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Other
bachelor degree
Health Insurance, Dental Insurance, Vision Insurance, HSA, FSA, Mental Health Resources
Posted 32d ago
~40 hrs/week
Responsibilities
The Business Analyst will monitor and analyze technical issue resolution processes and represent RH Aero in OEM technical issue resolutions. They will also build relationships with OEM engineering teams and drive improvements in customer fulfillment.
Requirements
Candidates should have a college degree in a technical or business-related field or 5+ years of relevant experience. Strong problem-solving skills and proficiency in MS Office, CRM, and ERP systems are essential.
RH Aero Systems is setting the standard for aviation support equipment and services. Through our industry-leading businesses – Rhinestahl and HYDRO Systems – we deliver capability across custom-designed Ground Support Equipment, OEM-licensed engine and airframe tooling, 26 global service centers and innovative engineered solutions for OEMs, MROs and Operators worldwide. RH Aero Systems’ global headquarters are in Mason, Ohio, USA, with Regional Headquarters in Biberach, Germany and Singapore. For further details visit RHAero.com.
Job Summary
Technical Program Specialist (TPS) position is an integral part of RH Aero technical program management operation. Technical Program Manager (TPM) team uses its technical expertise in engine tooling and other Ground Support Equipment (GSE), to provide technical support for programs and services globally, across RH Aero products life cycle, from new product development, sourcing, sales to order fulfillment, post-delivery support and aftermarket services.
Key Responsibilities
Monitor performance trend of technical issues resolution processes. Represent RH Aero and voice of customer during engine Original Equipment Manufacturer (OEM) technical issue resolution processes such as Supplier Problem Report (SPR), Customer Problem Report (CPR), Supply Chain Query (SCQ). Use tracking tool such as Tool Query Report (TQR) portal or SPR/CPR/SCQ tracking lists to perform analysis of issue resolution processes. Build and nurture work relationship with OEM engineering / program management communities such as Support Equipment Design and Engineering (SEE) and Customer & Product Support Organization (C&PSO) for assigned engine programs Represent TPM in RH Aero Operations Review rhythm Monitor and analyze trends where technical issues affect customer fulfillment. Identify causes and determine rectification actions priorities. Lead TPM efforts and work with responsible OEM counterparts to drive improvements Monitor demand for TPM support and deliverables. Maintain up-to-date TPM customer commitments fulfillment demand and plan tracking sheet. Determine priorities lineup and drive planning and actions to satisfy customer needs Monitor demand for TPM reviews/inputs, such as CE/CA certification, Wt & Dim data, using ERP system such as Epicor. Work with respective TPM engine program owners to take timely action When faced with conflicting priorities, provide effective and timely communication to TPM concerned parties, to facilitate cross-function teamwork toward solutions that would benefit our customer and the business Continuously identify needs for digital tool that will help achieve more efficient and high quality TPM data operations in repeating processes. Present proposed solutions and/or business case. Maintain up-to-date engine tool lists source and output files. Use LEAN methodology to manage life cycle of tool lists and related technical files, from creation / importing, to revision and archive/removal. Accomplish other duties as assigned by management.
QualificationsQualifications and Experience
Demonstrated working knowledge or equivalent experience in maintenance of aircraft/engine or aviation systems product. College degree in technical, business administration, business analytics, or 5+ years of progressive experience in relevant area. Prior experience in manufacturing/sourcing/order fulfillment operations is a plus. Project management, planning, facilitating, and collaboration, using strong verbal and written communication skills. Demonstrated good problem-solving skills. Attention to details in large data processing. Computer literacy MS Office suites, CRM (Salesforce) and ERP systems (Epicor). Ability to influence others by ability to articulate purpose and needs, benefit to customer and business with desired outcome. This role is based in Mason, OH.
Other Information
We offer a comprehensive benefits package designed to support our team’s health, financial security, and overall well-being. The company offers competitive medical, dental, and vision plans, HSA and FSA plans, Mental health resources, and employee assistance programs. We offer Paid Parental Leave, Company Paid Long Term Disability, competitive 401k employer match, floating holiday, tuition reimbursement program, amongst other benefits.
We are committed to providing equal opportunities in employment. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. The company participates in E-Verify as required by law.
Related keywords
Business AnalystAerospaceTechnical Program ManagementGround Support EquipmentOEMEngine ToolingData ProcessingSupplier Problem ReportCustomer Problem ReportSupply Chain QueryTool Query ReportLEAN MethodologyEpicorSalesforceTechnical SupportCustomer Fulfillment
Rhinestahl Corporation announced it has entered into an agreement to acquire HYDRO Systems KG to form the clear industry leader in the aviation support equipment and services market. Combined, the organizations will become RH Aero Systems, and will set the new standard in comprehensive life cycle solutions. This covers engine and airframe tooling, ground support equipment and innovative engineered products and services along with asset management and sustainment. Further, through an extensive local services presence including strong onsite technical expertise and assistance, RH Aero Systems will reshape capability and support expectations for OEMs, MROs, and Operators worldwide.
Offices: 7687 Innovation Way, Mason, Ohio 45040, US · Ahfeldstraße 10, Biberach, Baden-Württemberg 77781, DE
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