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Jobs at Welch Packaging (Now Hiring) — 15 open

Welch Packaging logoWelch Packaging

Customer Service Representative

Bridgeview, Illinois, United States · On-site

Entry level

Description SUMMARY Customer Service Representative is responsible for engaging with customers on behalf of their company. Their duties include answering phone calls or emails from customers to answer questions, particip…

Skills: Customer Service, Amtech Operating System, Order Entry, Communication Skills, Problem Solving

Welch Packaging logoWelch Packaging

General Labor - 1st Shift - Cap City

Indianapolis, Indiana, United States · On-site

Entry level

Description SUMMARY Work in a production environment following all safety procedures, quality processes and hitting our targeted build rates. ESSENTIAL FUNCTIONS Follow proper safety procedures and processesResponsible f…

Skills: Assembling, Stacking, Wrapping, Stapling, Gluing

Welch Packaging logoWelch Packaging

General Labor - 3rd Shift - Indycorr

Indianapolis, Indiana, United States · On-site

Entry level

Description SUMMARY Work in a production environment following all safety procedures, quality processes and hitting our targeted build rates. ESSENTIAL FUNCTIONS Follow proper safety procedures and processesResponsible f…

Skills: Assembling, Stacking, Wrapping, Stapling, Gluing

Welch Packaging logoWelch Packaging

Material Handler - 3rd Shift - Indycorr

Indianapolis, Indiana, United States · On-site

Entry level

Description SUMMARY Operate clamp truck and forklift equipment to company standards. Receive rollstock and other raw materials by company procedures. Unload and load trucks and rail cars as necessary. Operate Bander, Han…

Skills: Forklift Operation, Clamp Truck Operation, Inventory Management, OSHA Compliance, LOTO Procedures

Welch Packaging logoWelch Packaging

General Labor - 1st Shift - Cap City

Indianapolis, Indiana, United States · On-site

Entry level

Description SUMMARY Work in a production environment following all safety procedures, quality processes and hitting our targeted build rates. ESSENTIAL FUNCTIONS Follow proper safety procedures and processesResponsible f…

Skills: Assembling, Stacking, Wrapping, Stapling, Gluing

Welch Packaging logoWelch Packaging

General Labor - 1st Shift - Cap City

Indianapolis, Indiana, United States · On-site

Entry level

Description SUMMARY Work in a production environment following all safety procedures, quality processes and hitting our targeted build rates. ESSENTIAL FUNCTIONS Follow proper safety procedures and processesResponsible f…

Skills: Assembling, Stacking, Wrapping, Stapling, Gluing

Welch Packaging logoWelch Packaging

Customer Service Representative

Lexington, Kentucky, United States · On-site

Entry level

Description SUMMARY Customer Service Representative is responsible for engaging with customers on behalf of their company. Their duties include answering phone calls or emails from customers to answer questions, particip…

Skills: Customer Service, Amtech Operating System, Order Entry, Communication Skills, Problem Solving

Welch Packaging logoWelch Packaging

Territory Manager

North Middletown, Kentucky, United States · On-site

Mid level

Description SUMMARY Responsible for the delivery of the service promise to our customers while selling, servicing profitable accounts. KEY RESPONSIBLITIES Hand delivers all quotes.Responsible for annual sales growth. (re…

Skills: Sales Growth, Account Management, Cold Calling, Amtech Operating System, Microsoft Excel

Welch Packaging logoWelch Packaging

Maintenance Technician - 2nd Shift

Valley View, Ohio, United States · On-site

Mid level

Description Mon-Thurs 2:30pm-12:30am SUMMARY Supports our production operations by ensuring the optimal performance of manufacturing equipment. In this hands-on role, you will be responsible for performing preventative m…

Skills: Preventative Maintenance, Mechanical Troubleshooting, Electrical Troubleshooting, Hydraulic Systems, Pneumatic Systems

Welch Packaging logoWelch Packaging

Machine Operator

Lincoln, Illinois, United States · On-site

Entry level

Description SUMMARY Work in a production environment following all safety procedures, quality processes and hitting our targeted build rates. ESSENTIAL FUNCTIONS Follow proper safety procedures and processesResponsible f…

Skills: Assembling, Stacking, Wrapping, Stapling, Gluing

Welch Packaging logoWelch Packaging

Territory Manager

Columbus, Ohio, United States · On-site

Mid level

Description SUMMARY Responsible for the delivery of the service promise to our customers while selling, servicing profitable accounts. KEY RESPONSIBLITIES Hand delivers all quotes.Responsible for annual sales growth. (re…

Skills: Sales Growth, Account Management, Cold Calling, Amtech Operating System, Microsoft Excel

Welch Packaging logoWelch Packaging

Assistant

Ashtabula, Ohio, United States · On-site

Entry level

Description SUMMARY Responsible for all activities associated with assisting the Operator and Helper with efficient, quality conscious, safe and productive operation of the machine ESSENTIAL FUNCTIONS Follows all safety …

Skills: Machine Operation, Setup Techniques, Troubleshooting, Quality Control, Data Entry

Welch Packaging logoWelch Packaging

General Labor - 2nd shift

Aurora, Illinois, United States · On-site

$20/hr–$20/hr

Entry level

Description SUMMARY Work in a production environment following all safety procedures, quality processes and hitting our targeted build rates. ESSENTIAL FUNCTIONS Follow proper safety procedures and processesResponsible f…

Skills: Assembling, Stacking, Wrapping, Stapling, Gluing

Welch Packaging logoWelch Packaging

General Labor

Ashtabula, Ohio, United States · On-site

Entry level

Description SUMMARY Work in a production environment following all safety procedures, quality processes and hitting our targeted build rates. ESSENTIAL FUNCTIONS Follow proper safety procedures and processesResponsible f…

Skills: Assembling, Stacking, Wrapping, Stapling, Gluing

Welch Packaging logoWelch Packaging

Hand Assembly

North Middletown, Kentucky, United States · On-site

Entry level

Description SUMMARY Work in a production environment following all safety procedures, quality processes and hitting our targeted build rates. ESSENTIAL FUNCTIONS Follow proper safety procedures and processesResponsible f…

Skills: Hand Assembly, Quality Control, Safety Compliance, Time Management, Problem Solving

Welch Packaging logo

Customer Service Representative

Welch Packaging

Bridgeview, Illinois, United States • On-site

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Entry level

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  • Full-time
  • high school
  • Posted 3d ago
  • ~40 hrs/week

Responsibilities

The representative manages customer engagements, handles order entry and tracking, and maintains accurate customer data within the Amtech system. They act as the primary internal point of contact for sales and ensure customer satisfaction through proactive communication regarding shipments.

Requirements

A high school diploma or equivalent is required, along with proficiency in the Amtech operating system and email communication. Candidates must possess strong organizational skills, a positive attitude, and the ability to navigate customer web portals.

Full job description

Description

SUMMARY

Customer Service Representative is responsible for engaging with customers on behalf of their company. Their duties include answering phone calls or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best help customers.

KEY RESPONSIBILITIES

  • Escalating queries and concerns to the Customer Service Manager. 
  • Enter all orders following the six checkpoints to avoid PO issues and send acknowledgement to customer within 24 hours.
  • Create and maintain correct customer information in Customer Master field in Amtech.
  • Maintain customer item specs.
  • Ensure that customers are satisfied with products or services.
  • Enter customer complaints and short pays in Amtech.
  • Coordinate customer pickups of defective products with shipping
  • Supports and delivers The Ultimate Corrugated Experience to all customers internal and external. 
  • Effectively build and maintain relationships with customers and Territory Managers
  • Main internal point of contact for Sales
  • Proactively inform customer of late/partial shipments to determine resolution.
  • Manage & maintain customer inventory levels.
  • Generate and maintain quotes that are distributed by Sales Rep to the customer. 
  • Qualify order due dates for short lead time orders and monitor machine hours and plant loading for booking purposes. 
  • Other duties as assigned. 

REQUIREMENTS/QUALIFICATIONS

Education:

  • High School Diploma or Equivalent Required 

Experience

  • Functioning user of Amtech operating system.
  • Ability to use email communication.
  • Ability to learn and navigate customer web portals.
  • Align with Welch Core Values 
  • Good communication skills, organized, detail oriented, positive attitude, optimistic. 

SPECIFIC KNOWLEDGE, SKILLS OR ABILITIES

  • Strong written and oral communication. 
  • Organization and attention to detail. 
  • Analytical and problem-solving skills. 
  • Time management. 
  • Systems analysis. 
  • Mathematical and deductive reasoning. 
  • Critical thinking. 

PHYSICAL DEMANDS/WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job with or without reasonable accommodation.

The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job.

Physical Requirements:

  • Sit and stand as needed.
  • May require walking on a level surface for periods throughout the day.
  • Reaching above shoulders, below waist and lifting as required to file documents or store materials. 
  • Lifting to 25 lbs.

Work Environment:

  • Typical office setting 
  • May require you to enter a manufacturing environment that requires proper PPE including safety shoes, safety glasses and hearing protection. 
  • Manufacturing environment may be loud, hot/cold depending on season. 

Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions.

Welch Packaging is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran

Related keywords

AmtechCustomer ServiceOrder EntryPO IssuesCustomer MasterInventory LevelsManufacturing EnvironmentPPECorrugated ExperienceCustomer Relationship ManagementSystems AnalysisDeductive Reasoning

About Welch Packaging

LinkedInVisit site

A family-owned network of custom corrugated manufacturing operations that Make a Difference.

Industry
Packaging & Containers
Company size
1,001-5,000 employees
Founded
1985
Headquarters
Elkhart, IN
LinkedIn followers
11,124

Welch Packaging is a family-owned business that has grown into a network of custom corrugated manufacturing companies. Founded in 1985 as Elkhart Container, today Welch Packaging serves customers from 26 corrugated business units and 1 distribution business concentrated in the Midwest, Midsouth, and expanding into the Mid-Atlantic. All business units in the Welch family are united by a common cause: To make a difference in their customers’ business, their associates’ lives, and the communities where they operate. Welch Packaging specializes in creating “Ultimate Corrugated Experience” for local customers, providing industrial packaging, retail-ready packaging, assembly, and fulfillment services. To learn more about Welch Packaging check out this video: https://www.youtube.com/watch?v=ahGT2XFrHYY

Offices: 1020 Herman Street, Elkhart, IN 46516, US · 4700 Alkire Rd, Columbus, OH 43228, US · 1240 Matzinger Road, Toledo, OH 43612, US · 6090 Hillcrest Drive, Valley View, OH 44125, US · 9900 Industrial Drive, Bridgeview, IL 60455, US

Consumer GoodsPackaging ServicesManufacturing
View all jobs at Welch Packaging

About Welch Packaging

LinkedInVisit site

A family-owned network of custom corrugated manufacturing operations that Make a Difference.

Industry
Packaging & Containers
Company size
1,001-5,000 employees
Founded
1985
Headquarters
Elkhart, IN
LinkedIn followers
11,124

Welch Packaging is a family-owned business that has grown into a network of custom corrugated manufacturing companies. Founded in 1985 as Elkhart Container, today Welch Packaging serves customers from 26 corrugated business units and 1 distribution business concentrated in the Midwest, Midsouth, and expanding into the Mid-Atlantic. All business units in the Welch family are united by a common cause: To make a difference in their customers’ business, their associates’ lives, and the communities where they operate. Welch Packaging specializes in creating “Ultimate Corrugated Experience” for local customers, providing industrial packaging, retail-ready packaging, assembly, and fulfillment services. To learn more about Welch Packaging check out this video: https://www.youtube.com/watch?v=ahGT2XFrHYY

Offices: 1020 Herman Street, Elkhart, IN 46516, US · 4700 Alkire Rd, Columbus, OH 43228, US · 1240 Matzinger Road, Toledo, OH 43612, US · 6090 Hillcrest Drive, Valley View, OH 44125, US · 9900 Industrial Drive, Bridgeview, IL 60455, US

Consumer GoodsPackaging ServicesManufacturing
View all jobs at Welch Packaging

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