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Full-time
high school
Posted 33d ago
~40 hrs/week
Responsibilities
Provide real-time teller assistance to members via Interactive Teller Machines (ITM) to process financial transactions. Maintain professional service standards while promoting credit union products and ensuring compliance with security and audit requirements.
Requirements
Requires a high school diploma or GED and one to three years of related experience. Candidates must be comfortable on camera and possess strong communication skills and knowledge of regulatory compliance such as Reg CC and CTR.
Full job description
Role: Provides real time teller assistance to members from a centralized location through video transmission via the Interactive Teller Machine (ITM). Performs a variety of financial transactions. Provides professional, prompt, and courteous service and respects the confidentiality of members.
Essential Functions & Responsibilities:
Through video transmission via the Interactive Teller Machine (ITM), processes a variety of financial transactions including, but not limited to, deposits, payments, transfers, and withdrawals. Ensures that proper endorsements and identification are obtained and follows Credit Union policies and procedures.
Works with multiple software programs concurrently to complete transactions, and communicates with more than one member simultaneously.
Provides a high level of professional and courteous service while observing due diligence for validity of transactions.
Performs end of day balancing according to procedures. Adheres to security, audit, and compliance requirements.
Supports Credit Union growth by recognizing opportunities to promote Credit Union products to meet members' needs.
Performs other job-related duties as assigned.
Performance Measurements:
Provide friendly, professional, personal service to all members and employees maintaining a Quality Loop score of 6.7 or higher.
Balance and accurately post transactions with minimal errors on a daily basis.
Proactively seek opportunities to identify appropriate products and services for the betterment of the member.
Maintain a dependable record of attendance and timeliness.
Maintain a professional work environment and businesslike appearance.
Knowledge and Skills:
Experience: One year to three years of similar or related experience.
Education: A high school education or GED.
Interpersonal Skills: Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information.
Other Skills: Must have excellent written and verbal communication skills and interpersonal skills in order to interact professionally and effectively with members via video transmission equipment. Must be comfortable, professional and friendly on camera. Able to prioritize tasks, deal effectively with competing and changing priorities and meet deadlines. Accurate, detail-oriented and organized. Good knowledge and understanding of Credit Union products, services, policies and procedures. Good knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities. This includes, but is not limited to Reg CC and CTR requirements. Good knowledge and understanding of all Credit Union computer systems and software programs required to perform job duties. Must be able to use multiple software applications simultaneously.
Work Environment: Cube environment with majority of time sitting at desk using video equipment to interact with members.
AmFirst is a full-service financial institution with over $2 billion in assets and 21 branch locations across the Birmingham-Metro and Mobile, Alabama areas. As one of the strongest credit unions in the United States, we are committed to providing the most cost effective and convenient financial services for our members.
Every member of AmFirst owns a share of the credit union and is required to maintain a $5 balance in a Share Savings Account. AmFirst accounts are federally insured up to $250,000 by the National Credit Union Administration (NCUA).
Offices: 1200 4th Avenue North, Birmingham, Alabama 35203, US · 2131 19th St N, Bessemer, Alabama 35020, US · 180 Highway 304, Calera, Alabama 35040, US · 300 4th St SW, Cullman, Alabama 35055, US · 1819 20th Street Ensley, Birmingham, Alabama 35218, US
Personal LoansChecking and Savings AccountsCredit Cardsand Auto and Home LoansFinanceBankingFinancial Services
How much do Finance & Accounting jobs in Birmingham, AL pay?
Based on 124 listings with disclosed salaries, most finance & accounting jobs in Birmingham, AL pay between $38k–$140k per year. Individual offers vary with seniority, company size, and specialization.
How many Finance & Accounting jobs are open in Birmingham, AL right now?
There are currently 376 open finance & accounting positions in Birmingham, AL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Birmingham, AL?
Companies currently hiring include Regions Bank, PNC, Guidehouse, Encompass Health, Protective Life, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Birmingham, AL?
Yes — 115 of the 376 open finance & accounting positions offer remote or hybrid work (42 remote, 73 hybrid).
How do I apply for Finance & Accounting jobs in Birmingham, AL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.