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Avesis is a leading national dental and vision benefits administrator. Avesis serves the commercial marketplace as part of companies’ employee benefit programs. Partnered with a national network of dental and optical professionals, Avesis delivers high-value services that improve members’ health, allowing them to enjoy productive lives.
The Renewal Department is seeking a Renewal Specialist for a remote entry-level position who is self-motivated, task-oriented individual who enjoys helping others achieve retention, accuracy and turnaround times. The role serves as a crucial quality-assurance checkpoint, communicating closely with the Underwriting and Account Management teams, to help retain clients and produce work that reflects positively back on Avēsis company. This position reports to the Underwriter – Renewal Operations Supervisor.

The Renewal Specialist work will include, but not limited to, preparing and reviewing underwritten packets, tracking daily incoming and outgoing renewals, email correspondences of renewal questions, monthly rate processing, and regular or ad hoc audit that serves the specific needs of the requester or our department, whether it's for supporting information, cleaning up data, gaining insights, or providing a brief overview that keep our work up to date and accurate, and maintaining database accuracy in Smartsheet and Cadence.

Functional:

• Process & Renewal Management: Record renewal tracking, document preparation, and completion of underwriting packets for group plans; monitor and organize the email inbox to track commercial renewals and prioritize work to meet deadlines.
• Cross-Functional Communication & Coordination: Working with the Underwriting and Account Management teams to communicate renewal timelines, ensure timely completion, and respond appropriately to incoming and outgoing correspondence.
• Data, System & Records Maintenance: Process and audit rates while maintaining accurate, up-to-date records in Smartsheet and Cadence.
• Document Preparation & Account Management Support: Prepare documents, packets, and provide assistance with documentation submitted by the Account Management team.
• Quality Assurance & Compliance: Conduct comprehensive, regular audits of projects, tasks, and documentation to ensure strict accuracy; maintain product and service quality standards by performing ongoing evaluations and investigating complaints received from other departments for results and provide resolutions.
• Urgent & Time-Sensitive Operations: Efficiently manage time-sensitive plan verifications and prioritize critical tasks to meet operational deadlines.

Core:

• Ensure that the documents are operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.
• Due to the amount of manual work with tracking and processing of renewals, documents and rates, a detailed-oriented mindset is mandatory.
• Skilled in time management and prioritizing work.
• Regularly correspond in a professional manner with internal and external clients.
• Correct mandated documents for Account Management team and otherwise assist Account Managers with document preparations, as necessary or requested.
• Able to change activity frequently and cope with interruptions; adapts to changing business priorities and environments, quickly and efficiently.
• Strong follow up skills.

Behavioral:

• Collegiality: building strong relationships on company-wide, approachable, and helpful, ability to mentor and support team growth. 
• Initiative: readiness to lead or take action to achieve goals.
• Communicative: ability to relay issues, concepts, and ideas to others easily orally and in writing.
• Member-focused: going above and beyond to make our members feel seen, valued, and appreciated.
• Detail-oriented and thorough: managing and completing details of assignments without too much oversight.
• Flexible and responsive: managing new demands, changes, and situations.
• Critical Thinking: effectively troubleshoot complex issues, problem solve and multi-task.
• Integrity & responsibility: acting with a clear sense of ownership for actions and decisions and to keep information confidential when required.
• Collaborative: ability to represent your own interests while being fair to those representing other or competing ideas in search of a workable solution for all parties.

Minimum Qualifications:

• High School diploma or equivalent
• 1+ years of experience in the health insurance industry, or insurance industry related environment.
• Experience in Microsoft Office products, including Word, Excel, Adobe Acrobat, Teams, and Outlook.
  • Should be proficient in basic Excel formulas such as SUM, DIVIDE, MULTIPLY, and SUBTRACT.
  • Using the editing functions in Adobe Acrobat Pro.
  • Convert Word documents into PDF files.
  • Familiarity with mail merging Word into PDF files would be a plus.
• Have familiarity with the following tools:
  • Smartsheet: For tracking incoming and outgoing emails.
  • SharePoint: For retrieving documents.
  • OneNote: For personal and departmental note-keeping to maintain organization within the team
• Comfortable in navigating multiple computer software/systems and multi-screen functionality.
• Able to adhere to HIPAA standards.
• As this role is a remote role, you are required to maintain internet service that allows you to complete your essential job duties without issue. Rates of 50 Mbps download and 10 Mbps upload while hardwired and not on a VPN are sufficient.

At Avēsis, we strive to design equitable, and competitive compensation programs. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current pay ranges for new hires in each zone are:

Zone A: $18.33-$30.55 Zone B: $19.97-$33.29 Zone C: $21.50-$35.84 FLSA Status: Hourly/Non-Exempt

This role may also be eligible for benefits, bonuses, and commission.

Please visit Avesis Pay Zones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

We Offer

• Meaningful and challenging work opportunities to accelerate innovation in a secure and compliant way.
• Competitive compensation package.
• Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period.
• Life and disability insurance.
• A great 401(k) with company match.
• Tuition assistance, paid parental leave and backup family care.
• Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent.
• Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.
• Employee Resource Groups that advocate for inclusion and diversity in all that we do.
• Social responsibility in all aspects of our work. We volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability.

How To Stay Safe

Avēsis is aware of fraudulent activity by individuals falsely representing themselves as Avēsis recruiters. In some instances, these individuals may even contact applicants with a job offer letter, ask applicants to make purchases (i.e., a laptop or gift cards) from a designated vendor, have applicants fill out W-2 forms, or ask that applicants ship or send packages of goods to the company.

Avēsis would never make such requests to applicants at any time throughout our job application process. We also would never ask applicants for personal information, such as passport numbers, bank account numbers, or social security numbers, during our process. Our recruitment process takes place by phone and via trusted business communication platform (i.e., Zoom, Webex, Microsoft Teams, etc.). Any emails from Avēsis recruiters will come from a verified email address ending in @ Avēsiscom.

We urge all applicants to exercise caution. If something feels off about your interactions, we encourage you to suspend or cease communications. If you are unsure of the legitimacy of a communication you have received, please reach out to [email protected].

To learn more about protecting yourself from fraudulent activity, please refer to this article link (https://consumer.ftc.gov/articles/how-avoid-scam). If you believe you were a victim of fraudulent activity, please contact your local authorities or file a complaint (Link: https://reportfraud.ftc.gov/#/) with the Federal Trade Commission. Avēsis is not responsible for any claims, losses, damages, or expenses resulting from unaffiliated individuals of the company or their fraudulent activity.

Equal Employment Opportunity

At Avēsis, We See You.  We celebrate differences and are building a culture of inclusivity and diversity. We are proud to be an Equal Employment Opportunity employer that considers all qualified applicants and does not discriminate against any person based on ancestry, age, citizenship, color, creed, disability, familial status, gender, gender expression, gender identity, marital status, military or veteran status, national origin, race, religion, sexual orientation, or any other characteristic.  At Avēsis, we believe that, to operate at the peak of excellence, our workforce needs to represent a rich mixture of diverse people, all focused on providing a world-class experience for our clients.  We focus on recruiting, training and retaining those individuals that share similar goals.  Come Dare to be Different at Avēsis, where We See You!