Job Summary The role uses process analysis, data, and change management to identify inefficiencies, redesign workflows, and improve service delivery so that customer satisfaction, retention, and loyalty are enhanced. Res…
Skills: Process Mapping, Process Analysis, Change Management, Lean Six Sigma, Kaizen
Victory Live
Marketplace Data Analyst
Atlanta, Georgia, United States · On-site
Mid level
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The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w…
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The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w…
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ExamWorks
Governance Analyst (32823)
Atlanta, Georgia, United States · On-site
Senior
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Full-time
bachelor degree
Posted 12d ago
~40 hrs/week
Responsibilities
The role involves mapping and redesigning customer-facing workflows to improve service delivery, efficiency, and customer satisfaction. It requires cross-functional collaboration to implement process improvements, integrate new technologies, and lead organizational change initiatives.
Requirements
Candidates should have at least 7 years of experience in process analysis and design, with a strong background in improvement methodologies like Lean Six Sigma. A bachelor's degree in engineering or a related field is preferred, along with proven leadership skills and the ability to drive complex organizational change.
Full job description
Job Summary
The role uses process analysis, data, and change management to identify inefficiencies, redesign workflows, and improve service delivery so that customer satisfaction, retention, and loyalty are enhanced.
Responsibilities
Process Mapping & Analysis: Map current customer-facing workflows (e.g., support, onboarding, billing) to identify bottlenecks, redundancies, and compliance gaps
Customer-Centric Redesign: Redesign processes to reduce wait times, improve accuracy, and align with customer expectations, using methodologies like Lean Six Sigma or Kaizen
Data-Driven Insights: Use analytics to measure performance, track KPIs (e.g., first-contact resolution, NPS, CSAT), and validate improvement impact
Cross-Functional Collaboration: Partner with Category, IT, Operations, and Marketing to align process changes with product features and customer journeys
Change Management: Lead training, communication, and adoption strategies to ensure smooth transition and sustained improvements
Technology Integration: Work with IT to automate or simplify steps (e.g., self-service portals, AI chatbots) to improve speed and accuracy
Stakeholder Alignment: Manage conflicting priorities between departments while keeping customer experience as the central goal
Qualifications
Preferred Bachelor's Degree in Industrial Engineering, Engineering, or a related field.
7+ years of domain experience including process analysis, process design at scale, and applying improvement methodologies using multiple technologies, tools, or platforms to drive process optimization.
Demonstrated ability to design processes for AI-readiness and automation, engineering systems that can hand off to AI as capabilities evolve rather than simply optimizing existing workflows.
Experience applying a systems thinking lens to process design, identifying upstream root causes and downstream impacts before prescribing solutions.
Demonstrated experience leading organizational change, including stakeholder alignment, communication planning, and adoption measurement.
Lean/Six Sigma Black Belt or equivalent process management expertise. Additional consideration given to Agile, service design, and other relevant experience.
Proven track record of leading and coaching successful complex process improvements.
Proven ability to interact and communicate with people at all levels of the organization in an open and transparent manner.
Proven ability to work collaboratively with a wide range of stakeholders, demonstrating ability to lead and influence, express opinions, and structure arguments clearly to drive alignment to measurable outcomes.
Demonstrated focus on end-to-end customer journey and customer-centric outcomes.
Prior experience developing business processes in customer support operating models that balance multiple stakeholder interests.
Demonstrated creative problem solving and analytical skills with a pragmatic sense of how to get things done.
Ability to travel up to 20% of time.
Excellent follow through skills
Preferred Qualifications
PeopleSoft experience a plus
Leadership
Embodies the following values: serve, perform, influence, respect, innovate, team.
Effectively communicates by motivating and inspiring others through clear and proactive communication.
Delivers results and drives customer success by committing and focusing on outcomes to deliver results and making the customer the center of decisions.
Makes balanced decisions and thinks strategically by being a forward thinker.
Develops high-performing teams by providing inclusive leadership, attracting and developing world-class talent, providing ongoing feedback and building trust across the organization.
Physical Demands / Working Environment
List of physical demands that the job requires.
List of details about the working environment.
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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
Related keywords
Process ImprovementCustomer ExperienceWorkflow RedesignLean Six SigmaKaizenData AnalyticsKPINPSCSATChange ManagementAutomationAISystems ThinkingStakeholder ManagementIndustrial EngineeringPeopleSoft
Alliance Automotive Group is a leading distributor of passenger and commercial vehicle parts to the independent automotive aftermarket in Europe. It operates in France, the U.K., Ireland, Germany, the Netherlands, Belgium, Spain, Portugal, Poland, Hungary and Romania. The company is a wholly-owned subsidiary of Genuine Parts Company (GPC), the largest global automotive replacement parts distributor with activities in North America, Europe, and Australasia.
- Over 17,000 employees
- € 3.4 billion revenue
- 2,500+ points of sale
- 79 distribution centres covering 500,000 sqm
How much do Data & Analytics jobs in Atlanta, GA pay?
Based on 1072 listings with disclosed salaries, most data & analytics jobs in Atlanta, GA pay between $70k–$200k per year. Individual offers vary with seniority, company size, and specialization.
How many Data & Analytics jobs are open in Atlanta, GA right now?
There are currently 2,488 open data & analytics positions in Atlanta, GA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Data & Analytics roles in Atlanta, GA?
Companies currently hiring include The Home Depot, Truist, ICE, Capgemini, Publicis Groupe Holdings B.V., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Data & Analytics jobs in Atlanta, GA?
Yes — 1196 of the 2488 open data & analytics positions offer remote or hybrid work (280 remote, 916 hybrid).
How do I apply for Data & Analytics jobs in Atlanta, GA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.