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Virgin Bet South Africa
Senior Accounts Payable Clerk
Cape Town, Western Cape, South Africa · Hybrid
Mid level
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Full-time
bachelor degree
Office Breakfasts, Quarterly Lunches, Virtual Social Events, Medical Aid Scheme, Personal Pension Plan, Parental Leave
Posted 48d ago
~40 hrs/week
Responsibilities
The Support Analyst serves as the primary point of contact for financial and property management clients to resolve complex software issues. Responsibilities include managing inbound requests across multiple channels and maintaining procedural documentation.
Requirements
Candidates should possess a bachelor's degree or equivalent experience with a strong aptitude for technology and problem-solving. Knowledge of SQL, CRM tools, and basic accounting terminology is highly advantageous.
Full job description
Position Overview
As a Support Analyst with the MRI Software Client Support team, you will have the opportunity to analyze complex software issues, engage with our worldwide client base, and provide an incredible customer experience every day.
In this position, you will be the primary point of contact for a broad variety of customers from financial and property management institutions, assisting with a wide range of questions and issues. MRI Software will rely on YOU to use your troubleshooting skills, technical savvy, and creativity to meet their needs and deliver a consistent, professional experience.
Please note, this position is required to work in accordance with U.S. hours (EST) 9:30am-6:00pm (EST) as well as observing U.S. Public Holidays.
We understand the need to provide a flexible working environment partnered with team collaboration and socialization. Therefore, we operate a hybrid working model with 3 days in-office and 2 days remotely. This role is based at our Cape Town Office.
Responsibilities
Responds to inbound requests from all channels (phone, portal, e-case) within prescribed service levels
Identifies, assesses and resolves all new and existing concerns
Monitors, documents and manages the resolution process in a timely manner while effectively communicating status with the client to maintain a high degree of client satisfaction
Assist in the creation and maintenance of user and procedural documentation
Requirements
SQL Knowledge would be beneficial.
Salesforce or equivalent CRM experience a bonus.
Strong Problem-solving mind-set
Ability to manage multiple tasks at the same time (Time management skills)
Bachelor’s degree or equivalent work experience
Customer focus and a passion for support
Creative and curious troubleshooter
Aptitude for technology
Professional communication skills
Basic Accounting Terminology (Advantageous)
We’re obsessed with making this the best job you’ve ever had!
We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:
We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group
Have confidence in your health with our offered Medical Aid Scheme.
Invest in our competitive Personal Pension plan and help set you up for your future.
Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).
Enjoy a fantastic work-life balance with 25 days of annual leave plus public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!
Further your professional development with our Tuition Reimbursement Schemes
Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!
About Us
From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!
Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.
We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.
At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.
Amazing growth requires amazing employees. Are you up to the challenge?
We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!
MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.
We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!
About Us
From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!
Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.
We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.
At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.
Amazing growth requires amazing employees. Are you up to the challenge?
We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!
MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.
We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!
Related keywords
SQLSalesforceCRMPropTechReal Estate SoftwareTechnical SupportClient ExperienceTroubleshootingAccounting TerminologySaaSCustomer Service
Providing intelligent real estate solutions and industry data that transform the way communities live, work, and play.
Industry
Software Development
Company size
1,001-5,000 employees
Founded
1971
Headquarters
Solon, OH
LinkedIn followers
112,265
Total funding
$16M
Providing intelligent real estate solutions and industry data that transform the way communities live, work, and play.
Offices: 28925 Fountain Parkway, Solon, OH 44139, US · 3560 Lenox Road, NE, Suite 2800, Atlanta, GA 30326, US · 9 King St, London, London EC2V 8EA, UK, GB · 5005 Lyndon B Johnson Fwy, Dallas, Texas 75244, US · 132 Venture Ct, Lexington, Kentucky 40511, US
Property Management SoftwareMultifamily Real EstateCommercial Real EstateInvestment ManagementReal Estate Softwareand ProptechBuilding MaterialInformation TechnologyCommercial Real EstateConsulting
How many Finance & Accounting jobs are open in Cape Town, South Africa right now?
There are currently 475 open finance & accounting positions in Cape Town, South Africa listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Cape Town, South Africa?
Companies currently hiring include Old Mutual South Africa, DigiOutsource, FirstRand Bank India, EXL, Apex Group Ltd, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Cape Town, South Africa?
Yes — 184 of the 475 open finance & accounting positions offer remote or hybrid work (39 remote, 145 hybrid).
How do I apply for Finance & Accounting jobs in Cape Town, South Africa?
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