About Stratus Stratus® is an integrated, multi-disciplinary engineering, architecture, interior design, and consulting firm. Consistently ranking among the Top 500 Design Firms in Engineering News-Record, the firm of…
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Mid level$8.5B raised
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$65k–$80k/yr
Full-time
Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Short-Term Disability, Long-Term Disability
Posted 6d ago
~40 hrs/week
Responsibilities
The Technical Support Analyst provides Tier 1 and Tier 2 onsite and remote IT support for employees across the Central region, ensuring the reliable operation of end-user technologies and business-critical systems. This role acts as a key liaison between local business units, corporate IT teams, and third-party vendors to maintain service standards and resolve technical issues.
Requirements
Candidates must have 3–7 years of experience in IT Service Desk or Desktop Support roles, with strong troubleshooting skills in Windows and Microsoft 365 environments. Experience supporting AEC organizations and familiarity with industry-specific tools like Autodesk, Revit, and BIM workflows is preferred.
Full job description
About Stratus
Stratus® is an integrated, multi-disciplinary engineering, architecture, interior design, and consulting firm. Consistently ranking among the Top 500 Design Firms in Engineering News-Record, the firm offers a deep bench of industry experts through a highly collaborative approach, delivering innovative solutions across the full project lifecycle. Operating coast to coast, Stratus® serves clients nationwide while maintaining a strategic commitment to supporting high-growth economies and building vibrant communities that foster the professional growth of its team. Serving public- and private-sector clients, the firm is dedicated to delivering the highest-quality service wherever projects take shape. Across the Civic, Commercial, Industrial, Transportation, Education, Water Resources, and Government sectors, we bring precision, insight, and purpose to every project, from targeted renovations to large-scale infrastructure. Stratus® designs spaces, systems, and solutions that perform, endure, and make an impact, delivering on our promise of Better Plans. Better Places.
The Role
The Central Regional Technical Support Analyst is responsible for delivering customer-first IT support services across Stratus offices, nationally, with specific on-site accountability within the Central region. This role provides both remote and onsite technical support for employees in Architecture, Engineering, and Construction (AEC) environments, ensuring reliable operation of end-user technologies, collaboration tools, and business-critical systems. This position serves as a key liaison between local business units, field employees, corporate IT teams, and third-party vendors to ensure consistent service delivery, issue resolution, and user satisfaction. The role requires strong communication, responsiveness, technical troubleshooting, and the ability to support fast-paced operational environments with a high degree of professionalism and customer care.
Responsibilities
Regional Travel Requirements
Base Location: Houston, TX
Texas: Austin once per quarter
Michigan: Once per quarter
North Dakota: Once per quarter
Minnesota: Once per quarter
Montana: Once per quarter
Any additional locations added to the region: TBD
End User & Service Desk Support
Provide Tier 1 and Tier 2 onsite and remote IT support for all offices and field users
Troubleshoot hardware, software, networking, printing, conferencing, mobile device, and access-related issues
Support Microsoft 365, Teams, VPN, identity management, and cloud-based collaboration tools
Deliver white-glove customer support with a customer-first mindset focused on responsiveness and resolution
Maintain accurate ticket documentation and ensure all requests are managed through the IT Service Management platform
SLA & Operational Support
Meet established SLA response and resolution targets for incidents and service requests
Prioritize and escalate critical business-impacting issues appropriately
Support after-hours or urgent operational issues when required for critical business operations
Assist with onboarding/offboarding activities, workstation deployments, and office technology setup
Coordinate with centralized IT teams to ensure consistency in support standards and processes
Collaboration & Business Partnership
Work collaboratively across business units, acquired companies, and corporate departments to support operational needs
Partner with engineering and design teams supporting tools such as Autodesk products, BIM workflows, Revit, Civil 3D, and related AEC technologies
Assist with local office technology planning, conference room support, and office infrastructure coordination
Support technology integration activities related to acquisitions and office expansions
Additional Regional Focus
Support rapidly growing offices and recently integrated business units across the Central Region
Assist with standardization of office technologies, collaboration tools, and end-user support experiences
Partner with operational leadership to ensure technology support aligns with project delivery and client expectations
Qualifications
Required
3–7 years of experience in IT Service Desk, Desktop Support, or End User Support roles
Experience supporting distributed office environments and remote users
Strong troubleshooting skills across Windows environments, Microsoft 365, Teams, printers, conferencing systems, and networking fundamentals
Experience working within SLA-driven IT support environments
Excellent customer service, communication, and organizational skills
Ability to prioritize multiple requests and maintain professionalism in fast-paced environments
Willingness and ability to travel regularly throughout assigned region
Preferred
Experience supporting Architecture, Engineering, or Construction (AEC) organizations
Familiarity with Autodesk products, Revit, Civil 3D, BIM workflows, or large file collaboration environments
Experience supporting acquisitions, office integrations, or multi-office organizations
Exposure to Intune, Azure AD, VPN technologies, VDI, or endpoint management platforms
Why you’ll love Stratus
A team-oriented environment that values transparency, creativity, and shared success
Meaningful career paths, leadership opportunities, and space to specialize
Learning & Development – Education and Professional Licensing
We believe flexible, hybrid work supports the balance and well-being our team deserves
Excellent Health Care Programs – Medical, Dental, and Vision Insurance
Company-paid Life Insurance, Short-Term Disability, and Long-Term Disability
Voluntary Life Insurance options for employees, spouses, and dependents
Stratus is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Stratus Team’s management Team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.
Related keywords
IT Service DeskDesktop SupportWindowsMicrosoft 365Microsoft TeamsVPNIdentity ManagementAutodeskRevitCivil 3DBIMAECNetworkingIntuneAzure ADVDI
Stratus Team®, LLC is a multidisciplinary firm specializing in engineering, architecture, interior design, and consulting. Built on the union of deeply rooted firms and recognized industry leaders, we bring together broad expertise and a robust talent pool to deliver comprehensive end-to-end solutions. Serving public and private clients across Civic, Commercial, Industrial, Transportation, Education, and Government sectors, we approach every project—whether a targeted renovation or large-scale infrastructure—with precision, insight, and purpose. Stratus designs spaces that work, last, and make an impact.
Offices: Coraopolis, Pennsylvania 15108, US · Atlanta, Georgia, US · Cincinnati, Ohio, US · Houston, Texas, US · Huntington, West Virginia, US
Based on 6625 listings with disclosed salaries, most engineering jobs in Texas pay between $83k–$203k per year. Individual offers vary with seniority, company size, and specialization.
How many Engineering jobs are open in Texas right now?
There are currently 28,176 open engineering positions in Texas listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Engineering roles in Texas?
Companies currently hiring include Amazon, SpaceX, Applied Materials, Celestica, Primoris Services Corporation, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Engineering jobs in Texas?
Yes — 4918 of the 28176 open engineering positions offer remote or hybrid work (1577 remote, 3341 hybrid).
How do I apply for Engineering jobs in Texas?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.