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$83k–$149k/yr
Full-time
bachelor degree
Posted 26d ago
~40 hrs/week
Responsibilities
The Field Service Area Manager leads field service teams to execute service activities, including installations, repairs, and maintenance, while ensuring high customer satisfaction and performance metrics. They are responsible for managing staff schedules, driving process improvements, and maintaining strong relationships with stakeholders at various customer sites.
Requirements
Candidates should have 4 to 8 years of relevant experience in a field service organization and possess strong leadership and interpersonal skills. Proficiency in MS Office and the ability to pass an in-depth TSA background check are required, along with a willingness to travel domestically and internationally.
Full job description
The Security Enterprise Solutions (SES) Operation is the cornerstone of Leidos’ comprehensive suite of fully-integrated security solutions for aviation, ports, borders, and critical infrastructure customers around the world. With our new, combined portfolio, our operation has more than 24,000 products deployed across 120 countries. Leveraging this portfolio, our core technical strengths, and robust R&D initiatives, we are positioned to address emerging and evolving threats through rapid development of innovative solutions for our global customers. Travel to various customer sites domestically and internationally as required.
SES is comprised of three divisions to align with our customers’ missions and needs:
Aviation Solutions
Ports & Borders
Global Services
Position Summary: The Field Service Area Manager is a role within the Leidos SES Services team with a focus on Customer Experience and delivering “best in class” service. This role leads the service activities of the field service teams to execute the vision and direction of the service organization. The Area includes a specific portion of a country, and may include several states and/or territories.
Primary Responsibilities:
Coordinates various service activities e.g. new installations, repairs, and preventative maintenance; manages work schedules to ensure appropriate support is maintained as required.
Manages field service teams to consistently meet or exceed performance metrics & department KPIs (response time, PM completion, call resolution and closure, mean time between critical failures, part RMA, etc).
Responsible for driving customer satisfaction within the territory. Works closely with other Leidos functional organizations to assist in providing robust customer solutions, while providing integral feedback of customer service requirements.
Provides leadership on and manages complex projects involving multiple technical and administrative disciplines. Drives increases in incremental revenue and identifies cost containment opportunities within the Area.
Develops and manages critical account escalation procedures in collaboration with applicable service program manager(s).
Monitors and manages training and development of technical staff. Mentors field service team, identifies team members’ strengths & weaknesses, visualizes development needs.
Leidos training department as required. Actively manages cross-training of team and schedules accordingly.
Manage direct report overtime, work schedules and ensures proper contract time charging
Drive Efficiency and process improvement
Build and maintain a culture of “ownership” of locations assigned
Maintain stakeholder relationships at airports, government facilities and commercial customers
Manage internally assigned department / Area Key Performance Indicators (KPI)
Drive data governance within the direct team for all entries into CRM systems used in the maintaining of customer equipment
Establish clear understanding of the workflow requirements for all field service technicians (FSTs) and to set clear expectations for accurate, real-time work order updates for TSA equipment.
Working with the Service Operations Manager, develop and maintain staffing plan for area
Improve reliability of equipment through proper preventive maintenance and proactive maintenance
Works with regional “Safety Lead” to ensure that all safety protocols are adhered to.
The position requires strong leadership and interpersonal skills and the ability to work effectively with a diverse work staff. The individual must be capable of decisive and prudent action in the absence of direct managerial guidance.
POSITION REQUIREMENTS:
4 – 8 years of prior relevant experience in a Field Service organization. Bachelor’s Degree preferred.
Computer literacy, competency in use of all programs within MS Office Suite (particularly Microsoft Excel) and aptitude for learning specialized software programs.
A strong orientation for customer focus and teamwork.
Timely submission of required documentation is essential.
Must be responsive to all customer issues during non-standard work hours such as evenings, weekends, and holidays. Must be willing and able to travel at short notice
Excellent product familiarity and demonstrated troubleshooting and repair proficiency is required.
Must be able to pass and maintain an in-depth background check (TSA vetting)
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:
August 18, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $82,550.00 - $149,225.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Related keywords
Field ServiceSecurity Enterprise SolutionsLeidosAviationPortsBordersPreventive MaintenanceKPICRMTSAMS OfficeProject ManagementStaffingSafety ProtocolsCustomer SatisfactionTechnical Support
An industry & technology leader serving government & commercial customers with smarter, more efficient innovations
Industry
Defense and Space Manufacturing
Company size
10,001+ employees
Founded
1969
Headquarters
Reston, Virginia
LinkedIn followers
585,336
Leidos is an industry and technology leader serving government & commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $17.2 billion for the fiscal year ended January 2, 2026.
Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®.
Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos.
Your most important work is ahead, visit careers.leidos.com for our latest opportunities.
Offices: 1750 Presidents St, Reston, Virginia 20190, US · 11955 Freedom Drive, Reston, VA 20190, US · 1145 N 2nd St, Leavenworth, KS 66048, US · 9600 Great Hills Trail, Austin, TX 78759, US · 221 3rd St, Newport, RI 02840, US
How much do Engineering jobs in Washington, DC pay?
Based on 2308 listings with disclosed salaries, most engineering jobs in Washington, DC pay between $78k–$206k per year. Individual offers vary with seniority, company size, and specialization.
How many Engineering jobs are open in Washington, DC right now?
There are currently 2,996 open engineering positions in Washington, DC listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Engineering roles in Washington, DC?
Companies currently hiring include mouhamedzz, Booz Allen Hamilton, Koniag Government Services, M.C. Dean, Inc., Shield AI, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Engineering jobs in Washington, DC?
Yes — 1128 of the 2996 open engineering positions offer remote or hybrid work (333 remote, 795 hybrid).
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Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.