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Coordinates all aspects of the referral process for new patients to specialty services, including tracking records and preparing charts. Manages communication between patients, physician offices, and clinical teams to ensure timely appointment scheduling and pre-certification.
Requirements
Requires a bachelor's degree with two years of healthcare experience, or six years of healthcare experience in lieu of a degree. Proficiency in IDX, Cerner, and MS Office is required along with strong interpersonal skills.
Full job description
Overview
Be inspired. Be rewarded. Belong. At Emory Healthcare.
At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:
Ongoing mentorship, development, and leadership programs
And more
Description
JOB DESCRIPTION
Responsible for the coordination of all aspects of the referral process of new patients to (sub)specialty services of The Emory Clinic, starting from the point at which the TEC registration function is complete (Global Patient Registration).
Requests and tracks patient records and prepares charts for review by a nurse (navigator) or other knowledgeable clinician.
Distributes charts/clinical data per departmental procedures.
Communicates with patients and physician offices as needed to secure additional information or records.
Scans records for multi-disciplinary appointments.
Orders and tracks outside images or specimens, such as pathology slides, as directed by the clinical team. Submits images/specimens/etc. as applicable for review by an Emory Clinic expert (e.g. Pathology).
Assists in obtaining insurance referrals as needed.
Initiates and coordinates communication with various departments including financial counseling and clinical teams.
Schedules and pre-certifies any ancillary tests, multi-disciplinary appointments or additional labs as requested by nurse navigator.
Schedules or reschedules new patient appointments as necessary, after clinical review.
Creates and manages a system for the distribution of clinical information to the nurse and clinical team.
Cross-trains and cross-covers co-workers when needed.
Meets team goals regarding number of patient referrals processed in a timely manner.
MINIMUM QUALIFICATIONS
Bachelor's degree with two years of healthcare experience, or 6 years experience in a healthcare environment will be considered in lieu of a bachelor's degree.
Prefer experience in a specialty or subspecialty clinic. Computer skills including IDX, Cerner Powerchart/Millennium, MS Word and Excel are needed.
Must have effective interpersonal and customer service skills and the ability to work as part of a team.
PHYSICAL REQUIREMENTS (MediumMax 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.
ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock , Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation , Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.
Additional Details
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at [email protected]. Please note that one week's advance notice is preferred.
The frontline of care. The forefront of discovery.
Industry
Hospitals and Health Care
Company size
10,001+ employees
Headquarters
Atlanta, GA
LinkedIn followers
137,800
At Emory Healthcare, we deliver world-class patient care, drive cutting-edge research and foster a culture of excellence and compassion. Our teams combine expertise, innovation and humanity to improve lives every day — inside the hospital and beyond.
Offices: Emory University Hospital, 1364 Clifton Road, Atlanta, GA 30322, US · Emory University Hospital Midtown, 550 Peachtree Street NE, Atlanta, GA 30308, US · Emory University Orthopaedics & Spine Hospital, 1455 Montreal Road, Tucker, GA 30084, US · Emory Saint Joseph's Hospital, 5665 Peachtree Dunwoody Road, Atlanta, GA 30342, US · Emory Johns Creek Hospital, 6325 Hospital Parkway, Johns Creek, GA 30097, US
Tertiary Medical CareHealthcareMedicineAdvanced Medical Treatmentand HospitalHealth CareMedical
How many Customer Service & Support jobs are open in Tucker, GA right now?
There are currently 147 open customer service & support positions in Tucker, GA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Tucker, GA?
Companies currently hiring include Domino's, Emory Healthcare, Marcus Corporation, Kaiser Permanente Oakland Medical Center, Five Guys Enterprises, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Tucker, GA?
Yes — 5 of the 147 open customer service & support positions offer remote or hybrid work (1 remote, 4 hybrid).
How do I apply for Customer Service & Support jobs in Tucker, GA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.