Company Description Pullman Jakarta Central Park is a 5 star hotel located in Podomoro City in West Jakarta adjacent to Central Park Mall, an international award winning shopping icon in Asia. With 317 beautiful guestroo…
Skills: Front office management, Team leadership, Opera V5, Opera Cloud, Guest relations
Some careers shine brighter than others. If you're looking for a role that will help you stand out at HSBC, look at how you can fulfil your potential. HSBC Corporate and Institutional Banking is a market-led, financing-f…
Rentokil Initial adalah perusahaan jasa multinasional yang telah tersebar di 70 negara dengan jumlah karyawan sebanyak 35.000. Kami berusaha untuk melindungi Anda dan meningkatkan kehidupan, misalnya dengan mengendalikan…
Skills: Pest control, Customer service, Complaint handling, Communication, Service oriented
TANGGUNG JAWAB: Melakukan kegiatan Sales & Service dalam rangka pencapaian target dan pengembangan bisnis Personal Funding di Cabang. Bertanggung jawab atas kelengkapan dokumen Personal Funding dari Customer yang dikelol…
Skills: Sales, Customer Service, Business Development, Prospecting, Cross Selling
Vice President RM Multinationals & International Subsidiary Banking
West Jakarta, Java, Indonesia · On-site
Senior$16B raised
Some careers shine brighter than others. If you’re looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential. HSBC Corporate and Institutional Banking is a market-led, fina…
Some Careers Shine Brighter Than Others. International Wealth and Premier Banking (IWPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-c…
Safety, Health and Environment Ensure that Sherwin-Williams operations are conducted with proper regard for the safety and health of employees, customers, community and the environment whilst observing at all times the s…
TANGGUNG JAWAB: Melakukan kegiatan Sales & Service dalam rangka pencapaian target dan pengembangan bisnis Premier Banking di Cabang/Area. Bertanggung jawab atas kelengkapan dokumen Premier Banking dari customer yang dike…
BIOTA Smart Home is at the forefront of smart technology, creating innovative solutions that enhance the safety, efficiency, and comfort of homes. Our commitment to quality and customer satisfaction drives us to design u…
Skills: Sales Leadership, Sales Strategy, Team Management, Market Analysis, Negotiation
POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation,…
TANGGUNG JAWAB: Melakukan kegiatan Sales & Service dalam rangka pencapaian target dan pengembangan bisnis Premier Banking di Cabang/Area. Bertanggung jawab atas kelengkapan dokumen Premier Banking dari customer yang dike…
Deskripsi Perusahaan Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a …
Skills: Administrative Support, Database Management, Data Reporting, Microsoft Excel, Google Sheets
Special capital Region of Jakarta, Java, Indonesia · On-site
Entry level
Samudera Indonesia offers a truly global and collaborative work experience. You’ll team up with some of the best and brightest people in many locations in Indonesia and beyond. And you’ll discover a world of extraordinar…
Associate, Treasures Relationship Manager, Tomang, Consumer Banking Group
West Jakarta, Java, Indonesia · On-site
Mid level$6.0B raised
Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a f…
Direct Contract, Treasures Wealth Associate, Consumer Banking Group (Tomang)
West Jakarta, Java, Indonesia · On-site
Mid level$6.0B raised
Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a f…
Deskripsi Perusahaan Strategically located in the old town, just a short walk from Bank Indonesia Museum and Fatahillah Museum, Mercure Jakarta Batavia (Jakarta formerly known as Batavia) offers 376 contemporary Privileg…
Deskripsi Perusahaan Strategically located in the old town, just a short walk from Bank Indonesia Museum and Fatahillah Museum, Mercure Jakarta Batavia (Jakarta formerly known as Batavia) offers 376 contemporary Privileg…
Skills: Room Reservations, Upselling, Telephone Etiquette, Opera Cloud, Microsoft Office
Deskripsi Perusahaan Strategically located in the old town, just a short walk from Bank Indonesia Museum and Fatahillah Museum, Mercure Jakarta Batavia (Jakarta formerly known as Batavia) offers 376 contemporary Privileg…
Skills: Customer Service, Communication Skills, Front Office Operations, Guest Relations, Complaint Handling
Deskripsi Perusahaan Strategically located in the old town, just a short walk from Bank Indonesia Museum and Fatahillah Museum, Mercure Jakarta Batavia (Jakarta formerly known as Batavia) offers 376 contemporary Privileg…
Special capital Region of Jakarta, Java, Indonesia · On-site
Entry level
Samudera Indonesia offers a truly global and collaborative work experience. You’ll team up with some of the best and brightest people in many locations in Indonesia and beyond. And you’ll discover a world of extraordinar…
Skills: IT Application Support, Ticketing System Management, SLA Management, First Level Analysis, Knowledge Base Documentation
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Full-time
Employee benefit card offering discounted rates at Accor hotels worldwide, Learning and development programs, Career growth opportunities, Corporate social responsibility and ESG activities
Posted 3h ago
~40 hrs/week
Responsibilities
The Assistant Front Office Manager will lead and manage the Rooms department to ensure high service standards and guest satisfaction. They are responsible for coordinating with other departments, handling guest complaints, and supporting the professional development of the team.
Requirements
Candidates must have 2-3 years of experience in a similar role within a 5-star hotel environment. Proficiency in Opera V5 or Opera Cloud and strong communication skills in both English and Bahasa Indonesia are mandatory.
Full job description
Company Description
Pullman Jakarta Central Park is a 5 star hotel located in Podomoro City in West Jakarta adjacent to Central Park Mall, an international award winning shopping icon in Asia.
With 317 beautiful guestrooms & Suites, featuring an Executive Club Lounge, Collage All Day Dining serving International Cuisines, the cozy BUNK Lobby Lounge, 9 meeting & conference venues hosting up to 5.000 delegates, and the relaxing Fit & Spa, the hotel is ideal for business & leisure travelers with its pop-art interior design.
Job Description
This position is to assist the Front Office Manager organize and manage the team, perform administrative tasks and coordinate with the other departments. Helps employees improve their skills and provide support for career development.
What you will be doing:
Lead and manage all aspects of the Rooms departments and ensure all service standards are followed
Personally welcomes VIP guests in a polite and attentive manner
Is regularly available in the hotel lobby, reception and hotel area if needed.
Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to encourage loyalty.
Anticipates guests' needs and takes them into consideration.
Ensures that the team adopts the required service behaviors.
Handles any guest complaints that are not settled directly by members of the team
Checking the discrepancies report from Housekeeping
Is capable of moving people from their rooms and handling difficult situations
Ensure that Evalpack procedures are well implemented and respected
Qualifications
Minimum 2 -3 years previous experience within similar role as Assistant Front Office and or Duty Manager
Proven Ability to lead by example, good communications skills, both written and verbal in Bahasa Indonesia and English
Good experience in Opera V5 or Opera Cloud is a MUST
Good knowledge of Front Office operation
Working experience in 5* hotel operation is required
Additional Information
What’s in it for you:
•Employee benefit card offering discounted rates at Accor hotels worldwide.
•Develop your talent through Accor’s learning programs.
•Opportunity to develop your talent and grow within your property and across the world
•Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
Job-Category: Rooms
Job Type: Permanent
Job Schedule: Full-Time
Related keywords
Front OfficeHotel Management5-Star HotelOpera V5Opera CloudRooms DepartmentGuest LoyaltyVIP ServicesHousekeeping CoordinationEvalpackHospitalityTeam LeadershipAdministrative ManagementService StandardsCareer Development
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage
How many Customer Service & Support jobs are open in West Jakarta, Indonesia right now?
There are currently 24 open customer service & support positions in West Jakarta, Indonesia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in West Jakarta, Indonesia?
Companies currently hiring include Accor, HSBC, DBS Bank, Oversea-Chinese Banking Corporation, Rentokil Initial, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in West Jakarta, Indonesia?
Yes — 1 of the 24 open customer service & support positions offer remote or hybrid work (0 remote, 1 hybrid).
How do I apply for Customer Service & Support jobs in West Jakarta, Indonesia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.