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Full-time
Base Salary, Performance-based Bonuses, Health Insurance, Annual Health Check-up, Daily Meal Allowance, 100% Paid Sick Leave
Posted 43d ago
~40 hrs/week
Responsibilities
Design and implement an AI-powered quality control infrastructure including reusable frameworks and systematic inspection templates. Manage third-party partners and execute QC operations to ensure product compliance and quality improvement.
Requirements
Requires over 8 years of quality control experience, preferably with hardline products, and a strong technical background in AI systems. Candidates must possess a systems architecture mindset and the ability to manage complex stakeholder relationships.
Full job description
JoomPro is the first and only end-to-end cross-border B2B marketplace. It serves small, medium, and large businesses, handling orders of any size from start to finish. Today, JoomPro operates in Brazil and Mexico, with plans to expand into other markets.
JoomPro is one of the key businesses of Joom, an international tech-centric group of e-commerce companies founded in 2016 in Latvia. Joom Group also includes other businesses: Joom, a global cross-border marketplace; JoomPulse, an AI analytics tool for Mercado Livre sellers; and Onfy, a pharmaceutical marketplace in Germany. Joom Group has offices in Latvia, China, Portugal, Germany, and Brazil, with its headquarters in Lisbon, Portugal. We work as one international team, sharing knowledge and collaborating across countries, businesses, and products.
We are seeking a detail-oriented Supplier Quality Assurance Manager who will be a system architect/designer with a focus on building an AI-powered QC infrastructure.
Responsibilities
Co-create an AI-powered QC infrastructure by designing reusable QC frameworks and systematic checklists/inspection templates (not ad hoc one-offs)
Manage relationships with existing and future third-party partners (e.g., inspection providers, labs, factories) to ensure consistent QC execution and continuous improvement
Run QC operations using the designed frameworks, including:
Verify product specifications, quantities, and compliance with order requirements (including handling exceptions/special cases within the framework)
Perform functional testing and visual inspections of products
Document and report quality issues, defects, and inspection outcomes
Review packaging and labeling requirements for compliance
Review inspection/product reports and make accept/reject decisions
Classify defects by severity (critical / major / minor)
Coordinate with production/suppliers/partners on quality improvements and corrective actions
Maintain detailed inspection records and QC documentation
Systems design / architecture mindset: able to design QC infrastructure end-to-end (processes, data flows, tooling, partner setup), not just execute tasks
Ability to create reusable, systematic solutions (frameworks, checklists, templates, playbooks) rather than ad hoc responses
Experience across a broad range of products and strong understanding of overseas customer and compliance requirements
Strong analytical skills and ability to work closely with the Product team on metrics, prioritization, and root-cause analysis
Technical background and ability to work effectively with AI systems in an operational context
Strong communication and stakeholder management: able to work independently, proactive, and effective at managing relationships with both partners and internal colleagues
8+ years of quality control experience, preferably with hardline products
Compensation package: base salary and performance-based bonuses (total target compensation is reflected in the job description)
Office-first: flexible hours with a possibility to work remotely 52 days per year, and 15 days of paid annual leave
Care & Wellbeing: health insurance, including annual health check-up, daily meal allowance, and 100% paid sick leave
Team & Growth: collaboration with colleagues across Portugal, Brazil, Latvia, and China, with opportunities for promotions, professional training, and English courses
Community & Engagement: annual team building activities, knowledge-sharing workshops, and a strong sense of teamwork
By submitting your personal information during the application process, you consent to its processing. We value your privacy and will use your data only for recruitment purposes. You can withdraw your consent at any time, though this may impact our ability to process your application. For more information on how we handle your data, please contact us.
Joom is an international group of e-commerce companies.
Our mission is to Make Global Trade Better via Technology.
We are here to transform the largest industry in the world, global trade, which today accounts for 62.5% of global GDP, making it more transparent, efficient, and technology-driven.
Joom was founded in 2016 in Riga, Latvia. In 2023, we opened our headquarters in Lisbon, Portugal. We also have offices in China, Brazil, the USA, and Germany.
Today, Joom Group brings together the following businesses:
Joom, a global cross-border marketplace where millions can find anything they want at fair prices.
JoomPro, the first and only end-to-end cross-border B2B marketplace. It serves small, medium, and large businesses, handling orders of any size from start to finish. Today, JoomPro operates in Brazil and Mexico, with plans to expand into other markets.
JoomPulse, an AI analytics tool for Mercado Livre sellers, providing insights into the most profitable products and fastest-growing categories — helping sellers boost their profits with data-driven decisions.
Onfy, an online pharmaceutical marketplace in Germany.
Offices: Av. Duque de Loulé 110, Lisbon, PT · Perses iela 8, Riga, Latvia, LV · Skalitzer Straße 104, Berlin, DE · 21 Rue Glesener, Luxembourg, LU · 3038 Jintian Road, Shenzhen, CN