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Skills: Customer Service, Leadership, Store Operations, Inventory Management, Staff Training
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Debit Product Management - Product Manager, Vice President
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Senior$1.6B raised
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Program Manager, Global Strategic Account Execution
Westerville, Ohio, United States · On-site
Senior$5.8B raised
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Full-time
high school, professional certificate
Health Benefits, 401k
Posted 37d ago
~40 hrs/week
Responsibilities
Lead a retail team to maximize sales, profits, and customer service while managing daily store operations. Responsibilities include coaching crew members, maintaining inventory protection, and ensuring the cleanliness of the facility and delivery vehicles.
Requirements
Requires a high school diploma or equivalent and experience in the automotive after-market industry or a willingness to learn. Candidates must be able to lift 60lbs and thrive in a fast-paced, complex environment.
Full job description
Job Description
Imagine the position to use your automotive or customer service expertise with both our wholesale and retail customers on a daily basis, serve as a leader to your teammates, and lead NAPA to be the dominant parts supplier in the market. If this sounds like you, NAPA is looking for a passionate Assistant Store Manager. This is the right opportunity for you if you:
Responsibilities
Enjoy creating a superior customer service experience to achieve maximum market penetration, drive store growth, increase sales and profitability
Know how to provide daily leadership and create and sustain a culture of employee engagement
Know the importance of partnering with your teammates in order to drive company owned store initiatives
Care about people and profit
Want to join a team where you can learn and grow your career the opportunities are endless!
A Day in the life:
Lead a successful team, support the store manager, and manage in our fast-paced retail stores
Manage store operations to maximize sales, profits and customer service
Build, coach, train and engage crew team to deliver superior levels of customer care and business results
Inventory protection, asset management, operational and safety issues
Overall cleanliness and readiness of delivery vehicles, sales floor, stock room and outside areas
Drive NAPA operational and marketing programs while steering toward continuous improvement in processes and procedures
Grow customer relationships, help with sales/service questions, and ensure a positive experience both in the store and on the phone
Qualifications
High school diploma or equivalent. Technical or trade school courses or degree completion
Experience in the automotive after-market service industry or hobby/DIY world, or at least the willingness to learn all things automotive
Passion for delivering customer care and building long term relationships
Thrive off of working in a very fast paced and complex environment
Knowledge of cataloging and/or inventory management systems
Ability to lift 60lbs in some situations
And if you have this, even better:
Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership
Experience in a parts store, auction, retail store, auto body/collision, or fast food/restaurant/convenience store management experience
Entirely customer-centric (external/internal)
ASE Certifications
NAPA Know How
Why NAPA may be the right place for you:
Outstanding health benefits and 401K
Stable company. Fortune 200 with a family feel
Company Culture that works hard, yet takes care of employees
Opportunity for accessing multiple career paths, ongoing development, with support from leaders and your team
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community onjobs.genpt.comor create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
Alliance Automotive Group is a leading distributor of passenger and commercial vehicle parts to the independent automotive aftermarket in Europe. It operates in France, the U.K., Ireland, Germany, the Netherlands, Belgium, Spain, Portugal, Poland, Hungary and Romania. The company is a wholly-owned subsidiary of Genuine Parts Company (GPC), the largest global automotive replacement parts distributor with activities in North America, Europe, and Australasia.
- Over 17,000 employees
- € 3.4 billion revenue
- 2,500+ points of sale
- 79 distribution centres covering 500,000 sqm
How many Customer Service & Support jobs are open in Westerville, OH right now?
There are currently 279 open customer service & support positions in Westerville, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Westerville, OH?
Companies currently hiring include Vertiv, Meijer, CVS Health, Central Ohio Primary Care, Kroger, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Westerville, OH?
Yes — 16 of the 279 open customer service & support positions offer remote or hybrid work (7 remote, 9 hybrid).
How do I apply for Customer Service & Support jobs in Westerville, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.