Life, Annuity & Group Benefits Operations Consultant - Senior Associate
Atlanta, Georgia, United States · On-site
$77k–$200k/yr
Mid level
Industry/Sector Insurance Specialism Operations Management Level Senior Associate Job Description & Summary The Opportunity As a Life, Annuity & Group Benefits Operations Consultant - Senior Associate, you will engage wi…
Skills: Business Process Modeling, Business Data Analytics, Customer Relationship Management, Service Delivery Models, Industry Trend Analysis
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Atlanta, Georgia, United States · Hybrid
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Life, Annuity & Group Benefits Operations Consultant - Senior Associate
Analyze complex customer service operations within the life, annuity, and group benefits sectors to enhance service delivery. Develop business process models and utilize data analytics to drive operational efficiency and improve customer satisfaction.
Requirements
Requires a Bachelor's degree and at least 4 years of professional experience. Preference is given to candidates with degrees in quantitative or business fields and strong analytical thinking skills.
Full job description
Industry/Sector
Insurance
Specialism
Operations
Management Level
Senior Associate
Job Description & Summary
The Opportunity
As a Life, Annuity & Group Benefits Operations Consultant - Senior Associate, you will engage with clients in the financial services sector, focusing on insurance operations. Within our Operations practice, you will leverage your skills to provide strategic insights and solutions that enhance client service delivery. This role involves working closely with clients to understand their needs and deliver tailored solutions that drive operational efficiency and effectiveness.
As a Senior Associate, you will build meaningful client connections and develop a deeper understanding of the business context. You will navigate complex situations, using your problem-solving skills to anticipate client needs and deliver quality outcomes. This position offers the chance to mentor junior team members, fostering their growth while enhancing your own personal brand and technical skills.
In this role, you will be part of a dynamic team that values collaboration and innovation. You will have the opportunity to work on diverse projects, contributing to the development of client-focused solutions that align with business objectives. This position is ideal for those who are passionate about building relationships and managing others in a challenging and rewarding environment.
Responsibilities
- Analyzing complex customer service operations within the life, annuity, and group benefits sectors - Developing and implementing business process modeling to enhance service delivery models - Utilizing business data analytics to provide insights into customer satisfaction and service excellence - Conducting customer analysis to identify trends and improve customer relationship management - Collaborating with teams to redesign processes for optimized service delivery - Applying industry trend analysis to inform strategic customer development initiatives - Engaging in market research to support customer insight and market understanding - Leveraging analytical thinking to address client support challenges and drive operational improvements - Facilitating active listening and accepting feedback to refine customer service strategies - Embracing change and fostering creativity to adapt to evolving client needs and industry dynamics
What You Must Have
- At least a Bachelor's degree - At least 4 years of experience
What Sets You Apart
- Preference for at least one of the following fields of study: Accounting, Actuarial Science, Analytics/Data Science, Biology/Biomedical Sciences, Business Administration/Management, Computer Science/Information Systems, Economics, Engineering, Finance, Financial Mathematics/Quantitative Finance, Health Administration/Public Health, Mathematics/Statistics, Operations/Supply Chain, Organizational Management/Behavior, Project/Technology Management, Psychology/Social Psychology, Risk Management/Insurance - Demonstrating analytical thinking and business data analytics skills - Utilizing customer relationship management and strategic customer development - Excelling in customer service management and service delivery models - Embracing change and learning agility in dynamic environments - Navigating industry trend analysis and market insight for insurance clients - Developing process redesign and qualitative analysis capabilities
Travel Requirements
Up to 60%
Job Posting End Date
The salary range for this position is: $77,000 - $202,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glanceAs PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.Learn more about how we work: https://pwc.to/how-we-workFor only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
At PwC, we help clients drive their companies to the leading edge. We’re a tech-forward, people-empowered network with more than 370,000 people in 149 countries. Across audit and assurance, tax and legal, deals and consulting we help build, accelerate and sustain momentum. Find out more at www.pwc.com.
PwC: Audit and assurance, consulting and tax services
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How much do Finance & Accounting jobs in Georgia pay?
Based on 1586 listings with disclosed salaries, most finance & accounting jobs in Georgia pay between $65k–$189k per year. Individual offers vary with seniority, company size, and specialization.
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Companies currently hiring include Truist, Regions Bank, Bank of America, Wells Fargo, PNC, among others. Browse the listings above to see every active employer.
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