Title: Office Service Specialist State Role Title: Admin and Office Spec II Hiring Range: $39, 043- $45,069 Pay Band: 3 Agency: Virginia Department of Health Location: VIRGINIA BEACH HQ Agency Website: jobs.virginia.gov …
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$39k–$45k/yr
Full-time
Paid holidays, Medical insurance, Dental insurance, Vision insurance, Life insurance, Retirement plans
Posted 3d ago
~40 hrs/week
Responsibilities
The Office Service Specialist will provide customer service and patient registration support within a medical clinic environment. Responsibilities include interviewing patients for eligibility, managing office correspondence, and maintaining accurate medical records.
Requirements
Candidates must possess knowledge of office administrative principles and proficiency in word processing and spreadsheet software. Strong communication skills and the ability to follow established procedures are required for this role.
Full job description
Title: Office Service Specialist
State Role Title: Admin and Office Spec II
Hiring Range: $39, 043- $45,069
Pay Band: 3
Agency: Virginia Department of Health
Location: VIRGINIA BEACH HQ
Agency Website: jobs.virginia.gov
Recruitment Type: General Public - G
Job Duties
Do you enjoy working with the public? The Virginia Beach Department of Public Health is seeking an individual with excellent interpersonal skills to work in a friendly, fast-paced medical clinic as an Eligibility Specialist on our Clinic Administrative Team. The successful candidate will be part of a multi-disciplinary team that is responsible for providing superior customer service, patient registration and telephone support to visitors and callers of the medical clinic.
This position is mission critical and your work is essential:
Interviews patients by securing and verifying personal, financial, demographic and medical history information to determine eligibility;
Composes non-routine correspondence; answers program questions, explains policies and procedures; registers patients, obtains consent forms and completes associated forms.
Exits patients from clinic; verifies services rendered, determines prior balance and current charges; explains charges, collects payment or verifies patient or third party billing; writes receipt, schedules next visit.
Enters payments into computer system and/or journal and reconciles cash receipts
Diversity: We value diversity and recognize the unique perspectives that individuals from different linguistic and cultural backgrounds bring to our team. We welcome bilingual individuals to apply. Your language skills are valuable and help us better serve diverse communities
Benefits: The Virginia Department of Health offers 12 paid holidays, medical, dental, vision and life insurance, retirement plans (including 401a Cash Match and 457 Deferred Compensation Plan) as well as sick, family/personal, and annual leave.
This position consists of Office Correspondence, Customer Service and Records Maintenance.
Office Correspondence
Prepares routine correspondence
Communicates office updates and important dates to assigned program areas or work unit
May route incoming mail/receipts/documents to appropriate staff/work units
Customer Service
Provides quality customer service
Responds to requests and questions regarding program services offered in a courteous, professional, and timely manner
Records Maintenance
Assures files and forms are completed accurately
Audits records for completeness, accuracy and compliance with established records maintenance guidance and procedures
Develops and maintains office filing system
May assist with interpretation and/or translation if applicable
Minimum Qualifications
Knowledge of office and administrative principles and practices
Working knowledge of word processing and spreadsheet software applications
Ability to interpret and follow established procedures and guidelines
Ability to communicate effectively with internal and external customers, verbally and in writing
Considerable skill in the operation of standard office equipment
Additional Considerations
Experience in a medical office setting specific to program area
Experience working in public health
Experience working with medical insurance in an office setting
Bilingual in Spanish and English Preferred
Working Knowledge of Medical Terminology
Working knowledge of eligibility determination
Experience with cashiering
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position. Supplemental questions are encouraged to be answered in a comprehensive manner and reference any pertinent knowledge, skills, and abilities as well as any previous experience that relates to the position.
Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service’s Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions.
It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions. VDH employees have a shared Code of Ethics, which can be found in the bottom banner of our website: www.vdh.virginia.gov.
If you have been affected by DHRM Policy 1.30 layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment.
As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply!
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
Related keywords
AdministrativePublic HealthMedical ClinicEligibility SpecialistPatient RegistrationCustomer ServiceData EntryCashieringMedical InsuranceOffice EquipmentRecords MaintenanceCorrespondenceBilingualSpanishEnglishVirginia Department of Health
We connect, protect and innovate for the Commonwealth of Virginia through IT services, cybersecurity and governance.
Industry
IT Services and IT Consulting
Company size
201-500 employees
Founded
2003
Headquarters
Richmond, VA
LinkedIn followers
6,591
VITA connects, protects and innovates IT services, infrastructure and cybersecurity for 67 Virginia agencies, 55,000 state workers and 8.6 million Virginians.
VITA's new guiding principles:
Our new vision is to be Virginia's most customer-focused technology partner, empowering the Commonwealth to achieve more through innovative, efficient and secure technology.
Our new mission is to deliver sustainable and effective results to our customers through innovative, efficient and secure services.
Our new tagline is Connecting - Protecting - Innovating
Our agency personas: we are the Commonwealth's IT protector, our partners' collaborator and Virginia's innovator.
Our new value statements:
Accountability - We take ownership for delivering on defined outcomes, being transparent and responsible for the decisions we make.
Inclusive Collaboration - We engage diverse individuals and teams from VITA, customers and suppliers to develop solutions together and foster mutually beneficial partnerships.
Growth Mindset - We embrace challenges and opportunities for growth, striving to discover innovative solutions and never accepting the status quo.
Effectiveness - We work decisively to deliver solutions by taking a data-driven approach that creates value for the Commonwealth.
Persistence - We are dedicated to accomplishing our mission by delivering timely and innovative solutions for our customers despite challenges.
Offices: 7325 Beaufont Springs Drive, Richmond, VA 23225, US
GovernmentInformation TechnologyCustomer ServiceGovernance and OversightCybersecurityand State GovernmentInformation TechnologyConsultingInformation Services
How many Customer Service & Support jobs are open in Virginia Beach, VA right now?
There are currently 1,646 open customer service & support positions in Virginia Beach, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Virginia Beach, VA?
Companies currently hiring include AutoZone, HEI Hotels & Resorts, Starbucks, Dollar Tree Stores, Sentara Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Virginia Beach, VA?
Yes — 148 of the 1646 open customer service & support positions offer remote or hybrid work (96 remote, 52 hybrid).
How do I apply for Customer Service & Support jobs in Virginia Beach, VA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.