Position Title Branch Banking - Client Consultant II Location Akron, OH 44310-1803 Job Summary Branch Banking Client Consultant II provides best in class experience by resolving concerns and providing various product det…
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$17/hr–$26/hr
Full-time
high school
Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Comprehensive Leave Program
Posted 53d ago
~40 hrs/week
Responsibilities
The role focuses on providing a best-in-class client experience by resolving concerns and introducing clients to key bank partners for mortgage and business banking needs. It involves managing sales performance targets, executing compliant banking transactions, and maintaining client retention.
Requirements
Candidates must have a high school diploma or equivalent and 4-5 years of experience in customer service and sales. Preferred qualifications include experience in the financial services industry and proficiency with digital self-service technologies.
Full job description
Position Title
Branch Banking - Client Consultant II
Location
Akron, OH 44310-1803
Job Summary
Branch Banking Client Consultant II provides best in class experience by resolving concerns and providing various product details that focus on meeting the financial needs of our clients. Focuses on client management, client retention, and introductions to key bank partners (Mortgage, Business Banking) to ensure our clients have access to experts who can help them achieve their financial goals. This position will have greater lending and basic investment interactions and will participate in more complex banking conversations with clients.
Job Responsibilities:
Sales Performance: Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non-interest income) and primary client acquisition. Activelyseekand deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful salesinitiative.
Client Experience: Provide positive client experience byassistingwith account questions,problemsand/or complaints and through research and communication resolve ina timelyand effective manner. Delivers client engagement and Education.Meet behavioral activity goals as defined by Retail Leadership including, but not limited to, NextGen and marketing campaign lead calling, weekly appointments set, weekly appointments completed and needs met.
RiskManagement: Execute all sales, service, and banking transactions accurately and compliantly. Strives for no controllable losses.
ADDITIONALACCOUNTABILITIES
Performsmore moderately complexspecial projects, andadditionalduties and responsibilities asrequired.
Consistently adheresto regulatory and compliance policies and standards linked to the job as listedand complete required compliance trainings. Accountable tomaintaincompliance with applicable federal,stateand local laws and regulations.
JOB REQUIREMENTS
Required Qualifications:
Education levelrequired:High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent .
Minimum experiencerequired:4 – 5 yearscustomer service and sales experience.
Ability to train and mentor others, including products and platform procedures.
Preferred Qualifications:
Experience infinancialservices industry preferred.
Experience with using anddemonstratingdigital products and self-service technologies
Job Competencies:
Action-oriented - Enjoys working hard, is action oriented and full of energy for the things he/she sees as challenging. Not fearful of acting with minimum of planning. Seizes more opportunities than others by aggressively and enthusiastically pursuing action to achieve results. Possesses a sense of urgency.
Business Acumen - Knows products and understands our sales process. Is aware of how strategies and tactics work in the marketplace and what motivates a customer. Has courage and aspiration to do things differently in the marketplace.
Approachability - Is easy to approach and talk to. Spends the extra effort to put others at ease. Can be warm, pleasant, and gracious. Is sensitive to and patient with the interpersonal anxieties of others. Builds rapport well.
Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Is a good listener and early knower, gathering informal and incomplete information in time to do something about it.
Priority Management - Spends his/her time and the time of others on what's important. Can quickly sense what will help or hinder accomplishing a goal. Eliminates roadblocks and creates focus. Uses his/her time effectively and efficiently and values time. Gets more done in less time than others and can attend to a broader range of activities.
Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.
Physical demands (ADA): No unusual physical exertion is involved.
Flagstar is an Equal Opportunity Employer
We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank
Thank you for visiting Flagstar Bank, N.A. on LinkedIn, and we look forward to being part of your financial journey. Today, Flagstar Bank, N.A., is one of the largest regional banks in the country. The company is headquartered in Hicksville, New York. At March 31, 2026, the company had assets of $87.1 billion. We operate approximately 340 locations across nine states, with strong footholds in the greater New York/New Jersey metropolitan region and in the upper Midwest, along with a significant presence in fast-growing markets in Florida and the West Coast. We believe in cultivating a diverse, inclusive, and respectful workplace that engages employees, broadens perspectives, and encourages teamwork. We hire people who represent the talents, experiences, backgrounds, and diversity of the communities we serve. Together our goal is to deliver a new energy in banking to our customers, opening new doors for financial and personal success. Customers will have access to a broad spectrum of technology, products and services—all with a shared customer-first approach. Relationships are at the center of all that we do, enhanced by our commitment to delivering local market expertise, personalized solutions, and a long-standing focus on strengthening our communities. Follow us on LinkedIn to stay up to date on news and updates, new hires, community initiatives, access to our collective insights, and banking industry updates that you need to know.
Offices: Hicksville, NY , US · Troy, MI 48098, US
MortgageCommercial BankingPersonal Financial ServicesGovernment BankingSmall Business BankingRetail BankingInsuranceInvestingSavingsand Business Banking
How many Finance & Accounting jobs are open in Akron, OH right now?
There are currently 184 open finance & accounting positions in Akron, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Akron, OH?
Companies currently hiring include FirstEnergy, Symmetry Financial Group, H&R Block, Signet Jewelers, BMF - Bober Markey Fedorovich, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Akron, OH?
Yes — 62 of the 184 open finance & accounting positions offer remote or hybrid work (37 remote, 25 hybrid).
How do I apply for Finance & Accounting jobs in Akron, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.