Customer Service & Support Jobs in Winston-Salem, NC (Now Hiring) — 991 open — Page 32

Under the direction of a Supervisor, the Representative in PFM Business Intelligence is a member of the Business Intelligence team and is responsible for auditing contract and MAC exceptions and supporting client initiatives. Duties include identifying MAC, pricing and contract exceptions, submitting appeals to the carriers, recording responses from the carriers, preparing standard reporting, interacting with numerous internal and external parties, cross-training with other team members, pulling data and adding MAC appeals information for QBRs and MBRs, product testing and uploading claims and tagging in the Audit Management Application.

Primary Accountabilities:

Analytical

• Understand the nature of retail pharmacy

• Monitor the data to ensure that the carriers adjusted reimbursement

• Run reports and create uploads to vet and submit claims for MAC appeals

• Create and deliver standard MAC reporting on a weekly basis to the client

Technical

• Use data visualizations appropriately and effectively

• Identify, develop and implement new procedures to increase efficiency and productivity of work processes

• Participate in product grooming, perform and lead user acceptance testing

• Produce reports and other requested deliverables including financial analysis

• Design internal and external facing dashboards for trending and benchmarking

Operational

• Contact clients for invoices when needed; fax invoices and supporting documentation to the carriers

• Run reports and create uploads to vet and submit claims for MAC appeals

• Upload claims in the Audit Management App

• Tag claims for Audits in the Pharmacy Management tool

• Pursue MAC appeals and Contract exceptions using the Contract Management App and Business Intelligence tools

• Follow documented best practices for submitting MAC and Contract exceptions to the carriers

• Participate in agile missions to improve processes

• Support the Product teams in relation to product enhancements:

  • Identifying product enhancements that would be beneficial for clients

  • Performing user acceptance testing on product enhancements

Administrative

• Pull data for Quarterly Business Reviews and Monthly Business Reviews

• Pull data for ad hoc analysis

• Record the responses from the carriers, potential savings and cost adjustments in the application

• Keep abreast of state level MAC legislation

• Follow up with the carriers after submitting appeals in a timely manner

• Continue to update MAC Appeals forms, spreadsheets, procedures, etc in the MAC Google Drive site

• Share MAC results with the team

• Maintain HIPAA (Health Insurance Portability and Accountability Act) compliance in all client communication

• Perform special projects and other duties as assigned by management

Required Qualifications:

• At least 2 years of relevant experience involving customer service, computer usage, data entry and data analysis AND an Associate’s degree in Business Administration, Accounting, or a related field; OR an equivalent combination of training and experience required to complete the essential functions/job responsibilities of the position

• Proficient in Microsoft Office Suite, Microsoft Windows

• Competent in 10 Key Manual Entry, Google Office Suite

Individual Competencies:

• Adaptable: Responds to change with a willingness to learn new ways to accomplish work.

• Teamwork: Builds relationships and works cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually beneficial partnerships, leverage information and achieve results.

• Analytical and Critical Thinking: Ability to tackle a problem by using a logical, systematic, sequential approach.

• Communication: Giving and receiving messages and information in written, oral, and visual formats in a clear and concise way for a complete understanding of meaning and intent.

• Curious: A desire to inquire and learn, to seek new knowledge and wisdom, and to listen to the contributions of others with a genuine interest to better self, the team, and the organization.

• Problem Solving: Gathers and analyzes information to generate and evaluate solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information.

• Collaboration: Works collaboratively with others to achieve group goals and objectives.

Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

• Use Hands to Handle Objects - Regularly

• Reach with Hands or Arms - Regularly

• Talk or Hear and Read Instructions - Regularly

• Stand, Kneel, or Stoop and Lift 20 Pounds - Occasionally

• View Items at a Close Range - Regularly

Rarely: Job requires this activity up to 25% of the time
Occasionally: Job requires this activity between 25% - 50% of the time
Frequently: Job requires this activity between 50% - 75% of the time
Constantly: Job requires this activity more than 75% of the time

Individual Competencies

• Adaptable: Arrives at a conclusion based on previous experiences and good judgment.

• Teamwork: Advanced communication skills used to lead a team.

• Problem Solving: Completes routine and repetitive tasks where tasks are straightforward.

• Analytical and Critical Thinking: Communicates using persuasion and authority.

• Communication: Contributes to strategy for their team.

• Collaboration: Creates internal alliances outside the immediate team or department.

• Curious: Asseses circumstances using experience and a variety of information gathered.

As an Inmar Associate, you:

• Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.

• Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.

• Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results.

• Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.

• Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.

• Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

At Inmar, we put people first and that means empowering our associates to thrive at every stage of life and career. Our comprehensive and competitive benefits package is thoughtfully designed to support a wide range of lifestyles and life stages.

Eligible associates have access to:

• Medical, Dental, and Vision insurance

• Basic and Supplemental Life Insurance options

• 401(k) retirement plans with company match

• Health Spending Accounts (HSA/FSA)

We also offer:

• Flexible time off and 11 paid holidays

• Family-building benefits, including Maternity, Adoption, and Parental Leave

• Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning

• Wellness and Mental Health counseling services

• Concierge and work/life support resources

• Adoption Assistance Reimbursement

• Perks and discount programs

Please note that eligibility for some benefits may depend on your job classification and length of employment. Benefits are subject to change and may be governed by specific plan or program terms.

We are an Equal Opportunity Employer, including disability/vets.

Recruitment Fraud Notice: Recruitment fraud is an increasingly common scam where individuals pose as employers to offer fictitious job opportunities. Scammers sometimes impersonate Inmar recruiters on LinkedIn and other channels. We will never ask for payment or sensitive personal information during the hiring process. Verify any role on our official Workday Careers site and learn how to spot scams in our full notice.

This position is not eligible for student visa sponsorship, including F-1 OPT or CPT. Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.