Cape Town, Western Cape, South Africa · Hybrid
The Agentic Solutions Architect works with internal and external stakeholders to craft and deliver innovative, cost-effective Salesforce solutions that combine core platform architecture with agentic AI. The role designs…
Skills: Salesforce Architecture, Agentforce, AI Agent Design, Apex, Salesforce Flow
Cape Town, Western Cape, South Africa • Hybrid
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The role involves designing end-to-end Salesforce solutions that integrate core platform architecture with agentic AI and autonomous actions. The architect is responsible for defining data strategies, creating solution blueprints, and guiding the implementation of AI agents to meet business goals.
Requires at least 5 years of Salesforce experience, including 2 years as a solution or technical architect with hands-on build experience. A bachelor's degree in Computer Science or Engineering and relevant Salesforce certifications are required or preferred.
The Agentic Solutions Architect works with internal and external stakeholders to craft and deliver innovative, cost-effective Salesforce solutions that combine core platform architecture with agentic AI. The role designs where deterministic automation (Flow, Apex, integrations) ends and where AI agents (Agentforce, prompt-grounded reasoning, and autonomous actions) begin, ensuring solutions are secure, scalable, trustworthy and grounded in well-governed data. The position is roughly balanced between Agentforce / AI agent design and core Salesforce architecture, and develops the required skills to assume greater complexity over time.
KEY ROLES AND RESPONSIBILITIES:
• Defines the end-to-end solution architecture for Salesforce engagements – data model, components, integrations, and the boundary between deterministic automation and AI agents
• Designs Agentforce agents – topics, actions, instructions and guardrails – and how they interact with Salesforce data, external systems and human users
• Defines the grounding and data strategy for AI (Data Cloud, data libraries, retrieval sources) so agents respond accurately on clean, governed data
• Balances functionality, performance, resilience, reuse, scalability, security and cost, including the trade-offs between AI agents and deterministic approaches
• Act as the go-between project and product management
• Designs the solution blueprint based on client requirements, Salesforce platform capabilities and the Agentforce / AI stack
• Liaises with various stakeholders to ensure that the assigned architecture project meets the needs of the organization and the client
• Communicates designs and requirements to developers, administrators and consultants, and unblocks them through delivery
• Researches third-party, AppExchange and AI tooling options and recommends how best to integrate them into the solution
• Maintains the quality and effectiveness of the build and of agent behaviour, establishing testing (including Agentforce Testing Center) and monitoring against agreed standards
• Monitor the technical competencies of the company by looking for new technology and techniques
• Oversee assigned programs and provide guidance to team members
• Help to solve technical problems when they arise
• Monitors solutions and agent adoption to ensure they meet user needs, business goals and Responsible AI / trust standards
• Owns the solution and agent lifecycle on assigned engagements – design, build, implementation, testing, support and ongoing evolution
• Acts as a trusted advisor to client stakeholders, from administrators to executives, explaining agentic concepts, risks and ROI in language each audience understands
Supports pre-sales and scoping by shaping proposals, estimating effort, identifying high-value agent use cases and presenting solution approaches in workshops and pitches
• Embeds security, privacy, trust and Responsible AI considerations into every design, and sets guardrails for safe autonomous action
Experience:
At least 5 years’ experience on the Salesforce platform in a corporate or
consulting / professional-services environment
• At least 2 years’ in a solution / technical architect capacity, including
hands-on Salesforce build (Flow, Apex, integrations) on client-facing
engagements
• Experience designing modifications to existing systems, software,
applications
• Experience in quality assurance and software testing
Practical experience designing or delivering Agentforce solutions, or
comparable production experience with LLM / agentic systems that can be
applied to Agentforce
Qualifications:
Bachelor’s degree in Computer Science, Engineering or related field
• Salesforce certifications such as Application Architect, System Architect or
Platform Developer
• Salesforce Agentforce Specialist and Data Cloud Consultant certifications
(or working towards them); AI Specialist a plus
Accelerate our clients digital transformation journey by providing innovative consulting solutions
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View all jobs at BlueSky Digital Transformation, LLCAccelerate our clients digital transformation journey by providing innovative consulting solutions
Offices: 6575 Mountain Dr, Troy, Michigan 48098, US
View all jobs at BlueSky Digital Transformation, LLC