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Full-time
associate degree, professional certificate
Tuition Reimbursement Program, Health Insurance, Dental Insurance, Vision Insurance, Company-paid Life Insurance, Short-Term Disability Insurance
Posted 72d ago
~40 hrs/week
Responsibilities
The Calibration Technician manages internal and external instrument calibration and oversees the North American RMA process. Responsibilities include failure analysis, customer complaint resolution, billing for service costs, and generating quality reports.
Requirements
Requires 3+ years of experience as a Calibration Technician and proficiency in standard business software. Formal training in Metrology and experience with ISO-17025 or ISO-9001 quality management systems are highly desired.
Full job description
With over 100 years’ accumulated experience, ZIEHL-ABEGG is the world leading fan and motor manufacturer. We are the proven leader in the fan and ventilation market, providing innovative and energy efficient solutions to our business partners and customers.
The calibration technician is principally responsible for successful execution and management of all internal and external instrument calibration work.
Calibration Technician
Your main responsibilities will be:
Communicate via phone, e-mail, and other communication tools with customers
North American RMA process responsibility
Monitor, track, and report on incoming and outgoing RMAs
Track & document returns in QSYS, Airtable, and on company server
Assist in product failure analysis with Service Technicians and Quality department
Respond to customer complaints within 24hrs of receipt
Issue and generate quotes for repairs
Generate invoices for return shipment orders
Track root cause analysis to reduce complaints in QSYS
Acting as Service Administrator Supervisors Deputy
Responsible for all billing to ZASE for service-related costs
Generate monthly Q-Cost reporting associate with Service-related items
Organize RMA data for Service Trips
Train new employees
Creates ProForma invoices for Service items
Other duties as assigned
Job Requirements:
3+years of experience as a Calibration Technician.
Formal training in Metrology highly desirable (Certified and/or an Associates Degree, preferably in a technical discipline specific to calibration and instrumentation)
Detailed experience with quality management systems (ISO-17025, ISO-9001) highly desirable
Capable of lifting (40 pounds)
Thorough knowledge of standard business software products (Microsoft Office, Outlook, Windows etc.)
Proficient computer skills/fast learner of new business software
Strong competency in record keeping / organization, database maintenance, spreadsheets.
Ability to maintain excellence and accuracy in a dynamic, fast-paced, multi-disciplinary environment.
Ongoing commitment to advance knowledge in the field of instrument calibration methods and providing excellent customer service.
Must work well in a team environment and must demonstrate excellent communication skills in the interaction with coworkers and suppliers
Must demonstrate attention to detail and conscientiousness related to the quality of work
Analytical problem solving
Self-directed and highly motivated
We offer:
Tuition Reimbursement Program- We encourage team members to continue their education to support their current or future work.
We offer a comprehensive benefits package including Health, Dental and Vision options.
Company-paid Life insurance, Short and Long-Term Disability insurance, and Parental leave.
401(k) retirement account with a generous company match
Phenomenal work life balance offering twenty (20) days of Paid Time Off (PTO) per calendar year.
Holidays totaling eleven days (11) per calendar year including a floating holiday of employee’s choice.
Career advancement and training opportunities
We welcome candidates from all backgrounds and are dedicated to providing an inclusive environment where everyone feels valued and supported.
EEO compliant employer
Related keywords
CalibrationMetrologyISO-17025ISO-9001RMAQSYSAirtableFailure AnalysisRoot Cause AnalysisProForma InvoicesQ-Cost ReportingInstrumentationQuality ManagementFan and Motor ManufacturingVentilation Market
Appliances, Electrical, and Electronics Manufacturing
Company size
1,001-5,000 employees
Headquarters
Winston-Salem, North Carolina
LinkedIn followers
10,652
ZIEHL-ABEGG (Künzelsau, Germany) is one of the leading global companies in the field of ventilation, control and drive technology. In the 1950s, ZIEHL-ABEGG established the basis for modern fan drives: external rotor motors which even today are still seen as state-of-the-art worldwide. Another area of business is electric motors which provide the power, for example, for elevators or medical applications (computer tomography equipment).
ZIEHL-ABEGG employs 3,000 personnel in its production plants in Southern Germany. The company has a global workforce of 5,800 spread between 17 production plants, 30 companies and 114 sales locations. The products, approx. 30,000 in all, are sold in more than 100 countries. Turnover in 2025 totaled more than one billion euros.
Emil Ziehl founded the company in Berlin in 1910 as a manufacturer of electric motors. After the Second World War the company’s headquarters were relocated to Southern Germany.
ZIEHL-ABEGG SE is not a listed company but instead is family-owned.
We make the world livable.
For more information go to www.ziehl-abegg.us
Legal notice: https://www.ziehl-abegg.com/us/en/legal-notice/
Privacy: https://www.ziehl-abegg.com/us/en/privacy/
Offices: 4971 Millennium Dr, Winston-Salem, North Carolina 27107, US · 7220 Trade St, San Diego, California 92121, US · 802 Mulberry St, Noblesville, Indiana 46060, US · 307 E Danforth Rd, Edmond, Oklahoma 73034, US · 2500 County Road 42 W, Burnsville, Minnesota, US
Ventilationcontroldrive and automotive technologyElectronic ManufacturingAxial FansCentrifugal FansEngineeringVentilation SystemsHVACHVACR
How many Customer Service & Support jobs are open in Winston-Salem, NC right now?
There are currently 980 open customer service & support positions in Winston-Salem, NC listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Winston-Salem, NC?
Companies currently hiring include Lowe's Companies, Inc., Aramark Healthcare+, CVS Health, The Wendy's Company, H&R Block, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Winston-Salem, NC?
Yes — 36 of the 980 open customer service & support positions offer remote or hybrid work (31 remote, 5 hybrid).
How do I apply for Customer Service & Support jobs in Winston-Salem, NC?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.