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Full-time
Posted 2d ago
Apply by Oct 30
~40 hrs/week
Responsibilities
The Process Manager will architect and deploy complex, multi-step customer lifecycle campaigns using the Braze platform. They will also collaborate with engineering teams to ensure data integrity and analyze campaign performance to drive key business metrics.
Requirements
Candidates must have at least 3 years of hands-on experience with the Braze platform and possess strong technical literacy in HTML, CSS, and Liquid templating. A detail-oriented mindset with a deep understanding of user journeys and data-driven decision-making is required.
Full job description
Roles and Responsibilities:
Campaign Execution: Build, test, and deploy end-to-end lifecycle campaigns across Push, IAM (In-App Messages), Content Cards, Email, and SMS.
Canvas Mastery: Architect complex, multi-step customer journeys using Braze Canvas, utilizing branching logic, frequency capping, and re-eligibility settings.
Personalization: Use Liquid logic and Connected Content to pull real-time data into messages for a truly 1:1 user experience.
Audience Segmentation: Define and maintain dynamic segments based on custom attributes, events, and behavioral data.
A/B Testing: Design and execute rigorous multivariate tests on copy, creative, and send-times to drive incremental lift in KPIs.
Reporting & Analytics: Monitor campaign health and report on key metrics (CTR, Conversion Rate, Unsubscribe Rate) using Braze Current or native reporting tools.
Data Integrity: Collaborate with Engineering and Product teams to ensure the right custom attributes and events are being mapped correctly into the Braze SDK.
Hands-on Braze Experience: Minimum 3 years of experience specifically inside the Braze platform (Braze Certification is a major plus).
Technical Literacy: Comfort with HTML/CSS for email styling and Liquid templating for dynamic content.
Analytical Mindset: You don't just pull reports; you find the "why" behind the numbers.
Attention to Detail: An obsessive approach to QA—checking every link, deep link, and personalization tag before it goes live.
Lifecycle Knowledge: A deep understanding of the user journey (Onboarding, Retention, Win-back, and Loyalty).
A leading provider of productized services bringing together people, tech & domain expertise to amplify business results
Industry
IT Services and IT Consulting
Company size
10,001+ employees
Founded
2000
Headquarters
Mumbai, Maharashtra
LinkedIn followers
681,292
Total funding
$437M
eClerx is a productized services company, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services.
Offices: 29 Bank Street, Fort, 1st Floor, Mumbai, Maharashtra 400 023, IN · 286 Madison Avenue, 14th Floor, New York, NY 10017, US · 1 Dover Street, 1st Floor, London, London W1S 4LA, GB · 152 Beach Road, #14-05/06, Gateway East, Singapore 189721, SG · 12708 Riata Vista Circle, Suite A-116, Austin, TX 78727, US
How many Data & Analytics jobs are open in Navi Mumbai, India right now?
There are currently 706 open data & analytics positions in Navi Mumbai, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Data & Analytics roles in Navi Mumbai, India?
Companies currently hiring include Accenture, Morningstar, eClerx, Capgemini, Vertoz, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Data & Analytics jobs in Navi Mumbai, India?
Yes — 69 of the 706 open data & analytics positions offer remote or hybrid work (12 remote, 57 hybrid).
How do I apply for Data & Analytics jobs in Navi Mumbai, India?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.