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Patient Access Coordinator II / ED - Full Time - Rotational - West Penn
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Full-time
high school, professional certificate
Posted 35d ago
~40 hrs/week
Responsibilities
Manage the initial patient intake process including registration, scheduling, and insurance verification at the bedside. Handle financial responsibilities such as calculating estimates, collecting payments, and ensuring accurate billing documentation.
Requirements
Requires a High School diploma or GED and at least two years of related experience in a medical, financial, or demanding customer service environment. Proficiency with PC software and knowledge of medical terminology or insurance is preferred.
Full job description
Company :
Allegheny Health Network
Job Description :
GENERAL OVERVIEW:
Creates the first impression of Allegheny Health Network’s (AHN) services to patients, families, and other external customers upon arrival. Assume clinical and financial risk of the organization when collecting and documenting information on the patient's behalf. Completes one or more of the following processes (proper patient identification, scheduling, registration, financial clearance, authorization and referral validation, creates estimate, and payment collection when applicable). Connects patient to financial advocacy resources when appropriate, provides or obtains signatures on regulatory paperwork as required. Articulates information in a manner that patients, guarantors, and family members understand so they know what to expect and understand their financial responsibilities.
Displays a strong attention to detail, excellent communication skills, empathy, and compassion for patients and their families. Has the ability to multitask, work swiftly under pressure in a high acuity patient environment, and work collaboratively with healthcare professionals. Must stand for long periods of time and use a computer on wheels at bedside. Adheres to all EMTALA guidelines and AHN policies and procedures while performing routine duties. Follows standard and isolation precautions to provide adequate protections for healthcare workers, patients, and visitors.
ESSENTIAL RESPONSIBILITIES
Conducts scheduling, registration, and admitting functions independently at bedside, validates patient demographic data, identifies and verifies insurance information through payor contacts via telephone, online resources or electronic verification systems utilizing accurate plan code and COB order. Obtains limited clinical data based on service required. Collects and updates all necessary data to ensure timely, accurate bill submission to include workers compensation and motor vehicle claims. Provides or obtains signatures on regulatory paperwork as required. (40%)
Identifies all patient financial responsibilities, calculates estimates, collects liabilities and post payment transactions as appropriate in the ADT system and performs daily reconciliation. Identifies self-pay accounts and documents for follow up by self-pay vendor or financial advocacy department. (10%)
Delivers positive patient experience. Cooperates with patients, all healthcare personnel, and designated external agencies or vendors. Performs any written or verbal communication necessary to exchange information with designated contacts and promote positive working relationships. Maintains focus on attaining productivity standards and recommends innovative approaches for enhancing performance and productivity when appropriate. (10%)
Maintain cohesive working relationships with healthcare personnel to communicate pertinent information such as alias name changes, and information blocks to prevent release of information. Practices patient confidentiality. Accountable for accurate registration into electronic health record during system downtime with monitoring and reconciliation of every patient for accuracy. Central resource for registration and problem resolution during evenings, weekends and holidays. (10%)
Ability to remain calm and professional when faced with stressful situations. Respond to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all circumstances and conditions. (10%)
Communicates team barriers, process flow or productivity issues to department leader. Assists team members with operational support and training. Assists in resolving patient issues requiring additional oversight in a concise and informative manner as required. (10%)
Adheres to AHN organizational policies and procedures for relevant location and job scope. Completes and/or attends mandatory training and education sessions within approved organizational guidelines and timeframes. (10%)
Other duties as assigned or requested.
QUALIFICATIONS:
Required
High School/GED or one – three months related experience and/or training; or equivalent combination of education and experience.
Experience operating a PC and using software applications.
Two previous years of related experience, preferably within a medical setting, financial services setting, and/or a demanding customer service environment.
Preferred
Medical terminology and insurance knowledge
Certification with Healthcare Financial Management Association or Certified Revenue Cycle Representative.
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
For accommodation requests, please contact HR Services Online at [email protected]
Our mission is to create a remarkable health experience, freeing people to be their best.
Industry
Hospitals and Health Care
Company size
10,001+ employees
Headquarters
Pittsburgh, Pennsylvania
LinkedIn followers
75,560
Total funding
$3M
Allegheny Health Network is an integrated health care delivery system serving the greater Western Pennsylvania region. More than 2,600 physicians and 21,000 employees serve the system's 16 hospitals as well as its ambulatory medical and surgery centers, Health + Wellness Pavilions, and hundreds of physician practice locations.
AHN is a proud part of Highmark Health.
Offices: 4800 Friendship Ave, Pittsburgh, Pennsylvania 15224, US · 2570 Haymaker Rd, Monroeville, Pennsylvania 15146, US · 320 E North Ave, Pittsburgh, Pennsylvania 15212, US · 12351 Perry Hwy, Wexford, Pennsylvania 15090, US · 1301 Carlisle St, Natrona Heights, Pennsylvania 15065, US
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How much do Finance & Accounting jobs in Pennsylvania pay?
Based on 1549 listings with disclosed salaries, most finance & accounting jobs in Pennsylvania pay between $60k–$170k per year. Individual offers vary with seniority, company size, and specialization.
How many Finance & Accounting jobs are open in Pennsylvania right now?
There are currently 5,738 open finance & accounting positions in Pennsylvania listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Pennsylvania?
Companies currently hiring include PNC, Vanguard, BNY, First National Bank of Pennsylvania, Truist, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Pennsylvania?
Yes — 2092 of the 5738 open finance & accounting positions offer remote or hybrid work (636 remote, 1456 hybrid).
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