Customer Service & Support Jobs in Worcester, MA (Now Hiring) — 451 open — Page 14

Compensation Pay Range:

$39,000.00 - $90,000.00

The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.  Additional compensation includes annual, quarterly performance, or premiums may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Responsible for calling on assigned and new Professional Customer Accounts. Objectives are to work with assigned store managers and show consistent professional account sales growth through the sales of company products and professional program offerings. Projects proper O'Reilly image and follows policies and procedures to ensure their territory is operating as economically and efficiently as possible.

 

ESSENTIAL JOB FUNCTIONS

Maintain customer base and increase sales volume on assigned accounts. Average number of assigned accounts is based off market entitlement in TSM territory. Average 18 - 22 calls per day.

Manage accounts as needed to best serve the professional customer and maintain up-to-date records for each account. Grow business by remaining competitive and maximizing the profit opportunity for that particular market. Pursue new, prospective accounts with the goal of two to five weekly (unassigned) cold calls. Aggressively promote and provide applicable training (as required) on all company programs which build relationships between the store and their professional and potential customers: Mitchell1, FirstCall OnLine, CAR, Stocking Inventories, Consignments, Tool and Equipment, RWT Clinics, National Accounts, Niche Markets, Integrated Auto Parts, Paint, Body and Equipment, etc.

Ensure assigned accounts are designated with a set call schedule in the Sales Call Management Tool. Post current schedule at each assigned store location and discuss plans and action items with the store manager prior to calling on each days scheduled customer. The TSM Job is a full-time commission/base position that may require more than eight hours per day starting at 7:30 - 7:45 a.m. and returning to store no sooner than 4:30 p.m. to input call details through the Sales Call Management Tool. Overnight travel is required on an as needed basis.

Provide, address and support any and all customer service issues which deter business growth and in accordance with company policy. Work with RFSM, DM and SM to build a team support system that maintains excellent customer service.

Work with credit and store managers to correct problems in collection efforts with Professional Customers, in accordance with company policies.

Serve as a Liaison between stores and Professional Customers on labor claims and other sensitive issues, in accordance with company policies.

Ensure all information conveyed in weekly TeamNet communication systems or RFSM/TSM Conference Calls is utilized in the field to enhance business and field compliance for corporate directed requests.

Prompt communication via the daily Sales Call Management Tool, e-mail, To Do Assignments, etc., is essential to efficient company operation.

Responsible for completing all assigned and extra credit LMS to maximize field skills to support Professional Customer growth, remain compliant on company policies and procedures and minimize accidents and related expenses.

Responsible for reviewing or providing information for all related reports that support operation and function of the territory. Remain alert for competitive situations and keep management informed.

Mandatory attendance is required for all schedules calls and meetings as directed. Communication and instructions conveyed during these meetings are vital so field supervisors may address or research your questions whenever possible. Actively participate in trade shows and training classes as scheduled.

TSMs are required to maintain a professional image as they represent the company in the field. Proper shirt attire is required through the Field Apparel Program and allowance system.

The TSM position requires extensive driving on a daily basis, which requires a valid driver's license according to the Employment Driving Policy and Guidelines #113.

SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES

Required: 

High school diploma or equivalent.

Working knowledge of auto repair, parts, equipment and systems.

Strong verbal communication skills.

Good written communication skills.

Excellent interpersonal and people skills. 

Working knowledge of Microsoft Word and Excel

Basic computer and typing skills.

Excellent organizational and time management skills. 

Valid Driver’s License

Reliable Transportation

Desired:

Technical training or schooling.

TSM Track in Fast Track Training

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization. 

Total Compensation Package:

• Competitive Wages & Paid Time Off

• Stock Purchase Plan & 401k with Employer Contributions Starting Day One

• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)

• Team Member Health/Wellbeing Programs

• Tuition Educational Assistance Programs

• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [email protected] or call (800) 471-7431 option 1, and provide your requested accommodation, and position details.