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Full-time
bachelor degree
Posted 6d ago
~40 hrs/week
Responsibilities
The Strategic Customer Planning Analyst acts as the primary supply chain liaison for key accounts, managing supply availability, shortages, and delivery commitments. This role involves coordinating across internal teams to resolve supply constraints and providing proactive communication to customers regarding order status and recovery plans.
Requirements
Candidates must have a bachelor's degree in a relevant field and at least 3 years of experience in supply chain or production planning. Proficiency in ERP/MRP systems and advanced Excel skills are required, along with fluency in English and Mandarin.
Full job description
About the Role
The Strategic Customer Planning Analyst serves as the primary supply chain planning liaison for key strategic customer accounts, ensuring alignment between customer demand, supply availability, and delivery commitments. This role works closely with Business Unit (BU) Planners, Customer Service, Sales, Manufacturing, and Operations teams to proactively manage supply constraints, drive commitment accuracy, and provide timely communication to customers regarding supply status, shortages, and recovery plans.
The ideal candidate combines strong analytical skills with excellent communication and cross-functional coordination capabilities to support customer satisfaction, delivery performance, and revenue goals.
What You’ll Do
Customer Supply Management
Act as the primary voice of supply to strategic customers, providing proactive communication on supply availability, shortages, and recovery plans.
Lead weekly customer supply review meetings to discuss shortage parts, delivery commitments, capacity constraints, and mitigation plans.
Coordinate customer-facing communications related to supply risks and delivery performance.
Shortage and Expedite Management
Track and manage daily expedite requests, critical shortages, and delinquent orders.
Monitor supply gaps and work with BU planners, manufacturing sites, and operations teams to drive timely resolutions.
Escalate critical supply issues and coordinate recovery actions across internal stakeholders.
Demand and Supply Coordination
Coordinate alignment between customer orders, forecasts, and supply commitments.
Analyze demand changes and evaluate impacts on production capacity and customer delivery commitments.
Partner with BU planners to ensure order commit dates are realistic and aligned with available capacity and material supply.
Commitment and Delivery Performance Management
Consolidate BU planner delivery commitments against customer requests into standardized reporting tools.
Monitor past-due orders, commitment adherence, and delivery performance metrics.
Identify trends in supply shortages and recommend corrective actions to improve service levels.
Cross-Functional Collaboration
Work closely with BU planners, Manufacturing, Customer Service, Sales, and Operations to understand:
Material shortages
Production delays
Delinquent order drivers
Capacity constraints
Facilitate discussions with planners and manufacturing teams to develop action plans for critical customer requirements.
Reporting and Supply Gap Analysis
Coordinate and publish weekly, monthly, and quarterly customer supply reports.
Perform supply gap analysis to identify risks against customer demand and forecast requirements.
Develop and monitor execution plans to resolve problem parts and improve supply performance.
Present key supply metrics, risks, and recovery actions to management and customer-facing teams.
Continuous Improvement
Drive process improvements that enhance commitment accuracy, shortage visibility, and customer communication effectiveness.
Support implementation of planning tools, reporting enhancements, and operational best practices.
Participate in strategic customer account reviews and supply chain improvement initiatives.
Who You Are
Required
Bachelor's degree in Supply Chain Management, Business, Industrial Engineering, Operations Management, or related field.
3+ years of experience in supply chain planning, customer planning, demand planning, production planning, or account supply management.
Experience managing customer delivery commitments, shortage resolution, and cross-functional coordination.
Strong analytical skills with advanced proficiency in Microsoft Excel. Experience working with ERP/MRP systems such as SAP, Oracle, or equivalent.
Excellent communication and presentation skills. Fluent in both English and Mandarin, with the ability to effectively communicate with customers and cross-functional teams across global regions
Ability to manage multiple priorities in a fast-paced environment.
Preferred
Semiconductor, electronics, or high-tech manufacturing industry experience.
Experience supporting strategic or high-volume customer accounts.
Knowledge of capacity planning, wafer planning, assembly/test operations, and supply allocation processes
Key Interfaces: IT, Operations, Procurement, Planning, Logistics, and Customer Service
Life at Diodes
Diodes Incorporated delivers advanced analog and power semiconductor solutions to the world’s leading technology companies, driving innovation, efficiency, and performance across high‑growth markets. Our teams collaborate across engineering, manufacturing, and corporate functions in a fast‑paced, transparent culture guided by Integrity, Commitment, and Innovation.
We design reliable technology that improves the world—while prioritizing sustainability, safety, and employee well‑being.
Our Vision:Inspire future technology through leading semiconductor solutions.
Diodes Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
A leading global manufacturer and supplier of high-quality Analog and Power Solutions
Industry
Semiconductors
Company size
5,001-10,000 employees
Founded
1959
Headquarters
Plano, Texas
LinkedIn followers
20,820
Total funding
$706M
For information about career opportunities please visit www.diodes.com/careers
Diodes Incorporated (Nasdaq: DIOD), delivers high-quality semiconductor products to the world’s leading companies in the automotive, industrial, computing, consumer electronics, and communications markets. We leverage our expanded product portfolio of analog and power solutions combined with a flexible hybrid manufacturing model that meet customers’ needs. Our broad range of application-specific products, delivered through a total solutions sales approach and supported by global operations including engineering, testing, manufacturing, and customer service, enable us to be a premier provider for high-growth markets. For more information, visit www.diodes.com
Offices: 4949 Hedgcoxe Road Suite #200, Plano, Texas 75024, US
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