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Full-time
professional certificate
Competitive Compensation, 24 Days Paid Vacation, Medical Insurance, Life Insurance, Monthly Food Vouchers, Premium Learning Platforms
Posted 15d ago
~40 hrs/week
Responsibilities
Provide expert-level support in cloud operations and IT service management, focusing on incident and problem management. Ensure stable service performance while adhering to ITIL4 practices in a 24/7 shift rotation.
Requirements
Requires over one year of hands-on experience with cloud environments and ITIL4 certification. Candidates should possess strong troubleshooting skills and certifications in hyperscale, Kubernetes, or Linux.
Full job description
Job Description:
About DXC Bulgaria
We are DXC – a Fortune 500 global IT services leader.
In Bulgaria, we are among the largest IT employers, delivering the full spectrum of the company’s diverse technical portfolio. Our teams work across cutting-edge technologies, contributing to projects that span industries and geographies.
We foster continuous learning and professional growth, offering access to targeted training and certifications aligned with individual interests and career aspirations.
Our culture of collaboration, innovation, and shared values empowers professionals to grow and succeed.
About the role
The role involves providing expert-level support in cloud operations and IT service management while ensuring high-quality incident and problem management practices. The position requires maintaining strong communication standards, adhering to operational guidelines, and driving continuous improvement across all processes. The perfect candidate must demonstrate professionalism, innovation, and technical capability to operate in complex IT environments.
Daily challenges
Delivering practical expertise in Cloud operations, ensuring stable and efficient service performance.
Managing incidents and coordinating timely resolution across multiple teams.
Conducting problem management activities to identify root causes and prevent recurring issues.
Applying ITIL4 practices and adhering strictly to established service management guidelines.
Maintaining organization and composure under pressure while troubleshooting complex issues.
Proactively contributing innovative ideas and supporting continuous improvement initiatives.
Work on a shift in 24/7 coverage rotation (2-day shifts, 2-night shifts, 4 days off)
eXperience and skills required
1+ years of hands-on experience with cloud environments.
ITIL4 certification and relevant hyperscale, Kubernetes, or Linux certifications.
Proven practical experience in Cloud operations, Incident Management, and Problem Management.
Strong troubleshooting capabilities and the ability to remain calm and structured during critical situations.
Ability to follow instructions and operational guidelines with high attention to detail.
Experience working in structured environments with staffing processes, onboarding, and quality assurance controls.
Excellent English communication skills.
Company benefits
At DXC Technology, we don’t just offer jobs - we build careers. Here’s what you can look forward to when you join us:
Enjoy competitive compensation and grow your career in a fast-paced, international environment.
Benefit from 24 days of paid vacation to rest, explore, and recharge - plus comprehensive medical and life insurance, and monthly food vouchers to support your lifestyle.
Access premium learning platforms, get company-sponsored certifications, and grow your skills with continuous development opportunities tailored to you.
Get recognized through our Employee Recognition Program - your contributions deserve the spotlight.
Refer great talent through our Employee Referral Program and get rewarded for helping shape our future.
Enjoy discounts and special offers with your employee badge - it pays to be part of the team.
Access 24/7 support for you and your family, with a wide range of wellbeing resources to help you thrive.
Join meaningful initiatives that give back to the community and connect you with like-minded colleagues through fun and impactful experiences.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
If you feel comfortable with the above-mentioned requirements, please send us your CV in English. Please note only shortlisted candidates will be contacted.
DXC Technology stands for equal opportunities, namely, we do not discriminate on the basis of race, religion, color, sex, age, disability, or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience, and relevant business requirements.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
DXC Technology helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates.
Instagram: https://www.instagram.com/dxctechnology
Youtube: https://www.youtube.com/DXCTechnology
TikTok: https://www.tiktok.com/@dxc_technology
Offices: 20408 Bashan Dr, 231, Ashburn, Virginia 20147, US
ConsultingData & AI ImpactDesign & EngineeringCustom ApplicationsEnterprise ApplicationsInsurance Software and BPSBanking BPSFinance & AccountingCyber SecurityModern Workplace
How many Engineering jobs are open in Sofia, Bulgaria right now?
There are currently 589 open engineering positions in Sofia, Bulgaria listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Engineering roles in Sofia, Bulgaria?
Companies currently hiring include Tieto, Hewlett Packard Enterprise, AgileEngine, Palo Alto Networks, Avenga, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Engineering jobs in Sofia, Bulgaria?
Yes — 375 of the 589 open engineering positions offer remote or hybrid work (112 remote, 263 hybrid).
How do I apply for Engineering jobs in Sofia, Bulgaria?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.