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Mr D
Analytics Engineer (Data Platform)
Cape Town, Western Cape, South Africa · Hybrid
Senior
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Full-time
bachelor degree
Posted 36d ago
~40 hrs/week
Responsibilities
The Transformation Manager is responsible for designing and implementing digital transformation solutions and roadmaps to drive value for clients. This includes conducting process diagnostics, managing stakeholder relationships, and overseeing project governance for innovation initiatives.
Requirements
Candidates must have over 10 years of overall experience, including at least 7 years in digital project management and solutioning. A degree in Engineering or Computer Science is preferred, with strong preference given to those with Insurance and Contact Center experience.
Full job description
Duties & Responsibilities
Responsible for Diagnostic to Solution Proposal creation for digital projects
Identify 'game-changing' capabilities by analyzing competitors and internal processes.
Creative,consultative approach focused on future digital solutions for business challenges
Foster relationships with key business leaders and other stakeholders to encourage adoption of innovation projects, as well as to define the project vision, scope, requirements, and deliverables.
Collaborate with core and extended teams to deploy digital solutions by presenting the business case and value proposition to internal and client stakeholders.
Responsible for project governance and reporting on digital projects to business units, leadership, clients
Maintain awareness of new and emerging operating practices, technologies such as artificial intelligence, machine learning, and data analytics
Managing client visits for prospects, existing clients with respect to transformation presentations
Providing transformation solutions and roadmaps for new deals / pursuits Drive Digital projects and initiatives for value delivery to EXL and Clients
Develop value and innovation strategy aligned to key clients’ strategic priorities
Support in EXL strategic priorities for driving value capture for EXL
Collaborate with teams to strategize and execute value and innovation
Build strong relationship with client stakeholders and internal stakeholders in driving improvement and innovation program
Resolve implementations - Identify and execute at least three key transformation project impacting client business outcomes for strategic client relationships
Build domain specific solutions and diagnostic toolkits
Support in building best practice compendium on domain led solutions
Support in developing capabilities for business development and solutioning for key prospects
Compelling solutioning from value delivery standpoint
Technical Skills
Strong Insurance domain preferable though not mandatory
Functional Domain experience in Contact center
Experience with Process Diagnostics and Solutions development
Good understanding of Digital Solutions: Artificial Intelligence, Analytics, Process Improvement/Elimination/Lean Six Sigma and project management
Excellent working knowledge of MS Office – MS Excel, Power Point, Word Doc, Outlook
Proficient with MS-VISIO for flowcharting/process mapping software
Experience of packaging and showcasing capabilities and solutions
Soft skills (Desired)
Good Interpersonal skills
Good written and oral Communication
Strong Presentation skills
Multi-tasking and prioritizing ability
Project management skills to drive improvement projects / initiatives
Soft Skills (Minimum)
Strategic focus and strong business acumen
Demonstrates a global mindset
Demonstrates an intellectually agile and analytical approach and thought process
Is a brand ambassador
Conformance to policies / compliances with auditing skills and eye for details
Ability to coach and give feedback on an ongoing basis.
Problem solving skills
Ability to resolve conflicts constructively and lead in a continually challenging environment
Qualifications & Requirements
Undergraduate degree in Engineering / Computer Science is preferred. Experience in digital solutioning is a must
10+ years of overall experience including 7+ years of digital project management experience with demonstrated success and financial results with similar experience
Proven ability to drive a solution from start to finish
Experience in Insurance & contact center environment will be given strong preference
Experience of packaging and showcasing capabilities and solutions
Willing to work in 24X7 environment ability to relocate to Cape Town
In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups/ aligned with our EE targets
Related keywords
Digital TransformationArtificial IntelligenceMachine LearningData AnalyticsLean Six SigmaMS OfficeMS VisioInsuranceContact CenterProcess DiagnosticsValue PropositionProject GovernanceBusiness CaseSolutioningRoadmapsInnovation Strategy
Choosing a digital partner is about more than capabilities — it’s about collaboration and character.
Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.
At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.
Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.
Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.
We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.
At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.
For more information, visit www.exlservice.com.
Offices: 320 Park Avenue, 29th Floor, New York, NY 10022, US · 10 Exchange Pl, Jersey City, NJ 07302, US
Operations ManagementDecision AnalyticsTechnology PlatformsHealthcareFinance & AccountingInsuranceRisk & Financial ManagementTravelTransportation and logisticsBanking and Financial Services
How many Engineering jobs are open in Cape Town, South Africa right now?
There are currently 285 open engineering positions in Cape Town, South Africa listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Engineering roles in Cape Town, South Africa?
Companies currently hiring include Amazon, impact.com, Liquid Thought, takealot.com, Mr D, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Engineering jobs in Cape Town, South Africa?
Yes — 131 of the 285 open engineering positions offer remote or hybrid work (31 remote, 100 hybrid).
How do I apply for Engineering jobs in Cape Town, South Africa?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.