Customer Service & Support Jobs in Wrocław, Poland (Now Hiring) — 94 open — Page 5

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We are now looking for a Specialist, Order Management to join our team in UPM Business Hub, Poland in Wrocław.

Greetings from your future manager

“Being able to see, learn, develop and implement all the new initiatives around us is a unique opportunity to affect how UPM Communication Paper Supply Chain will look like in the future. The activities we are carrying out range from daily order management tasks to short-term improvements and supporting the implementation of bigger scale process developments as well as support of major projects. You will be part of a diverse team of professionals driving UPM Communication Paper Supply Chain to be a professional and efficient organization.” – Karolina Aftyka, Team Leader, Order Management

What you will do

• Provide high-quality and efficient quotes and order management to ensure smooth production, delivery & billing processes

• Enable accurate and timely recording, processing and confirmation of orders

• Supporting implementation of effective and efficient order management ways of working

• Check orders for plausibility and completeness and assuring appropriate order flow with the compliance to organizational policies and service offering

• Carry out related processes such as Materials & Package Material master data

• Ensure troubleshooting in order processes

• Support internal projects and actively participate in the implementation of future ways of working

• Support continuous improvement of work processes, guarantee smooth and timely communication with various internal stakeholders and customers to achieve efficient order management processes

Who you are 

• You have a relevant university degree or at least 2 years business experience in customer service or order processing

• You have a good knowledge of Order Management tools (e.g. SAP)

• You coordinate and communicate effectively with internal stakeholders

• You are a team player and good networker

• You provide a solution oriented and customer focused mindset

• You have an interest in working in international teams and to cooperate with multiple teams

• You have excellent verbal and written communication skills in English. Other European languages will also be considered an asset

This is what we offer to you  

• A meaningful job: We have an inspiring purpose “We renew the everyday for a future beyond fossils”. Our work is impactful and transformative.  

• A caring community: Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees. 

• Development opportunities: We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth. 

• Responsible employer: Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas, from climate change mitigation to enhancing biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves. 

Learn about our Rewarding and our Ways of working

Additional information about the position

This position is located in Wrocław, Poland.

This role requires regular on-site presence in a hybrid working model, with three days per week in the office. Additionally, it includes occasional late shifts until 18:00, scheduled on a rota basis (typically once every eight weeks).

The position holder will report to Team Leader, Order Management.

How to apply 

To apply, please submit your CV and cover letter by July 11, 2026. Please note that we accept only applications submitted through our online application system. We begin reviewing applications as they are received, and you may be contacted before the application deadline. 

For support with submitting your application, please contact our HR Service Center at [email protected] or tel.  +48123999499.

Learn more about how to apply from our Careers page. 

Country-specific information

If you have any concerns about the recruitment and selection process, you can report those online through the UPM Report Misconduct channel using the link: https://www.upm.com/investors/governance/compliance/reportmisconduct/

UPM business information

UPM is a material solutions company, renewing products and entire value chains with an extensive portfolio of renewable fibres, advanced materials, decarbonization solutions, and communication papers. In Poland, UPM is running two factories near Wrocław, a Human Resources Service Center in Kraków and UPM Business Hub at the heart of the city of Wrocław. At the moment, the Wrocław Hub brings together over 600 professionals in customer, supplier and financial services. 

What makes us unique? The Finnish leadership culture encourages people in personal growth and self-development, and our values - trust and be trusted, achieve together, renew with courage – are visible in our everyday work. We are inspired by the limitless opportunities of the bioeconomy and we lead the way towards a future beyond fossils. Got interested? Join us on this exciting path! #growthwithUPM 

If you wish to get more insight about who we are, check out this page! 

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