IT Support Engineer – Global Wave Group Location: Albany / CBD, Auckland (Office based) Reports to: Head of IT Key Responsibilities Onboarding Support: Set up workstations, including new computer configuration, software …
Skills: Windows 10/11, macOS, Microsoft 365, Exchange Online, SharePoint
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Full-time
Posted 98d ago
~40 hrs/week
Responsibilities
The role involves providing comprehensive technical support, including workstation onboarding and helpdesk assistance for remote and on-site users. Additionally, the engineer is responsible for network security management, IT asset tracking, and supporting infrastructure projects for new offices.
Requirements
Candidates must have over 2 years of experience in desktop support with expertise in Windows and macOS administration. Proficiency in Microsoft 365, Active Directory, and basic networking principles is essential.
Full job description
IT Support Engineer – Global Wave Group
Location: Albany / CBD, Auckland (Office based)
Reports to: Head of IT
Key Responsibilities
Onboarding Support: Set up workstations, including new computer configuration, software installation, peripheral setup, and first-day on-site support for new employees.
Technical Assistance: Provide helpdesk support (remote/on-site) to resolve IT issues, maintain office equipment (printers, meeting room devices), and ensure smooth daily IT operations.
Network & Security Management: Install and configure network devices, perform regular maintenance, implement security policies, and ensure system protection through updates and patches.
IT Asset Management:Maintain hardware and software inventory, track device usage, manage the asset lifecycle, and generate regular reports for management.
Project Support: Assist with IT infrastructure planning for new offices, including cabling, server setup, and IT training for employees.
Essential Requirements
Proven 2+ years of work experience as a Desktop Support Engineer, IT Support Technician, or similar role.
Expertise in troubleshooting and administering Windows 10/11 and macOS operating systems.
Strong working knowledge of Microsoft 365/Office 365 administration and troubleshooting (Exchange Online, SharePoint, Teams).
Proficiency in deploying software, running shell scripts, and managing configurations on macOS.
Familiarity with Active Directory and/or Azure Active Directory for user and computer management.
Solid understanding of basic networking principles (TCP/IP, DNS, DHCP), NAT, VLAN and network troubleshooting.
Exceptional customer service and interpersonal skills, with a patient and professional demeanor.
Highly responsible, with strong security awareness, attention to detail, and excellent communication and collaboration skills.
Excellent problem-solving and critical thinking abilities.
Related keywords
IT SupportDesktop SupportWindows 10Windows 11macOSMicrosoft 365Office 365Exchange OnlineSharePointTeamsActive DirectoryAzure Active DirectoryTCP/IPDNSDHCPNAT
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How many Customer Service & Support jobs are open in Upper Harbour, New Zealand right now?
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