Tucson, Arizona, United States · Hybrid
$80k–$124k/yr
Why Join GEICO? At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there whe…
Skills: Workforce analytics, Contact center operations, SQL, Power BI, Excel
Virginia Beach, Virginia, United States · On-site
Now Hiring: Party Hosts Location: Apex Entertainment, Virginia Beach VA Do you love making people smile and being the life of the party? Apex Entertainment is looking for enthusiastic, energetic Party Hosts to lead unfor…
Skills: Customer service, Event coordination, Communication, Time management, Organization
Lowe's Companies, Inc.Virginia Beach, Virginia, United States · On-site
$15/hr–$16/hr
Your Impact at Lowe’s As a Receiver/Stocker, you help keep the store clean, safe, and ready for customers by accurately receiving freight, stocking shelves, and organizing merchandise and top stock. You’ll unload deliver…
Skills: Freight handling, Stocking, Inventory management, Forklift operation, Customer service
Virginia Beach, Virginia, United States · On-site
$34k–$37k/yr
Title: Office Service Assistant State Role Title: Admin and Office Spec II Hiring Range: $33,581 - $37,260 Pay Band: 3 Agency: Virginia Department of Health Location: VIRGINIA BEACH HQ Agency Website: jobs.virginia.gov R…
Skills: Customer service, Patient registration, Telephone support, Data entry, Administrative support
Virginia Beach, Virginia, United States · On-site
Now Hiring: Fun & Flavorful Bartenders Location: Apex Entertainment, Virginia Beach Are you ready to shake things up and bring your energy behind the bar? Apex Entertainment is looking for talented, outgoing Bartenders t…
Skills: Mixology, Cocktail preparation, Cash handling, Customer service, Inventory management
Virginia Beach, Virginia, United States · Remote Solely
$18/hr–$20/hr
Call Center Representative - Roadside Assistance As a remote, work from home AAA Roadside Assistance Call Center Representative, you are the first point of contact for our valued members facing distress on the roads. As …
Skills: Customer service, Call center operations, Communication, Multi-tasking, Map reading
Virginia Beach, Virginia, United States · On-site
Travel Consultant Discovering the World- One Member at a Time! A love of travel attracts many people to the field, but to succeed a Travel Consultant must be passionate about travel and the endless opportunities it bring…
Skills: Sales, Customer service, Travel planning, Communication skills, Organizational skills
Lowe's Companies, Inc.Virginia Beach, Virginia, United States · On-site
$15/hr–$16/hr
Your Impact at Lowe's As a Lowe's cashier, you'll ensure every customer exits Lowe's on a high note. Your work helps our stores positively serve our customers and communities by providing a quick, friendly checkout exper…
Skills: Customer service, Cash handling, Point of sale systems, Arithmetic, Communication
Virginia Beach, Virginia, United States · On-site
$13/hr–$14/hr
Job DetailsJob Location: ARC-HAMPTON ROADS STORE 1 - Virginia Beach, VA 23462Position Type: Part Time with Benefits 20 or MoreSalary Range: $13.50 - $14.00 HourlyJob Category: StoreAssists store customers in selecting an…
Skills: Cash handling, Customer service, Point of sale operation, Cleaning, Inventory maintenance
Lowe's Companies, Inc.Virginia Beach, Virginia, United States · On-site
$15/hr–$16/hr
Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for…
Skills: Customer service, Retail sales, Communication, Problem solving, Merchandising
Lowe's Companies, Inc.Virginia Beach, Virginia, United States · On-site
$15/hr–$16/hr
Your Impact at Lowe's As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's store. If …
Skills: Merchandising, Planogram reading, Retail operations, Customer service, Inventory management
Virginia Beach, Virginia, United States · On-site
$16/hr–$24/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Pharmacy operations, Customer service, Mathematical reasoning, Problem resolution, Attention to detail
Lowe's Companies, Inc.Virginia Beach, Virginia, United States · On-site
$15/hr–$16/hr
Your Impact at Lowe’s As a Receiver/Stocker, you help keep the store clean, safe, and ready for customers by accurately receiving freight, stocking shelves, and organizing merchandise and top stock. You’ll unload deliver…
Skills: Customer service, Stocking, Freight handling, Inventory management, Forklift operation
Lowe's Companies, Inc.Virginia Beach, Virginia, United States · On-site
$15/hr–$16/hr
Your Impact at Lowe's As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's store. If …
Skills: Merchandising, Planogram reading, Display assembly, Inventory management, Customer service
Lowe's Companies, Inc.Virginia Beach, Virginia, United States · On-site
$15/hr–$16/hr
Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for…
Skills: Customer service, Retail sales, Communication, Basic arithmetic, Computer literacy
Virginia Beach, Virginia, United States · On-site
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are yo…
Skills: Phlebotomy, Customer service, Healthcare, Blood collection, Attention to detail
Virginia Beach, Virginia, United States · On-site
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are yo…
Skills: Phlebotomy, Leadership, Customer service, Team management, Coaching
Virginia Beach, Virginia, United States · On-site
$13/hr–$14/hr
Job DetailsLevel: EntryJob Location: 26 Virginia Beach - Virginia Beach, VA 23452Position Type: Part TimeEducation Level: High SchoolSalary Range: $13.50 - $14.50 HourlyJob Category: Retail - SalesWindsor was founded in …
Skills: Sales, Customer Service, Loss Prevention, Visual Merchandising, Cashiering
BurgerBustersVirginia Beach, Virginia, United States · On-site
$12/hr–$19/hr
Live Más with a career at Taco Bell! We’re looking for people who love serving customers, have experience in the restaurant industry and who want to be part of the largest restaurant company in the world! If you want to …
Skills: Customer Service, Cash Handling, Food Preparation, Communication Skills, Organizational Skills
Lowe's Companies, Inc.Virginia Beach, Virginia, United States · On-site
$15/hr–$16/hr
Your Impact at Lowe’s As a Receiver/Stocker, you help keep the store clean, safe, and ready for customers by accurately receiving freight, stocking shelves, and organizing merchandise and top stock. You’ll unload deliver…
Skills: Freight unloading, Stocking, Inventory handling, Customer service, Forklift operation
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The Senior Workforce Analytics Analyst will analyze contact center operational data to identify trends and drive workforce strategy improvements. They will also develop staffing models, create performance dashboards, and provide actionable insights to optimize operational efficiency.
Candidates must have a bachelor's degree in a relevant field and at least 4 years of experience in workforce analytics or contact center operations. Proficiency in SQL, Power BI, and workforce management software like NICE or Alvaria is required.
Why Join GEICO?
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.
Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.
Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.
GEICO is leading the charge in delivering superior customer service across our Contact Center operations, supporting over 9,000 agents in our Auto Service, Sales, Claims, Commercial, and Recreational product lines. We are committed to operational excellence and leveraging cutting-edge workforce management strategies, including the NICE WFM platform, PowerBI, Alvaria/Aspect, AWS Connect, to transform our contact center performance.
We are seeking a highly skilled and motivated Senior Data Insights Analysts to provide world-class analytical support for our Contact Center Workforce Management (WFM) function. In this role, you will leverage data to optimize workforce strategies, improve operational efficiency, and support decision-making across the organization. The ideal candidate will have a deep understanding of contact center operations, data analytics, strong technical skills, and a collaborative mindset, driving transformative results in workforce planning and performance.
Data Analysis & Insights:
As a Senior analyst, collect, process, and analyze contact center operational data to identify trends, patterns, and actionable insights that drive future proof operational improvements.
Conduct root cause analysis on workforce performance issues, such as service level failures and staffing challenges.
Collaborate with teams developing predictive models to enhance forecasting accuracy and optimize staffing plans.
Reporting & Visualization:
Create and maintain detailed reports and dashboards using SQL, Power BI, Excel, PowerPoint, and other tools to present complex data in a clear and actionable format.
Ensure the accuracy and consistency of workforce metrics across all reporting processes.
Translate actionable analytical findings into recommendations for stakeholders, tailoring communication for both technical and non-technical audiences.
Workforce Planning Support:
Collaborate with WFM leaders to develop data-driven staffing models, ensuring alignment with business goals and operational needs.
Provide analytical insights to support short-term and long-term workforce planning, scheduling, and intraday management.
Identify opportunities to proactively improve capacity planning, staffing efficiency, and cost management.
Performance Metrics & Optimization:
Define, track, and analyze key performance indicators (KPIs) for workforce efficiency, service levels, and operational effectiveness.
Identify and recommend process improvements to streamline WFM operations and enhance productivity.
Benchmark performance against industry standards to inform workforce strategies.
Technology Utilization:
Leverage advanced workforce management tools and data (e.g., NICE, Alvaria, or similar platforms) to enhance forecasting, scheduling, and reporting.
Utilize data analytics software and HR platforms to increase the accuracy and usability of workforce data.
Support the integration of new tools, processes, and technologies to improve operational scalability and data-driven decision-making.
Education & Experience:
Bachelor’s degree in data Analytics, Workforce Management, Business Administration, or a related field.
Minimum of 4 years of experience in workforce analytics, contact center operations, or WFM-related roles.
Technical Skills:
Proficiency in SQL, Power BI, Excel, and other data analytics or visualization tools.
Experience with workforce management software such as AWS Connect, NICE, Alvaria, or similar platforms.
Familiarity with predictive modeling, data mining, and statistical analysis.
Soft Skills:
Strong critical thinking, problem-solving, and decision-making abilities.
Excellent verbal and written communication skills, including the ability to explain complex data to diverse audiences.
A proactive and detail-oriented mindset with the ability to manage multiple priorities in a fast-paced environment.
$80,000 - $124,000
Hybrid - 3 days in office
The GEICO Pledge:
Great Company: Protecting customers through life’s twists and turns with innovation and integrity.
Great Careers: Personalized development programs, mentorship, and certification assistance.
Great Culture: Inclusive and collaborative culture rooted in shared success.
Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
It Feels Good to GEICO.
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States.
Offices: 7272 Wisconsin Ave, Bethesda, Maryland 20814, US · 5260 Western Avenue, Chevy Chase, MD 20815, US · 8000 Lincoln Dr E, Marlton, NJ 08053, US · 101 W 103rd St, Indianapolis, IN 46290, US · 1 Geico Blvd, Fredericksburg, Virginia 22406, US
There are currently 1,646 open customer service & support positions in Virginia Beach, VA listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include HEI Hotels & Resorts, Shamin Hotels, Dollar Tree Stores, Sentara Health, Starbucks, among others. Browse the listings above to see every active employer.
Yes — 145 of the 1646 open customer service & support positions offer remote or hybrid work (95 remote, 50 hybrid).
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