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$94k–$130k/yr
Full-time
Posted 12d ago
~40 hrs/week
Responsibilities
Leads operational execution across multiple sites to ensure timely, high-quality, and compliant ROI services. Manages frontline teams and supervisors while partnering with workforce planning and regional leadership to drive performance.
Requirements
Requires experience managing teams in healthcare operations, HIM, or large-scale production environments with a strong understanding of HIPAA. Must be proficient in using metrics and dashboards to guide operational decision-making.
Full job description
Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.
By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.
The Sr. Manager, Service Delivery leads operational execution across one or more assigned sites, ensuring the delivery of timely, high-quality, and compliant ROI services. This leader oversees Supervisors and frontline teams, manages staffing and scheduling, drives operational performance, and ensures adherence to standardized workflows. The Manager serves as the operational heartbeat at the local level—owning throughput, quality, and people management while partnering closely with Workforce Planning, NOC, and regional leadership.
This role requires traveling to Redwood City, CA up to around 50% of the time.
You will:
Stabilize execution across multiple sites or portfolios, resolving cross-site bottlenecks and operational risks
Serve as the senior point of escalation for complex operational issues (non-customer-facing)
Monitor KPIs (TAT, OTD, quality, productivity, aging) and drive corrective action where trends indicate risk
Coach and mentor Service Delivery Managers to strengthen leadership capability, performance rigor, and decision-making
Support succession planning, readiness, and consistency in performance management practices
Partner with Managers and Supervisors to address performance issues and development needs
Reinforce standardized workflows and reduce operational drift, particularly during periods of change
Support audit readiness and compliance with HIPAA, DMPO, UAD, and internal standards
Identify multi-site quality trends and deploy targeted improvement actions
Partner with Account Management, Implementation, Workforce Planning, and NOC to support new client onboarding, remodels, and transitions
Support integration of global delivery and centralized operating models into Service Delivery
Ensure operational readiness for new tools, workflows, and training models
Execute and support cross-site continuous improvement initiatives and transformation pilots
Maintain and contribute to skills matrices and capacity optimization efforts
Act as a connector across Service Delivery, NOC, Training, Workforce Planning, and Shared Services
What you will bring to the table:
Experience managing teams in healthcare operations, HIM, or a large-scale production environment
Demonstrated ability to coach and develop people leaders
Comfort using metrics and dashboards to guide operational decision-making Strong understanding of HIPAA and regulated workflows
Problem-solving skills and the ability to respond quickly to operational fluctuations
Ability to collaborate cross-functionally with NOC, Workforce Planning, Training, and Shared Services
Bonus points if:
You have experience with ROI workflows or EMR systems
You have led multi-site teams
You have experience with Lean or continuous improvement methodologies
We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.
The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.
The estimated total cash compensation range for this role is:
$94,000—$130,000 USD
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the ‘Interview Accommodation Request’ category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy.
Related keywords
ROI WorkflowsEMR SystemsLean MethodologyHIPAADMPOUADHealthcare OperationsHIMService DeliveryKPIsTATOTDWorkforce PlanningNOCCapacity OptimizationData Collaboration
Datavant is the data collaboration platform trusted for healthcare. With a mission to make the world’s health data secure, accessible, and actionable, Datavant works with payers, providers, life sciences, legal and insurance clients globally to accelerate insights. Datavant enables more than 60 million healthcare records to move between thousands of organizations across the healthcare ecosystem, more than 80,000 hospitals and clinics, 75% of the 100 largest health systems, and 350+ real-world data partners. Datavant has office locations in Boston, New York and San Diego, with international offices in Barcelona and Galway. To learn more about Datavant, visit datavant.com and follow us on LinkedIn.
Offices: New York City, New York 10001, US
data privacyhealth dataRelease of InformationHealthcare InteroperabilityAI in HealthcarePopulation Health Managementand Health Data ExchangemHealthInformation TechnologyHospital
How much do Data & Analytics jobs in Redwood City, CA pay?
Based on 143 listings with disclosed salaries, most data & analytics jobs in Redwood City, CA pay between $136k–$264k per year. Individual offers vary with seniority, company size, and specialization.
How many Data & Analytics jobs are open in Redwood City, CA right now?
There are currently 181 open data & analytics positions in Redwood City, CA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Data & Analytics roles in Redwood City, CA?
Companies currently hiring include Revolution Medicine, Luma, C3 AI, Box, Snorkel AI, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Data & Analytics jobs in Redwood City, CA?
Yes — 127 of the 181 open data & analytics positions offer remote or hybrid work (11 remote, 116 hybrid).
How do I apply for Data & Analytics jobs in Redwood City, CA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.