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Full-time
bachelor degree
Competitive Salary, Benefits Package, Career Growth And Development
Posted 23d ago
~40 hrs/week
Responsibilities
Provide exceptional customer service by assisting clients with banking transactions and resolving inquiries. Promote and cross-sell banking products to meet sales targets while maintaining accurate customer records.
Requirements
Candidates must hold a bachelor's degree and be fluent in both English and Arabic. Strong communication, sales skills, and proficiency in Microsoft Office and banking software are required.
Full job description
Job Title: Banking Customer Service Representative
RayaCX is seeking a dynamic and customer-oriented individual to join our team as a Banking Customer Service Representative in Cairo, Egypt. This is a full-time position with the opportunity for growth and development within our company.
As a Banking Customer Service Representative, you will be responsible for providing exceptional service to our clients in the banking industry. Your main duties will include assisting customers with their banking needs, answering inquiries, and resolving any issues or concerns they may have. You will also be responsible for promoting and cross-selling banking products and services to meet sales targets.
Key Responsibilities:
Provide excellent customer service by responding to inquiries and resolving issues in a timely and professional manner
Assist customers with their banking transactions, including deposits, withdrawals, and transfers
Educate customers on banking products and services and cross-sell to meet sales targets
Process loan applications and open new accounts for customers
Maintain accurate and up-to-date customer records
Collaborate with other departments to resolve complex customer issues
Keep up-to-date with changes and developments in the banking industry
Meet and exceed performance targets set by the company
Adhere to all banking regulations and policies to ensure compliance
Qualifications:
Bachelor's degree
Excellent communication and interpersonal skills
Strong problem-solving and decision-making abilities
Ability to work in a fast-paced and dynamic environment
Proficient in Microsoft Office and banking software
Fluent in English and Arabic
Strong sales skills and the ability to meet targets
We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are passionate about providing exceptional customer service and have a strong interest in the banking industry, we encourage you to apply for this exciting opportunity at RayaCX.
RAYA Customer Experience provides next-generation BPO and customer experience management on behalf of clients across various industries. RAYA CX has been the preferred partner of customer service, technical support, and global services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa, since 2001.
Delivering from the most competitive and highly skilled labor markets, RAYA CX provides an array of integrated business process outsourcing solutions supported by advanced technology, robust strategies, continuous improvement, and innovation.
Offices: 7A Abdullah Al Arian St. Al Motamayez District, First 6th of October, Giza , EG · Raya Corporation Building, 26th of July Road, Touristic Zone, Giza , EG · Shoaibi Building, Prince Thamer Street, Al-Khobar Al Shamalia, Khobar KSA 34428, SA · 1st Floor, Millenium Tower, King Mohammed VI Avenue, Al-Seef Manama, Manama, Manama, BH · 45th Floor, Mazaya Business Avenue (BB2), Jumeirah Lake Towers Dubai, Dubai, Dubai, AE
Customer ExperienceDigital CXCustomer ServiceOmnichannelContact CenterCX ConsultancyCall Center LeasingHROCX ManagementSocial Media Moderation
How many Finance & Accounting jobs are open in Cairo, Egypt right now?
There are currently 499 open finance & accounting positions in Cairo, Egypt listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Cairo, Egypt?
Companies currently hiring include HSBC, Al Ahly Momkn, Network International, Yassir, PwC, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Cairo, Egypt?
Yes — 119 of the 499 open finance & accounting positions offer remote or hybrid work (18 remote, 101 hybrid).
How do I apply for Finance & Accounting jobs in Cairo, Egypt?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.