improvement
What we offer:
With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.
We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt’s potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt’s pay for performance philosophy.
Equality:
We recognise that in real life, great people don’t always ‘tick all the boxes’. That’s why we hire for potential as well as experience. Even if you don’t meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.
All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.
We exist to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world
Industry
Manufacturing
Company size
10,001+ employees
Headquarters
Slough, Berkshire
LinkedIn followers
1,681,756
Total funding
$1.9B
Every day, in everything we do, our purpose is to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. And we have a fight on our hands. A fight to make access to the highest quality hygiene, wellness and nourishment a right and not a privilege.
Each of our products is designed to do exactly this. Our well-loved brands have been making a difference to people’s daily lives around the world for more than 200 years. Brands including: Durex, Dettol, Enfamil, Nurofen, Strepsils, Gaviscon, Mucinex, Nutramigen, Lysol, Harpic, Cillit Bang, Finish and Vanish.
By 2030, our ambition is to reach half of the world, every year. We’re a growing global community of over 43,000 people on a journey of transformation and sustainable growth. Together, our success will continue to positively impact communities everywhere, for a healthier planet and a fairer society.
Want to learn more about us? Visit reckitt.com
Offices: 103-105 Bath Road, Slough, Berkshire SL1 3UH, GB · Vandtarnsvej 83A, Soborg, Capital Region 2860, DK · Darwinstrasse 2, Heidelberg, BW 69115, DE · Rodovia Raposo Tavares, 8015, Sao Paulo, SP 05577-000, BR · Itsehallintokuja 6, Espoo, Southern Finland 02600, FI
Consumer HealthHealthFMCGBrandingMarketingand CPGConsumer GoodsChemicalHealth CarePersonal Care and Hygiene
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