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Your new role The Tariffication squad consists of a mix of Customer Journey Experts, Technical Analysts and Developers and a mix of experienced colleagues and professionals. The Tariffication squad is the owner of every …
Senior Customer Journey Expert Tariffication and Billing (DBCF)
Brussels, Brussels-Capital, Belgium · Hybrid
Senior$3.9B raised
Your new role The Tariffication squad consists of a mix of Customer Journey Experts, Technical Analysts and Developers and a mix of experienced colleagues and professionals. The Tariffication squad is the owner of every …
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Senior Customer Journey Expert Tariffication and Billing (DBCF)
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Full-time
Attractive gross salary, Flex budget, Statutory holidays, Annual leave, Public holiday, Bank holidays
Posted 7d ago
~40 hrs/week
Responsibilities
You will lead the tariffication squad to define and implement transparent billing solutions while ensuring an excellent customer experience. You will act as the right hand to the Product Owner to orchestrate squad work, prioritize the backlog, and manage feature delivery.
Requirements
The ideal candidate possesses strong stakeholder management skills and the ability to translate complex business needs into clear functional requirements. You should have deep knowledge of payment concepts and a data-driven mindset to challenge the status quo effectively.
Full job description
Your new role
The Tariffication squad consists of a mix of Customer Journey Experts, Technical Analysts and Developers and a mix of experienced colleagues and professionals. The Tariffication squad is the owner of every billing event in ING Belgium and thus on the crossroad to change the lives of millions of users.
A day in the life of a Senior Customer Journey Expert Tariffication and Billing
Ensure an excellent customer experience for our customers. Have a deep understanding of all advanced needs of our business partners and translate these expectations towards a simple and transparent billing solution.
Be the expert. In today’s world, our business partners require tailored & flexible billing solutions. A close collaboration with stakeholders will ensure you will become the subject matter expert and drive the requested changes, always leveraging data insights to support your decisions.
You are in the driver seat of shaping the requirements. You have full autonomy and ownership to define the target solution, grounding your choices in clear data and analytical evidence.
Work in an Agile way. You are the right hand of the Squad Master (PO) in the orchestration of the work of one or several squads to bring to production the features/journeys defined in the roadmap. You help prioritize the backlog of your squad, test (User Acceptance Testing), release, and manage the features coordinated or delivered by your squad.
Lead by example. You can navigate between the priorities assigned to the squad and delegate the tasks efficiently to the correct people.
As a Senior Customer Journey Expert, you will have the opportunity to take a role with high visibility and exposure, interact with many stakeholders and aspects of ING. Put your analytical qualities and data‑driven mindset to the test and be independent, while contributing to ING’s strategic goals.
How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.
Further more you:
Are proactive. you can lead initiatives and work autonomously.
Have excellent stakeholder management & communications skills: you manoeuvre easily through complex policies, processes, and people-related organizational dynamics across ING; you have the ability to bring people together to work towards the same purpose. And you are good at explaining complex issues in an easy-to-understand way to get people on board.
Can write clear business requirements and give functional requirements to the team in charge of making the developments.
Are brave to challenge the status quo. Asking the right questions towards stakeholders to ensure the most effective & efficient solution is moving forward, always supported by data‑based arguments.
Are knowledgeable in the world of payments. Concepts like SCT (inst), SDD, Statements, Billing & Tariffication, Card payments, PoS payments, wallets and subscriptions are well understood.
Rewards and benefits We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions. The benefits of working with us at ING include:
An attractive gross salary, depending on your job category and professional experience.
Flex Budget
20 statutory holidays, plus an additional 9–11 days of annual leave, 1 regional public holiday, and 4 bank holidays
Profit Sharing
Reimbursement of your train or bus pass
Telephone subscription and internet allowance
Pension Plan
Hybrid working
Personal growth and challenging work with endless possibilities
An informal working environment with innovative colleagues
Questions or want to apply directly? Should you have any questions, please contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button. We are looking forward to meeting you!
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
Offices: Bijlmerdreef 106, Amsterdam, North Holland 1102 CT, NL