Winston-Salem, North Carolina, United States · On-site
Mid level$500M raised
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Winston-Salem, North Carolina, United States · On-site
Entry level$2.5B raised
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Student Worker - Food Service or Catering - Winston-Salem State U.
Winston-Salem, North Carolina, United States · On-site
Entry level
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Winston-Salem, North Carolina, United States · On-site
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Winston-Salem, North Carolina, United States · On-site
Entry level
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Winston-Salem, North Carolina, United States · On-site
Entry level$575M raised
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Winston-Salem, North Carolina, United States · On-site
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Winston-Salem, North Carolina, United States · On-site
Mid level
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Winston-Salem, North Carolina, United States · On-site
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Winston-Salem, North Carolina, United States · On-site
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Winston-Salem, North Carolina, United States · On-site
Entry level
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Winston-Salem, North Carolina, United States · On-site
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Winston-Salem, North Carolina, United States · On-site
Senior
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w…
Winston-Salem, North Carolina, United States · On-site
$18/hr–$25/hr
Entry level
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Winston-Salem, North Carolina, United States · On-site
Mid level$500M raised
Who We Are At Academy Sports + Outdoors our vision is to be the best sports + outdoors retailer in the country — but what truly sets us apart is our people. We’re a passionate, purpose-driven team that’s as committed to …
Skills: Leadership, Retail Management, Operational Excellence, Sales Targets, Customer Service
Winston-Salem, North Carolina, United States · On-site
$55k–$100k/yr
Entry level
Cellular Sales Cellular Sales is Growing! Average and High-End Sales Consultants earn $55000 – $100000 +/ year Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is th…
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Winston-Salem, North Carolina, United States · On-site
Entry level
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Skills: Haircutting, Customer service, Technical coaching, Team collaboration, Communication
Winston-Salem, North Carolina, United States · On-site
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Winston-Salem, North Carolina, United States · On-site
Entry level
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Winston-Salem, North Carolina, United States · On-site
$24/hr–$36/hr
Mid level$125M raised
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Full-time
bachelor degree
Posted 12d ago
~40 hrs/week
Responsibilities
The Hardlines Manager oversees daily operations and leadership for departments including Camping, Fishing, Hunting, and Team Sports. They are responsible for driving sales performance, ensuring merchandising standards, and coaching team members to achieve operational excellence.
Requirements
Candidates must have at least 3 years of relevant leadership experience and the ability to manage teams of up to 40 people. A bachelor's degree is preferred, and the role requires physical capability to lift up to 50 lbs and work a flexible retail schedule.
Full job description
Who We Are
At Academy Sports + Outdoors our vision is to be the best sports + outdoors retailer in the country — but what truly sets us apart is our people. We’re a passionate, purpose-driven team that’s as committed to each other as we are to our customers.
We’ve spent over 80 years building a culture that puts people first. We believe in creating opportunities for growth, fostering meaningful connections, and supporting every Team Member’s journey. What fuels us? Our belief in the power of fun.
Here, you won’t just help customers gear up for their next adventure — you’ll launch one of your own. Whether you're starting out or leveling up, Academy is a place where fun can’t lose!
What You Will Work On
As a Hardlines Manager, you will own the day‑to‑day leadership and execution of some of the store’s most dynamic and high‑impact departments, including Camping, Fishing & Hunting, Outdoor, Firearms, and Team Sports. You’ll translate business priorities into clear actions for your team, ensuring every area is ready to serve customers through strong merchandising, staffing, and operational discipline. Your leadership will directly influence sales results, customer trust, and overall store performance.
You will drive operational excellence by planning labor, coaching leaders, and holding teams accountable to safety, compliance, and service standards. From walking departments and setting priorities to reviewing performance metrics, you’ll balance strategic thinking with hands‑on problem solving. Every day, you’ll turn feedback, data, and observation into improvements that elevate the customer experience and team engagement.
Who You Will Work With
You’ll partner closely with the Store Director and fellow store leaders to align on goals, priorities, and execution strategies. On the floor, you’ll lead and develop Team Leads and Team Members, creating a culture of accountability, trust, and continuous improvement across all hardlines areas.
You’ll also collaborate with cross‑functional partners, including operations and support teams, to ensure compliance, training completion, and consistent standards. Through daily communication and collaboration, you’ll help connect company initiatives to real‑world execution that benefits both customers and team members.
What You Bring
Bring your energy, your ideas, and your love for sports and the outdoors.
Bachelor’s degree in a related field preferred
Minimum of 3 years of relevant leadership or management experience required
Demonstrated success leading departments of up to 40 team members while driving operational excellence and achieving sales targets
Strong customer focus with a proven commitment to delivering exceptional service
Ability to analyze business results and translate insights into action
Clear and confident communication skills across diverse audiences
Comfort making decisions in a fast‑paced, retail environment
Knowledge of operational processes, safety standards, and compliance requirements
Ability to complete required certifications, including Firearms Sales and Power Industrial Truck
Comfortably manage and audit firearm sales, ensuring all transactions meet federal and state requirements through accurate completion of ATF Form 4473, background check verification, and final approval
A team-first attitude; while your core duties are your priority, you're happy to step in wherever you're needed
Work Style and Physical Requirements
Flexibility to work varying schedules, including evenings, weekends, and holidays, based on business needs
Full-time position averaging 45-50 hours per week during peak times
Capability to remain on your feet and move throughout the store for extended periods during scheduled shifts
Ability to perform physical job functions such as walking, bending, reaching, pulling, carrying, and lifting items up to 50 lbs
Capacity to complete repetitive tasks, including scanning, stocking, and folding merchandise
Comfort using ladders or step stools to access merchandise as needed
Ability to thrive in a fast‑paced retail environment while adapting to shifting priorities
Acceptable level of hearing and vision to perform job duties
Ability to adhere to company policies and professional standards
Key Skills
Operations, Workforce Management, Driving Results, Customer Service, Strategy and Execution
Equal Employment Opportunity
Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.
Related keywords
RetailHardlinesManagementLeadershipMerchandisingOperationsSalesTeam SportsCampingFishingHuntingFirearmsATF Form 4473ComplianceSafetyInventory
At Academy Sports + Outdoors, we believe in the power of fun. And we believe in helping our customers have more of it. With a wide assortment of sporting and outdoors gear, Academy offers the best brands under one roof — curated to make the most of every budget. Day in and day out, our 20,000+ Team Members bring a sense of adventure, energy, and passion to work. Understanding our people and the things that matter to them has been at the core of Academy culture for over 80 years. We take pride in creating a workplace that values hard work, commitment, growth, and of course, FUN.
Academy — headquartered in Katy, TX, a suburb of Houston — is one of the nation’s largest sporting goods and outdoor stores. We offer a broad assortment of quality hunting, fishing, and camping equipment and gear, as well as sports and leisure products, footwear, apparel, and much more.
Originally founded in 1938 as a family business in Texas, Academy has grown to a wide network of 301 stores across 21 states as of March 7, 2025.
Looking to join our team? Search available opportunities today: careers.academy.com
Offices: 1800 N Mason Rd, Katy, Texas 77449, US
SportsE-CommerceSporting Goods StoresRetail and wholesale
How many Customer Service & Support jobs are open in Winston-Salem, NC right now?
There are currently 991 open customer service & support positions in Winston-Salem, NC listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Winston-Salem, NC?
Companies currently hiring include Lowe's Companies, Inc., Aramark Healthcare+, H&R Block, The Wendy's Company, American Addiction Centers, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Winston-Salem, NC?
Yes — 40 of the 991 open customer service & support positions offer remote or hybrid work (35 remote, 5 hybrid).
How do I apply for Customer Service & Support jobs in Winston-Salem, NC?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.